Digital Sales Operations Analyst - job 9 of 14

A Digital Sales Operations Analyst at Visa is tasked with supporting the Digital Sales transformation by designing and managing technology solutions that enhance sales effectiveness. Key responsibilities include administering Dynamics 365, generating business requirements, training new digital sellers, and collaborating closely with product management. This role is critical in ensuring that sales teams can operate efficiently and effectively.

To qualify for the position of Digital Sales Operations Analyst at Visa, candidates should have strong experience with Dynamics 365, a background in sales operations or a related field, and an understanding of process automation and optimization. Additionally, strong analytical skills, communication abilities, and the capability to work in an Agile Scrum environment are crucial.

The Digital Sales Operations Analyst at Visa directly supports sales teams by designing and implementing technology solutions that streamline processes, facilitate collaboration, and provide actionable insights. By administering Dynamics 365 and enabling new digital sellers, the Analyst ensures that the sales team has the tools they need to optimize performance and engagement with customers.

An essential tool for a Digital Sales Operations Analyst at Visa is Dynamics 365, which is used for managing leads, assignments, and sales territories. Knowledge of data analysis tools and the Agile Scrum framework can also be advantageous. The Analyst will rely on these technologies to automate processes, monitor performance, and support sales teams effectively.

The Digital Sales Operations Analyst position at Visa is a hybrid role, meaning that while there is some flexibility to work remotely, certain office days will be required. The exact expectations for in-office attendance will be confirmed by the hiring manager, allowing for a balance of remote and in-person collaboration to support the sales teams.

As a Digital Sales Operations Analyst, prioritizing tasks involves assessing the urgency and impact of each task on the sales process. I focus on high-impact projects that directly enhance sales productivity and ensure alignment with the overall goals of the sales team.

In my previous role, I extensively used Dynamics 365 for managing sales leads, configuring workflows, and optimizing sales territories. I believe that understanding and leveraging its features is crucial for improving sales operations and enhancing team performance.

In my last position, I identified bottlenecks in our lead assignment process. I collaborated with the sales team to gather feedback, analyzed data, and redesigned workflows in Dynamics 365, which significantly reduced lead response times and improved our overall sales performance.

Data analysis is central to my work as a Digital Sales Operations Analyst. I analyze sales data to identify trends, measure process effectiveness, and derive insights that inform my decisions. These insights help optimize sales strategies and enhance overall productivity.

To ensure effective communication, I advocate for regular meetings where both sales and technical teams can share insights and challenges. Clear documentation and the use of collaborative tools like shared dashboards also help bridge any gaps and keep everyone aligned.

I employ surveys, focus groups, and one-on-one interviews to gather seller feedback. This open line of communication allows me to understand their challenges and preferences, informing the development of processes that better support their needs.

I have a strong foundation in Agile methodologies, having worked on Agile Scrum teams. I appreciate the iterative approach, which values collaboration and flexibility. This enables me to respond quickly to feedback and continuously improve processes.

In my previous roles, I developed training programs for new technology solutions, including conducting workshops and creating user manuals. I believe that knowledge transfer is crucial for maximizing the efficiency of new tools and empowering teams.

When facing resistance, I prioritize understanding the concerns of the team. Open dialogue and addressing specific issues can help alleviate fears. I also ensure that the benefits of the new processes or tools are clearly communicated and provide ongoing support throughout the transition.

I am motivated by the opportunity to positively impact sales effectiveness and customer engagement. Knowing that my work directly supports the sales team, helping them succeed and drive revenue, gives me a strong sense of purpose.