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Director, Change Management - job 18 of 21

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At Visa, our incredibly talented people drive the continued success and growth of our business. As a People team, our mission to recruit, engage, grow, and empower that talent is now more critical than ever.

One of our top priorities this year is to link our People Team Transformation to our People Strategy implementation. As we transition from the People Team Transformation phase to executing our People Strategy, it is imperative to have a strong leader who can drive adoption and ensure the success of both individual initiatives and the overall strategy. As a key leader, this person will drive the People Team Strategy implementation, and be responsible for leading, coaching and developing a growing team of Change Management Practitioners.

This role will report directly to the Senior Director, People Team Accelerator OCM/PMO Lead who will oversee a new team of resources dedicated to executing on the People Team transformation workstreams.

Essential Functions:

Leadership and Team Development: Lead, coach, and develop a growing team of Change Management Practitioners, fostering a high-performance culture and continuous professional growth.
Strategic Implementation: Drive the design, development, delivery, and management of communications about changes to tools and processes across the People organization.
Change Management Execution: Implement change management activities for multiple People Strategy-related changes and impacts, ensuring seamless integration and execution.
Transformation Planning: Create and manage comprehensive end-to-end transformation OCM plans, aligning with strategic objectives and timelines.
Stakeholder Communication: Manage effective communication channels to keep all stakeholders informed, proactively raising risks or challenges as needed.
Readiness Assessment: Evaluate and ensure user readiness, conducting impact analysis and change management assessments to gauge change readiness.
Success Metrics: Define and measure success metrics, monitoring change progress and making data-driven adjustments to strategies.
Collaboration and Influence: Interface with key partners and stakeholders, serving as the primary point of contact for the workstream/project team. Possess the strength to stand up to VP team members and respectfully disagree while collaborating to drive projects forward.
Project Management: Oversee team deliverables to achieve target scope, schedule, and cost, maintaining high standards of quality and efficiency.
Integration and Reporting: Integrate change management activities into project plans, tracking and reporting issues and action items.
Leadership Support: Support the creation of materials for Transformation Leadership Team Meetings, providing insights and recommendations.
Global Team Coordination: Work with virtual teams located in different time zones and with differing cultures, ensuring cohesive and inclusive collaboration.
Change Advocacy: Be an agent for change, embodying and promoting the principles of effective change management throughout the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$125000 / YEARLY (est.)

min

max

$100000K

$150000K

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What You Should Know About Director, Change Management, Visa

Join Visa as the Director of Change Management in Ashburn, where your expertise will play a crucial role in driving the People Team Strategy implementation. Our talented team has the goal to recruit, engage, and empower every individual, and we believe this transformation is key to our success. In this position, you will lead a dynamic team of Change Management Practitioners, fostering a culture of high performance and continuous growth. You'll design and manage exciting communications about the changes to processes and tools within our organization, ensuring smooth integration of these changes. Your leadership will help us gauge readiness through thorough assessments, and you’ll create robust transformation plans aligned with our strategic objectives. As a change advocate, you’ll work collaboratively with various stakeholders, handling communication and project management tasks to ensure everything runs smoothly. Your role also involves tracking success metrics and adjusting strategies based on data insights. By joining us, you'll ensure that both our People Strategy and the initiatives tied to it are executed to the highest standards. If you’re ambitious and passionate about making a real impact in the world of change management, Visa is the place for you. This hybrid position allows you to work across teams and cultures, promoting a diverse environment while driving meaningful change.

Frequently Asked Questions (FAQs) for Director, Change Management Role at Visa

What are the primary responsibilities of a Director of Change Management at Visa?

As a Director of Change Management at Visa, you will lead a team of Change Management Practitioners, strategic communication about changes, implement change management activities, and manage transformation OCM plans. Additionally, you'll ensure stakeholder communication, assess user readiness, and define success metrics to monitor progress.