Director of Product Management, Digital Payments Library, Visa University

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa University is seeking a dynamic and results-driven Product Manager with Edtech experience to lead the strategy, development, and continuous improvement of the Digital Payments Library(DPL). As a product leader, you will own and drive the vision, roadmap, and execution of this critical learning platform. This includes developing feature and content roadmaps, fostering collaboration across teams, and ensuring the product meets the ongoing needs of our clients and learners. The ideal candidate will thrive in a fast-paced, collaborative environment, working closely with stakeholders across content development, technology, and client success to execute a shared vision. This role demands a proactive, strategic thinker who takes full ownership of driving the product forward while partnering effectively to deliver measurable outcomes.

Key Responsibilities

Product Strategy & Vision

• Own the strategic direction for the Digital Payments Library and develop detailed product roadmaps for both features and content, ensuring alignment with Visa Universitys broader learning goals and client needs.
• Collaborate with key stakeholders, including leadership, content development teams, and technology teams to set and execute the product roadmap and long-term strategy.
• Regularly communicate the feature and content roadmaps to leadership and cross-functional teams to ensure alignment, transparency, and buy-in.

Content Strategy & Collaboration

• Drive the content strategy for the DPL by identifying opportunities for new content, including internal partners and repurposing existing resources to enhance the platform value.
• Work closely with the content development team to prioritize and deliver high-quality, relevant learning materials that meet the needs of diverse roles in the payments industry.
• Create and optimize our approach to expand and diversify the platform offerings to drive uptake and learner engagement.
• Maintain a documented content roadmap.

Product Development & Feature Ownership

• Define, prioritize, and deliver enhancements to the DPL platform, including technical features, user experience improvements, and content organization updates.
• Write and communicate clear and complete business requirements and use-cases for technical teams to action.
• Take accountability for leading out in testing all new features quickly and thoroughly.
• Partner with technology liaisons and engineering teams to ensure timely execution and delivery of roadmap initiatives.
• Collaborate closely with stakeholders to manage dependencies and resolve challenges during product development.
• Maintain a documented feature and function roadmap.

Collaboration & Stakeholder Engagement

• Build strong relationships with key collaborators, including leadership, the content development team leader, the technical liaison, and technology teams.
• Act as the driving force behind the platfor success, fostering alignment and ensuring consistent progress toward the product vision.
• Serve as the primary point of contact for internal and external stakeholders, effectively gathering input, communicating updates, exposing challenges, and finding opportunities.

Performance Measurement & Continuous Improvement

• Work closely with client success teams to analyze user data, gather feedback, and track key performance indicators to measure the platform effectiveness and impact.
• Use insights from data and client interactions to inform product improvements, identify content opportunities, optimize the learner experience, and guide strategic decision-making.
• Establish a feedback loop with users and stakeholders to ensure the platform evolves to meet changing needs and expectations.

Key Attributes:
•    Strategic thinker with a proactive, ownership mindset.
•    Accountable and willing to take ownership.
•    Highly organized and detail-oriented, with a focus on driving results.
•    Strong ability to influence and lead without direct authority.
•    Highly knowledgeable and skilled in product management.
•    Passionate about learning, technology, and the payments industry.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor degree in business, technology, education, or a related field, advanced degree preferred.
• 8 or more years of product management experience, ideally in EdTech, digital learning, or content delivery platforms.
• Strong track record of developing product strategies, roadmaps, and driving execution in cross-functional teams.
• Experience with learning management systems, content management systems, or similar platforms.
• Exceptional ability to collaborate and build consensus across teams in a matrixed organization.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Outstanding communication and interpersonal skills, with experience managing stakeholder relationships at all levels.
   

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 161,500.00 to 234,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.