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Director, Product Management - Personalization - job 8 of 20

The Global Data Office  
With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa’s Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-related businesses and capabilities.  

Led by Visa’s Chief Data Officer, the Global Data Office coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. Working closely with Visa’s Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa’s global lines of business, the Global Data Office is evolving Visa’s data-related work with momentum and enthusiasm. Driven by its commitment to trusted use of data, Visa is seeking enthusiastic leaders who are change-agents and passionate about the future of data around the world.  

The AI/ML Products & Platforms team is creating the next generation of scalable and responsible AI/ML products and platforms to solve client and consumer problems. We are a cross-functional team of data scientists, product managers, ML engineers, program managers focused on generating value for the payments ecosystem  

We are dreaming of the next generation of AI features and products. In this position, you will be a key product leader helping shape our AI product efforts, specifically focused on personalization capabilities and signals. These personalization capabilities and signals will power Data Tokens and many other personalization-related use cases. The ultimate goals is to better link consumers with products and services, with benefits for every party in the payments ecosystem (consumers, businesses).  

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$155000 / YEARLY (est.)
min
max
$120000K
$190000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Product Management - Personalization, Visa

Are you ready to take the reins as the Director of Product Management for Personalization at Visa in beautiful Foster City? In this pivotal role, you’ll join Visa's Global Data Office, a dynamic team that embraces the forward-thinking vision of data innovation. Your leadership will help shape our AI product strategy, particularly focusing on personalization capabilities that serve all stakeholders in the payments ecosystem. Imagine being at the forefront of crafting scalable AI and machine learning products that not only enhance user experiences but also drive business growth! You’ll collaborate with data scientists, ML engineers, and cross-functional teams to harness the power of data to better connect consumers with the products and services they love. Your work will directly impact how data tokens and personalized signals are developed, elevating the overall value exchange between consumers and businesses. This position thrives on collaboration and creativity, so expect to brainstorm and innovate alongside some of the brightest minds in the industry. You'll experience a blend of in-office engagement and the flexibility of hybrid work, ensuring you maintain that perfect work-life balance while contributing to transformative projects with real-world implications. If you’re passionate about using data responsibly to drive impactful outcomes, then we can’t wait to see how you’ll lead the way at Visa!

Frequently Asked Questions (FAQs) for Director, Product Management - Personalization Role at Visa
What are the main responsibilities of the Director, Product Management - Personalization at Visa?

As the Director, Product Management - Personalization at Visa, your responsibilities will include leading the development of AI product strategies focused on personalization. You will work closely with cross-functional teams to innovate and implement effective AI/ML solutions that enhance the user experience. Additionally, you'll oversee the integration of data tokens and personalized signals into our product offerings, ensuring they align with Visa's vision for responsible data use.

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What qualifications do I need to apply for the Director, Product Management - Personalization position at Visa?

To apply for the Director, Product Management - Personalization role at Visa, you should possess a strong background in product management, particularly in AI and machine learning. A bachelor's degree in a related field is typically required, with a preference for advanced degrees. Significant experience in leading cross-functional teams, understanding data strategy, and a passion for personalization in the financial services space is essential.

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How does the Director, Product Management - Personalization role contribute to Visa's overall data strategy?

The Director, Product Management - Personalization plays a crucial role in shaping Visa’s data strategy by creating innovative AI products that facilitate better engagement between consumers and businesses. This position directly supports Visa’s commitment to data values by ensuring that personalization efforts enhance the user experience while adhering to responsible data practices.

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Can you describe the work environment for the Director, Product Management - Personalization at Visa?

Working as the Director, Product Management - Personalization at Visa means joining a collaborative and forward-thinking team in a hybrid work environment. While you will have some days in the office, you will also enjoy the flexibility of remote work. This approach fosters innovation and allows you to contribute dynamically to critical projects from anywhere, while still benefiting from in-person collaboration when needed.

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What skills are essential for success in the Director, Product Management - Personalization role at Visa?

Success in the Director, Product Management - Personalization role at Visa hinges on a mix of technical expertise and leadership qualities. You should have strong analytical skills, a deep understanding of AI/ML technologies, and the ability to translate complex data insights into actionable product strategies. Excellent communication, project management abilities, and a collaborative mindset are also vital for driving cross-functional initiatives effectively.

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Common Interview Questions for Director, Product Management - Personalization
What experience do you have with AI and machine learning in product management?

When answering this question, reflect on specific projects where you integrated AI/ML into product strategy. Highlight your understanding of how these technologies enhance personalization and user experiences, along with any quantifiable outcomes achieved from your initiatives.

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Can you provide an example of how you have led a cross-functional team?

Share a scenario where you successfully brought together a diverse group of stakeholders, such as engineers, designers, and data scientists. Describe your leadership approach, the challenges faced, and how collaborative efforts led to successful product outcomes.

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How do you prioritize features for AI personalization in product development?

Discuss your method for assessing user needs, market trends, and business goals. Emphasize your approach to gathering data-driven insights to prioritize features that deliver the maximum impact on consumer satisfaction and business objectives.

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What strategies do you use to ensure responsible data usage in your product development?

Explain your commitment to ethical data practices by detailing any frameworks, guidelines, or tools you utilize to uphold privacy standards while delivering personalized experiences. Highlight your alignment with organizational values regarding responsible data use.

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How have you stayed current with trends in AI/ML and product management?

Share specific resources such as industry publications, conferences, or thought leaders you follow. Discuss how you incorporate ongoing learning into your professional development and how it influences your approach to product management.

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What metrics do you consider most important for measuring product success?

Identify key performance indicators (KPIs) relevant to personalization, such as user engagement, conversion rates, and customer feedback. Discuss how you analyze these metrics to drive continuous product improvement and inform future strategies.

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Describe a time when you had to pivot your product strategy based on user feedback.

Provide a detailed example of how you collected feedback from users, analyzed it, and made informed decisions that led to a strategic pivot. Highlight the positive outcomes that resulted from your responsiveness to user needs.

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How do you approach communication with stakeholders during product development?

Discuss your methods for keeping communication transparent and consistent among team members and stakeholders. Emphasize your proactive approach to updates, feedback sessions, and managing expectations throughout the product lifecycle.

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What is your vision for the future of personalization in payment solutions?

Share your insights on emerging trends in personalization within the payments sector. Discuss how you envision using data to enhance user experiences, create tailored offerings, and establish Visa as a leader in this space.

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How would you handle a disagreement with a team member regarding product direction?

Talk about your approach to conflict resolution, emphasizing the importance of listening, understanding different perspectives, and finding common ground. Highlight strategies you implement to facilitate constructive discussions that lead to collaborative solutions.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

12104 jobs
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Full-time, hybrid
DATE POSTED
April 3, 2025

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