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Executive Administrator - job 8 of 15

The role provides direct administrative support to two SVPs (Head of Client Services, Head of Risk) as well as general assistance to other team members. This position handles details of a highly confidential and critical nature and requires a broad working knowledge of departmental and company policies and practices.

This role is an individual contributor with a primary focus on execution. This position is at a developing professional level and solves a range of straightforward problems/analyzes possible solutions using standard procedures. This position receives a moderate level of guidance and supervision.

 

Essential Functions

  • Manage a complex calendar that includes scheduling meetings and travel, video conferences, trainings (off-site and / or internal), group events and booking conference rooms.
  • Perform administrative support duties, including but not limited to drafting and typing correspondence, making copies, preparing binders, answering and screening managers´ phone calls and directing inquiries to the proper party within the team, and maintaining and ordering office supplies.
  • Establish and maintain effective and cooperative professional business relationships with all levels of management, employees and outside companies.
  • Manage and address escalated complaints/issues from Visa cardholders coordinating with Corporate Communications and respective functional group accountable for action.
  • Act as a liaison, problem solver, and facilitator as the first contact for the senior leader.
  • Manage quarterly All Staff and Quarterly Senior Leadership Meetings including logistics, agenda/materials, onsite support and event management.
  • Travel on occasion to manage offsite leadership and client meetings, approximately 3-4 times per year.
  • Help manage departmental communications to internal key stakeholders collaborating with Corporate Communications and Human Resources.
  • Maintain Business Continuity Management contact information. Prepare meeting materials including assisting with the creating of the presentation, handouts and other related materials as well as printing, binding and collating of materials.
  • Coordinate conference/meeting room set-up, order catering, and make logistical arrangements.
  • Assist with developing and updating complex PowerPoint presentations, Excel spreadsheets and documents in support of team activities.
  • Handle contract management, monthly budget tracking (including POs, invoices and accruals) and updating and interfacing with accounting as needed.
  • Process expense reports and providing general information to incoming calls regarding Accounts Payables, Purchasing, Travel Policy and Expense Reporting.
  • Support projects as needed for senior executive.
  • Coordinate and direct the work of other Administrative Assistants/Administrators on functional/regional projects.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Executive Administrator, Visa

Are you ready to take your career to new heights? Join us as an Executive Administrator in beautiful Miami, where you'll play a pivotal role in supporting two Senior Vice Presidents—our Head of Client Services and the Head of Risk. This isn't just any administrative position; you're stepping into a key role that involves managing a complex calendar for busy executives, coordinating meetings, and organizing travel arrangements. You'll also be handling sensitive and confidential information, so we're looking for someone with a strong understanding of company policies and practices. Beyond scheduling, this role has you drafting correspondence, managing office supplies, and addressing escalated issues from Visa cardholders, acting as the go-to problem solver for senior leadership. Whether it's coordinating quarterly staff meetings or developing polished PowerPoint presentations, your organizational skills will shine here. You'll also have the chance to collaborate with various departments such as Corporate Communications and Human Resources. This hybrid position offers flexibility, and your hiring manager will confirm the in-office expectations. If you're a proactive individual with a knack for multitasking and building relationships at all levels, we can't wait to meet you. Come and be a crucial part of our dynamic team!

Frequently Asked Questions (FAQs) for Executive Administrator Role at Visa
What are the key responsibilities of an Executive Administrator at our company?

As an Executive Administrator, your main responsibilities include directly supporting two Senior Vice Presidents in various administrative tasks. This includes managing complex calendars, organizing travel arrangements, and handling correspondence. Moreover, you will be addressing escalated issues from Visa cardholders, coordinating meetings, and maintaining effective communication with all levels of the organization, ensuring a seamless flow of information.

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What qualifications are needed for the Executive Administrator role at our company?

To excel as an Executive Administrator, you should have a solid background in administrative support, preferably with experience in handling confidential information. Knowledge of corporate policies, exceptional organizational skills, and proficiency in tools like PowerPoint and Excel are essential. Strong interpersonal skills are crucial, as you will interact with management, employees, and external partners frequently.

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How does the Executive Administrator support senior leadership?

The Executive Administrator plays a key role in supporting senior leadership by managing their calendars, preparing meeting materials, and coordinating logistics for events. You'll serve as a first contact and problem solver, ensuring that all administrative aspects run smoothly, allowing leaders to focus on strategic initiatives.

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Is the Executive Administrator position a remote or hybrid role?

This Executive Administrator position is hybrid, which means you'll have the benefit of working both in the office and remotely. Your specific in-office schedule will be determined by your hiring manager, providing flexibility while also fostering collaboration with your team.

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What kind of communication skills are necessary for the Executive Administrator role?

Excellent communication skills are vital for the Executive Administrator role, as you will liaise with various departments, manage escalated issues, and present information clearly. Being able to draft articulate correspondence and present materials effectively will be key to your success and the smooth functioning of your team's dynamics.

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Common Interview Questions for Executive Administrator
How do you prioritize tasks in a fast-paced environment as an Executive Administrator?

When faced with multiple tasks, I assess their urgency and importance first. For instance, supporting Senior Vice Presidents requires prioritizing their immediate needs, such as calendar management and urgent correspondence, while still keeping an eye on upcoming projects and deadlines.

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Can you describe your experience with organizing large meetings?

In my previous roles, I've organized numerous large meetings, ensuring every detail is covered—from setting the agenda to logistics and materials. I pay close attention to audio-visual needs and catering arrangements, all while keeping communication open with participants to address their needs efficiently.

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What techniques do you use to handle confidential information?

Handling confidential information requires discretion and organizational skills. I employ techniques such as secure storage systems, clear protocols for sharing information, and constant reminders to maintain confidentiality in communications.

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How do you approach team dynamics and collaboration as an Executive Administrator?

Effective collaboration involves being attentive to team needs while managing my responsibilities. I ensure I establish strong professional relationships and maintain open lines of communication, allowing me to coordinate effectively and support broader team goals.

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What tools do you find most useful for administrative tasks?

Tools like Microsoft Office Suite, especially PowerPoint and Excel, are invaluable. Additionally, I leverage calendaring software to manage schedules, and project management tools to track progress on various tasks and deadlines, ensuring nothing falls through the cracks.

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How do you manage stress during busy periods?

During busy periods, I prioritize self-care and practice effective time management. I also break down large tasks into manageable steps, which helps maintain clarity and focus, reducing stress while ensuring that priorities are handled efficiently.

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Describe a time you had to resolve a conflict within the team.

In a previous role, I encountered a scheduling conflict that affected team morale. I facilitated a conversation between team members to understand their perspectives, leading to a fair resolution. It reinforced the importance of communication and collaboration in building a positive team environment.

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What steps do you take when preparing meeting materials?

I start by reviewing the agenda and understanding the audience's needs. I gather all necessary information, create a cohesive presentation, and ensure all materials are clear for distribution ahead of time, allowing sufficient time for review from relevant stakeholders.

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How do you ensure that you maintain a professional demeanor in all situations?

Maintaining professionalism involves conscious awareness of my behavior and communication. I strive to respond calmly to challenges and maintain a positive attitude, understanding that I represent the executives I support and the organization as a whole.

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What do you think makes a successful Executive Administrator?

A successful Executive Administrator combines strong organizational skills, effective communication abilities, and a proactive mindset. Being adaptable and resourceful are also key traits, allowing one to effectively support dynamic senior leaders and respond to their evolving needs.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 9, 2025

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