The Lead Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will drive the adoption of observability best practices and instrument automation for resolving recurring issues. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform. This engineer must be capable of triaging issues on the front line as well as framing strategic initiatives from leadership. Being hands on keyboard is a must for this role with a focus on developing reliability engineering for Visa Cloud Platform.
Essential Functions:
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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As the Lead Site Reliability Engineer at Visa in Ashburn, you'll play a pivotal role in enhancing our Visa Cloud platform strategy. Your mission will be to empower our software engineers to concentrate on innovation instead of infrastructure woes. You'll lead efforts in promoting observability best practices and automate solutions for persistent issues. Collaboration is key, as you'll work directly with software engineering teams to meet their demanding needs, ensuring that the platform remains secure, available, and performant. You'll be hands-on, guiding the instrumentation for monitoring across the Visa Cloud Platform, which includes IaaS, PaaS, and Container as a Service. A critical part of your role will involve maintaining the platform's SLAs and implementing suitable SLIs for supporting services. You'll evaluate the reliability and operability of applications during service transitions alongside developers, establishing robust monitoring, alerting, and observability metrics. By partnering with Operations & Infrastructure peers, you'll contribute to the ongoing maintenance and improvement of our services. Automating routine tasks and workflows will also be part of your contributions to the DevEx SRE team. The right fit for this position will be adept at analyzing complex issues and crafting solutions that benefit various internal stakeholders. You'll need to be prepared to work in a 24/7 operational model, with shifts and on-call duties, including weekends. This hybrid position will have specific in-office days confirmed by your hiring manager as you embark on this exciting journey with Visa.
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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