Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Lead Site Reliability Engineer image - Rise Careers
Job details

Lead Site Reliability Engineer - job 12 of 22

The Lead Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure.  This role will drive the adoption of observability best practices and instrument automation for resolving recurring issues.  You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform. This engineer must be capable of triaging issues on the front line as well as framing strategic initiatives from leadership. Being hands on keyboard is a must for this role with a focus on developing reliability engineering for Visa Cloud Platform.

Essential Functions:

  • You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
  • You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
  • You will work with developers during service transition, evaluating reliability and operability of the applications and ensuring adequate monitoring, alerting and observability 
  • You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
  • To be successful in this role, you must focus on setting standards for automating routine tasks and workflows in support of the larger DevEx SRE team
  • The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges.  Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
  • Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$150000 / YEARLY (est.)
min
max
$120000K
$180000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Lead Site Reliability Engineer, Visa

As the Lead Site Reliability Engineer at Visa in Ashburn, you'll play a pivotal role in enhancing our Visa Cloud platform strategy. Your mission will be to empower our software engineers to concentrate on innovation instead of infrastructure woes. You'll lead efforts in promoting observability best practices and automate solutions for persistent issues. Collaboration is key, as you'll work directly with software engineering teams to meet their demanding needs, ensuring that the platform remains secure, available, and performant. You'll be hands-on, guiding the instrumentation for monitoring across the Visa Cloud Platform, which includes IaaS, PaaS, and Container as a Service. A critical part of your role will involve maintaining the platform's SLAs and implementing suitable SLIs for supporting services. You'll evaluate the reliability and operability of applications during service transitions alongside developers, establishing robust monitoring, alerting, and observability metrics. By partnering with Operations & Infrastructure peers, you'll contribute to the ongoing maintenance and improvement of our services. Automating routine tasks and workflows will also be part of your contributions to the DevEx SRE team. The right fit for this position will be adept at analyzing complex issues and crafting solutions that benefit various internal stakeholders. You'll need to be prepared to work in a 24/7 operational model, with shifts and on-call duties, including weekends. This hybrid position will have specific in-office days confirmed by your hiring manager as you embark on this exciting journey with Visa.

Frequently Asked Questions (FAQs) for Lead Site Reliability Engineer Role at Visa
What are the responsibilities of a Lead Site Reliability Engineer at Visa?

As a Lead Site Reliability Engineer at Visa, you'll be responsible for enhancing the Visa Cloud platform by facilitating monitoring instrumentation, ensuring SLAs are met, and collaborating with engineering teams during service transitions. Your role will focus on implementing observability best practices, automating routine tasks, and offering support across various technical challenges that arise in maintaining platform performance.

Join Rise to see the full answer
What qualifications do I need to apply for the Lead Site Reliability Engineer position at Visa?

To apply for the Lead Site Reliability Engineer role at Visa, candidates typically need a strong background in software engineering, experience with site reliability concepts, and familiarity with cloud services like IaaS and PaaS. Proficiency in automation tools, monitoring technologies, and a solid understanding of SLAs and SLIs will also be critical for success in this position.

Join Rise to see the full answer
How does the Lead Site Reliability Engineer at Visa collaborate with software engineers?

The Lead Site Reliability Engineer at Visa works closely with software engineering teams to address their operational needs. This collaboration includes evaluating application reliability and operability, ensuring robust monitoring is in place, and identifying improvements in workflows that allow engineers to focus on innovation. Strong communication and partnership are essential to align goals and facilitate smooth service transitions.

Join Rise to see the full answer
What is the work schedule like for the Lead Site Reliability Engineer at Visa?

The Lead Site Reliability Engineer at Visa operates within a 24/7 model, meaning you will need to be available for shift work or on-call support. This includes being prepared for weekend duties. The specific days you’ll need to be in the office will be determined by your hiring manager, allowing for some flexibility in your work arrangements.

Join Rise to see the full answer
What challenges might a Lead Site Reliability Engineer face at Visa?

In the role of Lead Site Reliability Engineer at Visa, you might face challenges such as diagnosing complex system issues that affect platform reliability or performance. The ability to analyze patterns in recurring problems and propose effective solutions will be vital. You’ll need to navigate competing priorities and provide support across multiple internal stakeholders, necessitating strong problem-solving skills.

Join Rise to see the full answer
Common Interview Questions for Lead Site Reliability Engineer
How do you ensure high availability and reliability for cloud-based services?

To ensure high availability and reliability for cloud-based services, I focus on implementing robust monitoring, alerting, and observability practices. By establishing SLAs and SLIs, I can track performance and quickly address any issues. Proactively automating tasks and being hands-on with the engineering team helps to pinpoint potential outages before they affect users.

Join Rise to see the full answer
Can you explain your experience with incident management?

In my experience with incident management, I prioritize effective communication and swift resolution of issues. During incidents, I analyze the unexpected behavior of services, coordinate with the involved teams, and ensure that detailed post-mortems are conducted to avoid future occurrences. Keeping stakeholders informed throughout the process is key to maintaining trust.

Join Rise to see the full answer
What tools do you prefer for monitoring cloud infrastructure?

I prefer using tools like Prometheus for monitoring and Grafana for visualization due to their flexibility and effectiveness in tracking metrics. Additionally, I have experience with ELK stack for logging and troubleshooting, allowing for in-depth analysis of system behavior and quick identification of anomalies.

Join Rise to see the full answer
How do you approach automation in site reliability engineering?

I approach automation strategically, first identifying repetitive manual tasks that can benefit from automation. Using scripting languages like Python or tools like Terraform for provisioning helps reduce manual errors and save time. My focus is on automating workflows that empower the engineering team, enhancing overall reliability and efficiency.

Join Rise to see the full answer
Describe a time you improved a process related to site reliability.

In a previous role, I noticed that incident response times were sluggish due to unclear processes. I led a team effort to create a standardized incident response protocol, which included defining roles, improving communication timelines, and utilizing a centralized tracking system. This resulted in a significant reduction in response times and improved team coordination.

Join Rise to see the full answer
What is your experience with disaster recovery planning?

My experience with disaster recovery planning includes developing and testing comprehensive recovery strategies for critical systems. I ensure that data backups are in place and can recover systems with minimal data loss. Regularly conducting simulation exercises keeps the team prepared and helps identify weaknesses in our plan.

Join Rise to see the full answer
How do you prioritize tasks under pressure?

Under pressure, I prioritize tasks by assessing their impact and urgency. I employ a triage system that distinguishes between critical and non-critical issues. By maintaining clear communication with my team, I can delegate tasks appropriately and ensure that the most pressing concerns are addressed without compromising quality.

Join Rise to see the full answer
What is your understanding of SLAs and SLIs, and how do they benefit a cloud platform?

SLAs (Service Level Agreements) and SLIs (Service Level Indicators) are essential for setting expectations regarding service performance and reliability. I understand that effective SLAs define acceptable performance standards while SLIs are metrics used to measure compliance with these standards. Together, they help align business objectives with operational capabilities, ensuring accountability.

Join Rise to see the full answer
How would you handle a significant service outage?

In handling a significant service outage, my first step would be to assess the situation quickly and gather a response team. Effective communication is key, so I would inform stakeholders about the issue and the steps being taken to resolve it. After restoring service, I would conduct a thorough post-mortem to analyze the cause and implement preventive measures for the future.

Join Rise to see the full answer
What strategies do you use to mentor junior engineers?

To mentor junior engineers, I use a hands-on approach, pairing them with more experienced team members for shadowing opportunities. I promote knowledge sharing through regular workshops and encourage them to ask questions, fostering a culture of learning. Setting up goals and providing constructive feedback helps them grow into their roles effectively.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Visa Remote Washington, District of Columbia, United States
Posted 14 days ago

As a Senior Manager at Visa, you'll shape communications strategies that bridge public policy and corporate communications within the North America region.

Photo of the Rise User
Visa Remote Bangalore, India
Posted 14 days ago

Embark on a journey to transform payment systems with Visa as a SW Engineer, focusing on innovative and scalable solutions.

Photo of the Rise User
Building and Land Technology Hybrid US, Fairfield County, CT; Connecticut, Stamford, CT
Posted 6 days ago

Seeking an experienced Estimator to join our team at Building and Land Technology in Stamford, CT, focused on detailed project estimation and budget management.

Photo of the Rise User
Posted 23 hours ago

Join E-Space as a Composite Materials and Process Engineer and contribute to innovative satellite component development in a dynamic environment.

Photo of the Rise User
Posted 9 days ago

Join BE Power Equipment as a CAD Draftsperson where your skills in creating accurate technical drawings will enhance manufacturing excellence.

Photo of the Rise User
BESIX Remote Gent, België
Posted 2 days ago

Join BESIX Group as a BIM Project Manager to drive innovative construction solutions across complex projects globally.

Photo of the Rise User

Join the State Highway Administration as a Team Leader in Transportation Engineering, overseeing traffic safety and innovative engineering projects.

Photo of the Rise User

Join Joby Aviation as a Senior Test Engineer, pioneering the future of electric air transportation.

Posted 4 hours ago

Join Akicita Federal as a Mechanical Engineer and play a pivotal role in facility projects ensuring compliance with safety and engineering standards.

Photo of the Rise User
Posted 6 days ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

Join ServiceNow as a Staff Production Service Engineer and play a vital role in supporting federal cloud operations with a focus on reliability and performance.

Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

11878 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Pickerington just viewed Salesforce Lead at Bounteous
Photo of the Rise User
Someone from OH, Pickerington just viewed Industry Lead - High Tech (Salesforce) at Thunder
D
Someone from OH, Akron just viewed Junior Motion Designer at DEPT®
R
Someone from OH, Akron just viewed 2D Graphic and Motion Designer at Ruby Labs
Photo of the Rise User
Someone from OH, Columbus just viewed Customer Success Manager, US SLED at Dataminr
Photo of the Rise User
Someone from OH, Greenville just viewed Systems Engineer (Linux & Shell or Python scripting) at Visa
Photo of the Rise User
Someone from OH, Greenville just viewed Help Desk Technician - Youngstown at R.I.T.A.
Photo of the Rise User
Someone from OH, Mount Orab just viewed Backend Developer at G2i Inc.
Photo of the Rise User
7 people applied to Technology Intern at SABIC
Photo of the Rise User
Someone from OH, Cincinnati just viewed Product Marketing Manager at Cast & Crew
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Manager at Cast & Crew
o
Someone from OH, Cincinnati just viewed Administrative Assistant at osu
A
Someone from OH, Cincinnati just viewed Data Entry Clerk at Alphabe Insight Inc
Photo of the Rise User
Someone from OH, Cincinnati just viewed Machine Learning Engineer at Allstate
Photo of the Rise User
Someone from OH, Twinsburg just viewed Data Analyst/Power BI Developer at Datadog
Photo of the Rise User
Someone from OH, Cuyahoga Falls just viewed Small Fleet Underwriter at HDVI
Photo of the Rise User
18 people applied to HVAC Apprentice at DuPont
Photo of the Rise User
Someone from OH, Dublin just viewed Product Designer, Entry Level at Govini