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Lead Site Reliability Engineer - job 1 of 22

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The Lead Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will drive the adoption of observability best practices and instrument automation for resolving recurring issues. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform. This engineer must be capable of triaging issues on the front line as well as framing strategic initiatives from leadership. Being hands on keyboard is a must for this role with a focus on developing reliability engineering for Visa Cloud Platform.

Essential Functions:

You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
You will work with developers during service transition, evaluating reliability and operability of the applications and ensuring adequate monitoring, alerting and observability
You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
To be successful in this role, you must focus on setting standards for automating routine tasks and workflows in support of the larger DevEx SRE team
The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Lead Site Reliability Engineer, Visa

At Visa, we believe in building a robust Cloud platform, and that's where you come in as our Lead Site Reliability Engineer. This pivotal role ensures our development platform is seamless, allowing software engineers to channel their creativity without getting bogged down by infrastructure concerns. In Ashburn, you'll spearhead best practices for observability while driving automation to tackle recurring issues head-on. Collaborating closely with our talented software engineering teams, you'll be instrumental in guaranteeing the security, availability, and performance of our platform. Expect to get your hands dirty as you'll actively develop reliability engineering solutions tailored for the Visa Cloud Platform. You’ll have a unique opportunity to guide the instrumentation of monitoring systems and ensure we meet our Service Level Agreements (SLAs). Partnering with fellow operations and infrastructure peers, you’ll not only maintain but also enhance our platform. Moreover, you’ll set the bar for automating routine tasks, making life easier for the larger DevEx SRE team. Navigating through technical challenges is part of the job, and you'll thrive on analyzing patterns in issues to propose effective solutions. Given that our Visa Cloud SRE operates 24/7, prepare for a hybrid model—where flexibility in your work schedule is key. If you're excited about making a significant impact while working in an inspiring environment, then this is the role for you!

Frequently Asked Questions (FAQs) for Lead Site Reliability Engineer Role at Visa

What are the primary responsibilities of a Lead Site Reliability Engineer at Visa?

As the Lead Site Reliability Engineer at Visa, your primary responsibilities will include guiding the instrumentation of monitoring systems for the Visa Cloud Platform, ensuring SLAs are met, and collaborating with developers to evaluate the reliability of applications. You'll also automate routine tasks and workflows to enhance our DevEx SRE procedures.