Manager, People Team Audit & Compliance - job 1 of 20

As the Manager of People Team Audit & Compliance at Visa, you'll handle a variety of responsibilities centered around audit, risk, and compliance. Major duties include acting as a liaison during audits, managing compliance matters in partnership with Legal to ensure operational excellence, leading risk assessments, coordinating reporting responsibilities, and driving automation to enhance efficiency across the People Team. Your role will be crucial in setting standards and improving processes that contribute to the overall performance of the team.

To excel as the Manager, People Team Audit & Compliance at Visa, strong analytical and project management skills are essential. You should be passionate about process improvement and demonstrate the capacity to foster collaborative relationships across functions. Familiarity with compliance monitoring, risk assessments, and operational performance metrics will greatly enhance your effectiveness in this position, enabling you to drive results and streamline processes.

Typically, applicants for the Manager, People Team Audit & Compliance at Visa should possess a bachelor's degree, often in fields related to business, finance, or law. Relevant experience in audit, compliance, or risk management is important, with advanced knowledge preferred. Certifying designations like CPA, CIA, or similar qualifications can also be highly beneficial for candidates looking to stand out.

A typical day for the Manager, People Team Audit & Compliance at Visa involves collaborating with various business functions, responding to audit requirements, and arriving at efficient solutions. You'll lead coordination efforts for risk assessments, participate in compliance monitoring initiatives, and manage key metrics to ensure that the People Team achieves its operational goals effectively. Additionally, building and maintaining dashboards will be an integral part of your daily tasks.

The working environment for the Manager, People Team Audit & Compliance at Visa is hybrid, which means you can enjoy a balance of working from home and being present in the office. This setup not only fosters necessary collaboration with teams but also allows flexibility, ensuring you remain connected with your colleagues while contributing to Visa’s organizational goals.

When dealing with conflict in cross-functional teams, it's essential to remain calm and focused on the facts. I usually start by listening to all parties involved to understand different perspectives. Then, I encourage open communication and collaboration to find a solution that aligns with the team's overall goals. Highlighting the importance of the team’s objectives can often help ease tensions and bring teams back on track.

Improving audit and compliance processes begins with a thorough analysis of current procedures. I would start by identifying bottlenecks and areas of inefficiency through stakeholder feedback and data analysis. Then, I’d implement automation where applicable and create standardized protocols to ensure consistency. Finally, regularly reviewing these processes will help us adapt and improve continually.

Sure! In my previous role, I led a project to streamline the compliance reporting process that reduced the reporting cycle time by 30%. I brought together representatives from different departments, facilitated brainstorming sessions, and developed a comprehensive timeline. By ensuring everyone was aligned and engaged, we were able to achieve our goals ahead of schedule, which also enhanced overall compliance accuracy.

When managing multiple projects, prioritization is key. I typically assess the urgency and impact of each task on the overall objectives. Utilizing tools like project management software to visualize deadlines and dependencies helps me stay organized. Additionally, I maintain open lines of communication with my team to reassess priorities as project dynamics evolve.

To measure audit and compliance success, I track several key performance indicators, such as audit completion rates, compliance issue resolution timelines, and adherence to compliance policies. Regularly analyzing these metrics allows me to identify trends and areas for improvement and to communicate insights to stakeholders effectively.

Staying updated on compliance regulations is crucial in this role. I regularly attend industry webinars and seminars, subscribe to relevant newsletters, and follow major regulatory bodies through their official communications. Networking with peers in the industry also helps keep me informed about best practices and potential changes that may affect our compliance framework.

I have extensive experience conducting risk assessments, where I identify potential risks and evaluate their impact on operational processes. By collaborating with key stakeholders, I ensure a comprehensive understanding of potential challenges, and I follow this up with a robust mitigation plan. I find that open discussions during these assessments often reveal significant insights that can help shape compliance strategies.

When developing a compliance training program, I would start by assessing the specific needs of the organization and its employees. Collaborating with legal and compliance experts to create clear and engaging training content is essential. I would also utilize various delivery methods, such as workshops and online modules, to suit different learning styles, ensuring that the training is both effective and engaging.

My approach to documenting compliance processes involves creating clear and concise documentation that is easily accessible to all stakeholders. I ensure that each process includes a step-by-step guide and clarifies roles and responsibilities. Regular reviews and updates of these documents are essential to keep them relevant and ensure they incorporate any regulatory changes or internal process improvements.

Encouraging a culture of compliance starts with education and awareness. I emphasize the importance of compliance in all training sessions and foster an open environment where team members can ask questions or voice concerns. Recognizing and rewarding compliance efforts also plays a crucial role in embedding these values within the organization, making compliance part of the team's DNA.