Product Manager - Visa Token Service (VTS) platform - job 22 of 24

The Product Manager role for Visa Token Service involves defining and evolving product requirements, driving product delivery from concept to launch in an agile environment, and collaborating closely with engineering and architecture teams to develop scalable systems. You'll be responsible for managing the product backlog and prioritizing based on strategic fit, as well as defining KPIs and success metrics to guide product performance.

To excel as a Product Manager at Visa for the Token Service platform, candidates should possess a mix of technical fluency, strong product instincts, and experience in agile product delivery. A background in technology or engineering, along with an ability to navigate complex regulatory environments, will be advantageous. Previous experience in managing stakeholder priorities and driving alignment across teams is also essential.

The Visa Token Service platform plays a critical role in securing digital commerce by enabling innovative payment experiences and facilitating the tokenization process at scale. It helps ensure that transactions are safe and that customer data is protected, ultimately driving trust and efficiency in the payment system. As such, the Product Manager's work is vital to building solutions that support billions of transactions and enhance global commerce.

Collaboration is a key aspect of the Product Manager role at Visa, especially for the VTS platform. You will partner with various teams including engineering, operations, and global partners to define strategies and build robust solutions. Maintaining cross-functional trust and alignment is critical, as you will need to represent the VTS in client engagements where integrating partner feedback into the product roadmap is an important part of the role.

The work environment for the Product Manager position at Visa is hybrid, offering both remote flexibility and in-office collaboration, with details about the specific in-office schedule confirmed by the hiring manager. This approach enhances teamwork while allowing for a balance between focused work and collaborative efforts with cross-functional teams.

When discussing your experience with agile practices, emphasize your familiarity with agile methodologies such as Scrum or Kanban. Describe specific projects where you drove initiatives from conception through to deployment, focusing on how you facilitated collaboration among teams and adjusted strategies based on market feedback.

In prioritizing a product backlog, I assess the impact, risk, and strategic fit of each item. I use techniques like MoSCoW (Must have, Should have, Could have, Won't have) and involve key stakeholders in discussions to ensure alignment on priorities, which helps in achieving the product’s long-term vision efficiently.

Shared challenges often include differing objectives and priorities among teams. To address these, I focus on clear communication and establishing common goals. I advocate for regular check-ins and collaborative sessions to ensure all teams are aligned on the project roadmaps, facilitating a smoother progression towards our objectives.

Measuring product success involves defining success metrics prior to launch, such as customer adoption rates, transaction volumes, or user satisfaction scores. After launch, I analyze performance against these KPIs, collect feedback, and make iterations to enhance the product, ensuring it continues to meet both market and user needs.

In previous roles, I actively solicited feedback from stakeholders during the product development phase. One key instance involved integrating client suggestions that shaped our feature set, enhancing usability and leading to increased satisfaction following launch. I believe that ongoing dialogue with stakeholders is critical for product alignment and success.

I employ collaborative workshops and user story mapping to gather insights from across the organization as well as direct user feedback. This approach helps ensure that product requirements are comprehensive, addressing both user needs and business objectives while maintaining a balance against technical feasibilities.

To manage conflicting priorities, I first clarify the business outcomes associated with each request. Then, I engage all relevant stakeholders in discussions to outline the implications of each priority and work towards a consolidated approach that aligns with the product strategy while maintaining transparency.

Sure! I led a product initiative focused on expanding a payment platform's capabilities for mobile integrations. Through leveraging customer insights and technology partnerships, we successfully launched a new feature set that increased transaction volumes by over 25% in three months, significantly enhancing user engagement.

I'm motivated by the opportunity to create impactful solutions that address real customer challenges. The dynamic nature of product management, coupled with the chance to collaborate with diverse teams, fuels my passion as it allows me to continuously learn and innovate in a rapidly evolving industry.

Market research is instrumental in my product management process. I utilize it to understand user needs, market trends, and competitor offerings, enabling me to make data-driven decisions. This informs product development strategies, ensuring we remain competitive and relevant in the digital payments landscape.