Senior Manager, Product Solution Design - job 7 of 21

In this role, the Senior Manager, Product Solution Design at Visa is responsible for leading technical solutioning, engaging with clients, and capturing the 'voice of the customer' within our commercial solutions. This includes supporting sales teams with pre-sales engagements, delivering tailored technical solutions, and optimizing partner onboarding processes.

To excel as the Senior Manager, Product Solution Design at Visa, candidates should have extensive experience in client management and B2B payments. A deep understanding of both technical and business aspects of payment solutions is essential, alongside a proven track record in delivering high-impact solutions to clients.

The Senior Manager, Product Solution Design at Visa plays a crucial role in client engagement by leading focused discovery sessions and workshops to understand specific business needs. This hands-on engagement helps in designing solutions that address client pain points and drive business value.

In this position, the Senior Manager, Product Solution Design at Visa will handle a range of solutions including virtual card solutions, API integrations for B2B payment capabilities, and complex data solutions, ensuring they align with client requirements and enhance overall experience.

The Senior Manager, Product Solution Design at Visa will experience a hybrid work environment, balancing office time with remote work. This flexibility allows you to collaborate closely with your team while enjoying the comforts of working from home, creating a perfect blend for productivity and work-life balance.

When developing a product solution design for a B2B client, I begin by thoroughly understanding their unique business needs through discovery sessions. I gather requirements, identify pain points, and leverage Visa's product capabilities to tailor a solution that delivers real value, ensuring that I communicate the solution's business benefits effectively.

Prioritizing between client needs and product capabilities requires a balance. I usually assess the impact of a client's request on their overall business objectives against what we can feasibly deliver. Open communication with clients allows me to align expectations and advocate for their priorities while working within our product limitations.

In a situation where a client was dissatisfied, I promptly initiated a conversation to understand their specific concerns. By actively listening and transparently addressing the issues, I was able to work collaboratively with them to develop a revised solution that better met their needs, ultimately strengthening our partnership.

Successful client engagement starts with establishing trust and open lines of communication. I utilize regular check-ins, feedback loops, and tailored workshops to ensure that I’m fully aligned with the client's evolving needs, which helps in building strong and lasting relationships.

I approach onboarding new partners with a structured but flexible plan: I start with comprehensive training sessions that help them understand the platform, followed by one-on-one support to guide them through the implementation of our solutions, ensuring they have all necessary resources and assistance.

My previous roles involved extensive client management, technical solutioning, and developing B2B payment strategies. I've successfully led teams in delivering innovative payment solutions that align closely with client needs and drive significant business results, making me well-suited for this role.

I stay updated on the latest trends in B2B payments through continuous learning, including attending industry conferences, participating in webinars, and following influential publications in the payment space. Engaging with peers and thought leaders also provides valuable insights into emerging trends and technologies.

One successful project I led involved implementing a new API integration for a large client, which streamlined their payment processes. By closely collaborating with both the client and internal teams, we delivered a solution ahead of schedule that drastically reduced transaction times and improved client satisfaction.

Success in implementing new solutions is measured through various metrics, including client satisfaction scores, adoption rates, and the impact on the client's business operations. I also gather qualitative feedback to understand the client's perspective and identify areas for further improvement.

I ensure that my proposed solutions align with the client's business objectives by actively involving them in the solution design process. I conduct thorough discussions to uncover their goals and challenges, allowing me to tailor a solution that not only meets their current needs but also supports their long-term vision.