Senior Manager - Sales

As a Senior Manager - Sales at Visa, your core responsibilities include acquiring and managing strategic customers while meeting annual sales and revenue plans. You'll engage with C-level executives to ensure our VAS Issuing solutions create value at all levels. Additionally, you will lead workshops to identify client needs, manage complex negotiations, and account for sales forecasts, driven by the aim to deliver a top-notch customer experience.

To qualify for the Senior Manager - Sales role at Visa, you need at least 7 years of work experience and a Bachelor or Master’s degree. Extensive account and enterprise sales experience within the financial services or technology sectors is essential, particularly in selling SaaS and fintech solutions. Strong interpersonal skills, negotiation capabilities, and the ability to present effectively to multiple stakeholders are also crucial for success in this role.

Success as a Senior Manager - Sales at Visa requires outstanding influencing and negotiation skills, coupled with strong presentation abilities. You should be adept at leading complex negotiations and fostering long-term relationships with key customers. An entrepreneurial mindset, problem-solving aptitude, and a strong grasp of Visa’s technology offerings will also be critical in guiding customers to leverage our solutions effectively.

The Senior Manager - Sales position at Visa is a hybrid role, allowing you to split your time between remote work and the office. While there is flexibility, you are generally expected to be in the office 50% or more of the time, depending on business needs, fostering collaboration and connection with your team.

As a Senior Manager - Sales at Visa, your contributions will significantly influence revenue growth and customer satisfaction. By exploring new use-cases and expanding client relationships, you'll play an integral part in helping Visa deliver technology solutions that empower clients and enhance the overall payment ecosystem. Your efforts in driving successful negotiations can lead to lasting partnerships that benefit both Visa and its customers.

In identifying new clients, I would leverage market research and existing data to locate potential leads in the banking and financial sectors. Additionally, building relationships through networking and attending industry events while seeking referrals from existing clients can be effective methods to uncover new opportunities. Keeping abreast of industry trends will also allow me to align Visa’s solutions with emerging client needs.

Certainly! In a previous role, I faced a situation where a key client had differing priorities on pricing and service levels. To navigate this, I prepared thorough data that showcased our value proposition while remaining flexible in terms of payment options. I engaged with multiple stakeholders from the client’s side, focusing on building a collaborative environment. Ultimately, we reached a sustainable compromise that enhanced the client’s experience while meeting our revenue goals.

I prioritize my sales activities by employing a structured approach that includes setting clear, achievable goals and breaking them down into manageable tasks. I utilize CRM tools to track progress and monitor accounts regularly, allowing me to identify high-priority clients and direct my efforts accordingly. By maintaining flexibility and constantly reassessing priorities, I ensure I'm aligned with my quarterly and annual targets.

Building long-term relationships with clients starts with understanding their business deeply. I regularly check in with them to offer insights, share relevant industry updates, or simply see how their needs are evolving. By being a proactive resource and keeping communication open, I foster trust and reliability, which are crucial for sustaining successful partnerships.

I stay updated on fintech trends by subscribing to leading industry publications, and newsletters, and participating in webinars and conferences. Networking with industry professionals and engaging in discussions on platforms like LinkedIn also provides valuable insights. This knowledge enables me to remain competitive and serve my clients better by aligning our solutions with the latest developments.

When leading workshops with key customers, I encourage participation by creating a welcoming atmosphere where all voices are heard. I utilize structured agendas that focus on specific objectives while allowing for open discussions on client needs. Visual aids and interactive elements can drive engagement. My aim is to co-create solutions that align with both Visa’s offerings and the client’s business goals.

Handling rejection in sales is part of the process. I view setbacks as learning opportunities, analyzing what went wrong and seeking feedback from prospects when possible. Maintaining a positive attitude and reminding myself of past successes helps me stay motivated. I focus on refining my approach for future engagements, ensuring I continuously evolve and improve in my sales strategy.

To ensure a best-in-class customer experience, I focus on understanding each client's unique needs and tailoring our solutions accordingly. Consistent follow-ups, open communication, and providing value-added resources are all part of my approach. I also seek feedback regularly, which helps strengthen our relationship and reassures clients that we are here to support them at every step.

My motivation in sales comes from the challenge of problem-solving and the satisfaction of achieving results. Generating tangible impacts on my clients' businesses gives me a sense of purpose. Additionally, setting personal and team goals, and celebrating successes, keeps me driven, fosters a competitive spirit, and ultimately aligns with Visa’s mission to create value for clients.

Preparing for a meeting with a C-level executive involves thorough research into the company’s goals, challenges, and recent developments. I would prepare a thoughtful presentation that aligns our solutions with their business objectives, focusing on strategic value. Moreover, I ensure that I have data points to support our discussions and be ready for questions they may have. Building rapport during the meeting is also crucial for fostering long-term relationships.