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Senior Manager - Sales Development APJ (Future Opportunity)

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.


We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.


Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.


Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.


About the position:

*This position is not currently available but is expected to open by December. We encourage you to apply now to be considered for future opportunities.


Contentsquare is looking for a high-energy, driven Sales Development Manager with sound business acumen, strong technical aptitude and natural sales management instincts to help lead our Singapore based Sales Development Representatives. The Sales Development team is the first point of contact for our customers and responsible for securing intro meetings for our Account Executives. The SDR team members are creative, passionate, and self-driven team players.  You will play a key role as you lead/manage this highly visible and motivated team to achieve individual, team and organizational quotas. This role works closely with the sales and marketing teams to maximize pipeline creation and reports to the GM MidMarket, SVP Sales.



What you will do:
  • Hire, train, and manage team of Sales Development Representatives 
  • Collaborate with marketing and sales leadership on inbound/outbound pipeline development strategies and execution of ABM strategy through SDR team
  • Develop SDRs into sales-ready candidates for future Account Executive positions 
  • Motivate SDRs to exceed objectives through coaching, regular broadcast of results, and creative incentives 
  • Report on sales activity and forecast to senior sales management 
  • Identify and make recommendations for improvement in the areas of process, efficiency, and productivity


What you will need to succeed:
  • At least 2~3 years of experience being a SDR Team lead/ SDR Manager
  • 1-3 years at a Business-to-Business organization in an Inside Sales Development or Inside Sales role
  • At least 6 months of demonstrated experience acting as a player coach to a high-volume outbound sales team to achieve aggressive goals in an enterprise sales environment
  • Experience with account based marketing (ABM), and partnering with marketing to leverage ABM strategies--strongly preferred
  • Proven success as a sales professional with an ability to lead the SDR team by example
  • Passion for training, motivating and coaching in a fast-growth environment
  • Demonstrated success in meeting monthly/quarterly targets
  • Expert user of salesforce.com sales cloud for management of leads, contacts, opportunities. Ability to develop reports and dashboards in salesforce.com
  • Working knowledge of Salesloft or other sales engagement platform
  • Proficient with sales intelligence/prospect data solutions such as Discoverorg, Zoominfo and LinkedIn Sales Navigator
  • Ability to multitask, prioritize and manage time effectively
  • Able to manage remote teams across APJ




Why you should join Contentsquare:


▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.

▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.

▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.

▪️ Our clients, partners and investors love our industry-leading product.


To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:


▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.

▪️ Work flexibility: hybrid and remote work policies.

▪️ Generous paid time-off policy (every location is different).

▪️ Immediate eligibility for birthing and non-birthing parental leave.

▪️ Wellbeing allowance.

▪️ Home Office Allowance.

▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.

▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.

▪️ We offer many benefits in various countries -- ask your recruiter for more information.


We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant


Contentsquare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here


Your personal data will be securely stored in our hosting provider’s data center in Oregon (US West). We have implemented appropriate transfer mechanisms under applicable data protection laws.



Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.


Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country


We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.


Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here


Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

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What You Should Know About Senior Manager - Sales Development APJ (Future Opportunity), Contentsquare

At Contentsquare, we are excited to announce a future opportunity for a Senior Manager - Sales Development APJ based in Singapore. As a leading experience intelligence platform, we're transforming how businesses understand their customers' digital journeys. We believe that the right leadership is crucial to driving our success, and that’s where you come in! We’re looking for an energetic, driven Sales Development leader who has a knack for motivating teams and developing high-caliber sales reps. This role involves not just managing our talented team of Sales Development Representatives, but also collaborating with marketing and sales to develop cutting-edge strategies that drive pipeline creation. You’ll be on the front line, guiding your team to secure valuable introductions for our Account Executives while fostering a culture of creativity and passion. With a focus on coaching and development, you’ll help transform SDRs into sales-ready candidates, ensuring they excel in their pursuits. If you’re someone who thrives in a fast-paced environment and values inclusive teamwork and innovative solutions, this is an incredible opportunity to make a significant impact as we expand in the Asia Pacific region. We welcome you to be part of our journey—together, let's make digital experiences seamless for our customers!

Frequently Asked Questions (FAQs) for Senior Manager - Sales Development APJ (Future Opportunity) Role at Contentsquare
What are the responsibilities of the Senior Manager - Sales Development APJ at Contentsquare?

The Senior Manager - Sales Development APJ at Contentsquare is responsible for leading a dynamic team of Sales Development Representatives. You will hire and train team members, collaborate closely with sales and marketing leadership to create effective inbound and outbound strategies, and motivate your team to meet and exceed performance targets. Reporting to the GM MidMarket, SVP Sales, you'll also track team sales activity and provide insights for efficiency improvements.

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What qualifications do I need for the Senior Manager - Sales Development position at Contentsquare?

To succeed as a Senior Manager - Sales Development at Contentsquare, candidates should have 2-3 years of experience in a similar leadership role, preferably supporting a high-volume outbound sales team. Experience in business-to-business sales environments, particularly with account-based marketing strategies, will be essential. Additionally, strong coaching capabilities and proficiency in Salesforce and sales engagement platforms are crucial.

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How does Contentsquare ensure the success of its Sales Development team?

Contentsquare prioritizes the success of its Sales Development team through comprehensive training and coaching. The Senior Manager will be instrumental in developing SDRs into future Account Executives, empowering them with the skills and strategies needed to excel. Regular performance reviews and creative incentive programs further enhance motivation and productivity across the team.

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What can I expect from the company culture at Contentsquare?

The culture at Contentsquare is one of inclusivity, support, and innovation. We’re dedicated to building a workspace where every team member can learn, grow, and thrive. With a commitment to flexible work policies, career development opportunities, and regular team bonding activities, we spotlight our human-first approach and nurture a collaborative environment.

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What unique benefits does Contentsquare offer its employees?

Contentsquare offers a range of unique benefits designed to support employee well-being and professional growth. From generous paid time-off policies and parental leave to wellbeing allowances and home office support, we cater to our team’s diverse needs. Employees also have the opportunity to receive stock options, fostering a sense of ownership and impact.

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How does the Senior Manager - Sales Development role collaborate with other teams at Contentsquare?

As a Senior Manager - Sales Development at Contentsquare, collaboration is key. You will work closely with the marketing team to execute account-based marketing (ABM) strategies, enhancing lead generation efforts. Additionally, coordinating with other sales leaders ensures alignment on pipeline development and achieving shared targets.

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What is the significance of the Senior Manager - Sales Development role at Contentsquare?

The Senior Manager - Sales Development role at Contentsquare is crucial for driving business growth. As the first point of contact with customers, the SDR team’s efficiency can greatly influence our organization’s performance. A strong leader in this position will help shape the future success of the team and ensure that we meet our ambitious sales goals.

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Common Interview Questions for Senior Manager - Sales Development APJ (Future Opportunity)
What strategies would you implement to motivate your Sales Development team at Contentsquare?

To effectively motivate the Sales Development team at Contentsquare, I would implement a mix of individual and team incentives, celebrate successes regularly, and foster an environment of transparency and open communication. Creating tailored development plans for each SDR ensures they are engaged and feel valued.

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Can you describe an experience where you successfully led a sales team to exceed their targets?

In my previous role, I led a sales team through a challenging quarter by restructuring our approach to lead qualification and increasing training sessions on objection handling. By implementing these strategies, we surpassed our quotas by 30%, showcasing the impact of effective leadership and continuous development.

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How do you approach training and development for your team members?

I believe in a holistic approach to training and development, focusing on both skill enhancement and personal growth. Regular one-on-one coaching sessions, workshops on sales techniques, and opportunities for team members to shadow senior executives foster an environment of continuous learning.

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What role does data play in your management style for the Sales Development team?

Data is fundamental in my management style. I leverage CRM analytics to monitor key metrics like lead conversion rates and activity levels, allowing for data-driven decision-making. This insight helps to identify trends, adjust strategies, and provide targeted feedback to my team.

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How would you assess the performance of your Sales Development Representatives at Contentsquare?

I regularly assess SDR performance through a combination of quantitative metrics, such as lead-generated and conversion rates, along with qualitative feedback gathered during coaching sessions. This balanced approach allows me to provide comprehensive evaluations and actionable recommendations.

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What methods do you use to facilitate collaboration between sales and marketing teams?

Facilitating strong collaboration between sales and marketing teams involves regular alignment meetings, shared goals, and a collaborative database for leads. Implementing joint campaigns and feedback loops ensures both teams are aligned and working toward common objectives.

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How do you handle underperforming team members in a sales environment?

Addressing underperformance starts with open communication. I would have a one-on-one discussion to understand their challenges, set clear expectations for improvement, and develop a tailored action plan that includes additional training or support to help them reach their goals.

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What techniques do you use to create an inclusive and motivating team culture?

I foster an inclusive team culture by promoting diversity in hiring, encouraging open dialogue, and celebrating the unique contributions of each team member. Regular team-building activities and recognition of achievements also enhance motivation and camaraderie among the team.

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How do you adjust your leadership style when managing remote teams across APJ?

When managing remote teams, I adjust my leadership style to prioritize clear communication and regular check-ins. Utilizing collaborative tools to maintain engagement, I ensure that remote team members feel connected and informed about organizational goals and initiatives.

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What do you believe makes a successful Sales Development Representative?

A successful Sales Development Representative is driven, knowledgeable, and resilient. They possess excellent communication skills, a passion for learning, and the ability to adapt quickly to feedback and changes in the market. This combination allows them to build strong relationships and effectively generate leads.

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We make the digital world more human.

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BADGES
Badge Flexible CultureBadge Future MakerBadge InnovatorBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Dare to be Different
Diversity of Opinions
BENEFITS & PERKS
Dental Insurance
Vision Insurance
Performance Bonus
Paid Time-Off
Mental Health Resources
Employee Resource Groups
Social Gatherings
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 29, 2024

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