Senior Manager, Social Program Manager - job 14 of 20

As a Senior Manager, Social Program Manager at Visa, your primary responsibilities include developing social content strategies, coordinating project teams, ensuring the highest quality standards, and managing project timelines. You will oversee the execution of high-impact social campaigns while collaborating with various departments and external partners. Your expertise will also be crucial in maintaining brand guidelines and managing risks throughout the project lifecycle.

To qualify for the Senior Manager, Social Program Manager position at Visa, candidates should possess extensive experience in project management, especially within social content. A strong understanding of social media platforms and creative processes is essential, alongside proven skills in team coordination and communication. Familiarity with project management tools like Wrike or MS Project Manager will significantly enhance your candidacy.

In the role of Senior Manager, Social Program Manager at Visa, you will play a pivotal role in coordinating efforts among internal teams such as Strategy, Creative, and Production. By developing clear project plans and timelines, you facilitate collaboration and ensure all team members are aligned, fostering a productive environment that leads to the successful delivery of social campaigns.

Yes, the Senior Manager, Social Program Manager at Visa will involve risk management as a core responsibility. You will need to identify potential risks in projects early on and develop strategies to mitigate them effectively. This proactive approach ensures that projects are less likely to encounter setbacks, ultimately contributing to their success.

Ideal candidates for the Senior Manager, Social Program Manager role at Visa should have familiarity with project management tools such as Wrike, Asana, Notion, or Microsoft Project Manager. Proficiency in these tools will support your ability to track project progress, manage timelines, and facilitate effective communication among team members.

To prioritize tasks effectively, I assess project deadlines, team resources, and overall impact on our goals. By employing tools like Gantt charts or Kanban boards, I can visualize project progress and adjust priorities as needed, ensuring that critical tasks are addressed promptly.

One successful campaign involved launching a brand awareness initiative that leveraged influencer partnerships on Instagram. By setting clear objectives, coordinating between teams, and monitoring performance actively, we achieved a significant increase in engagement and brand visibility. I always focus on measurable results and insights gained for future projects.

Effective coordination and communication are vital. I utilize weekly status meetings, email updates, and project management tools to keep everyone informed. Establishing clear roles and responsibilities from the onset and encouraging open dialogue helps ensure everyone is aligned and engaged.

I evaluate project success through established KPIs such as engagement rates, reach, and conversions. Analyzing analytics and feedback allows me to assess what worked and what could be improved in future campaigns, fostering a culture of learning and growth.

When conflicts arise, I address them directly and calmly by facilitating open discussions. I believe in understanding different perspectives and seeking a collaborative solution. Implementing conflict resolution strategies can often resolve tension and lead to a more harmonious working environment.

I prioritize quality assurance by developing detailed review processes. This means not only checking for adherence to brand guidelines but also ensuring content resonates with the target audience. By involving relevant stakeholders in the review process, we can catch issues early on.

I stay updated by regularly engaging with industry blogs, participating in webinars, and networking with other professionals. Being an active member of relevant online communities and attending conferences helps me stay informed about current trends and emerging best practices in social media.

My approach to project planning begins with defining clear objectives and understanding stakeholder requirements. I then create comprehensive project plans that outline tasks, timelines, and responsibilities. Regular check-ins and adjustments help keep the project on track, ensuring flexibility without compromising quality.

To ensure continuous improvement, I regularly review project outcomes and gather feedback from team members. Implementing lessons learned and refining existing processes based on feedback helps optimize performance and enhances efficiency in future projects.

Managing tight deadlines requires excellent time management and prioritization skills. I break down tasks into manageable parts and set intermediate milestones. Clear communication with the team about pressures and expectations helps mobilize resources swiftly, contributing to meeting deadlines without sacrificing quality.