Sr. Manager, Strategy & Business Operations - job 14 of 21

Visa seeks candidates for the Sr. Manager, Strategy & Business Operations role with a strong background in business operations and strategy, operational experience, and the ability to work effectively across a matrix organization. Ideal qualifications include a blend of analytical, strategic thinking, and interpersonal skills, along with a deep understanding of the payments ecosystem. A proven track record of managing stakeholder relationships and facilitating high-impact projects will also be essential.

As the Sr. Manager, Strategy & Business Operations at Visa, you will be tasked with driving execution of key business priorities within the Global Data Office. Responsibilities include managing communications and collaborations between product and platform leads, coordinating critical deliverables such as Quarterly Business Reviews and OKRs, serving as a trusted advisor to leadership, monitoring operational metrics, and identifying opportunities for process improvement. Your role will ensure the successful alignment and support of Visa's data initiatives.

In this Sr. Manager role at Visa, you'll support the Global Data Office’s objectives by consolidating and planning business deliverables, ensuring the organization remains focused on important data priorities. You'll engage with various stakeholders, ensuring alignment with the company's strategic vision. By providing expert guidance on products and platforms, you'll facilitate the agency needed to drive innovation and operational efficiency at Visa.

Success as a Sr. Manager, Strategy & Business Operations at Visa requires a diverse skill set. Critical skills include strong analytical and strategic thinking, excellent communication, collaboration abilities, and leadership skills. Additionally, having operational expertise, a thorough understanding of data technologies, and the capacity to foster relationships and cultivate a culture of innovation will enhance your effectiveness in this dynamic role.

The Sr. Manager, Strategy & Business Operations position at Visa offers remarkable growth opportunities, especially in the expanding field of data and AI. By collaborating with key product and technology leaders, you'll gain exposure to strategic initiatives that can elevate your career. As you lead special projects and contribute to innovative practices, you'll position yourself as a vital player in shaping Visa’s data strategies, paving the way for future leadership opportunities.

In answering this question, highlight your relevant experience managing business operations, detailing specific projects you've led that demonstrate your ability to coordinate complex initiatives, similar to the needs of the Sr. Manager, Strategy & Business Operations role at Visa. Discuss outcomes achieved, stakeholder engagement, and tools or methodologies you employed to ensure success.

To effectively build relationships across business units at Visa, emphasize your proactive communication approach. Discuss how you would engage stakeholders at different levels, understand their needs, and ensure alignment with their priorities. Mention leveraging collaborative tools and regular check-ins to maintain open communication channels that foster teamwork and mutual support.

When discussing how you handle competing priorities, mention your prioritization process based on strategic objectives and urgency. Share examples of how you've successfully managed multiple projects at once by using project management tools, setting clear goals, and ensuring transparency with stakeholders, aligning to the operational focus of the Sr. Manager position at Visa.

Prepare a specific example where you identified an inefficiency and implemented a solution that led to measurable improvement. Discuss the process you went through to analyze the situation, the steps taken to streamline operations, and the positive impact it had on team productivity or cost savings, showcasing your ability to contribute to the Global Data Office's goals at Visa.

In responding to this question, articulate your understanding of key operational metrics such as productivity rates, project completion timelines, and stakeholder satisfaction. Explain how these metrics inform decision-making and continuous improvement, which are essential for the Sr. Manager role at Visa, ensuring that operational goals align with strategic objectives.

Emphasize the critical role data plays in informing decision-making and optimizing operations. Share how you have used data analytics for tracking performance, predicting trends, and guiding strategic priorities in your past experiences. Connect your insights to the mission of Visa, where leveraging data is central to achieving operational excellence and innovation.

Discuss your approach to fostering effective communication, such as regular meetings, status updates, and collaborative platforms. Highlight the importance of creating a culture of transparency and open dialogue, ensuring everyone on your team, as well as cross-departmental stakeholders, are aligned with common goals, which is key for the Sr. Manager role at Visa.

Provide your experience in preparing and conducting business review presentations. Discuss how you gather information, synthesize key insights, and tailor your presentations to different audiences, ensuring clarity and impactful storytelling that aligns with the strategic focus at Visa.

Highlight your strategies to cultivate a culture of innovation such as encouraging feedback, celebrating successes, and allowing team members to take calculated risks. Discuss your experience in implementing process improvements and how these align with Visa's commitment to data-driven innovation.

When answering this question, express your passion for data and its potential to drive business growth and societal impact. Discuss Visa's vision around data and AI, and how your personal values align with that vision, showcasing your enthusiasm for contributing to innovative data strategies.