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Staff Site Reliability Engineer - job 12 of 42

Visa Technology & Operations LLC, a Visa Inc. company, needs a Staff Site Reliability Engineer (multiple openings) in Austin, TX to:

  • Responsible for day-to-day support, security, maintenance and availability of event management tools, based upon business requirements, while adhering to tight operations, security, and procedural models.
  • Responsible for complex integrations, advanced maintenance, high availability, disaster recovery, use case development, customer support, training and documentation of our tools environments.
  • Function as the Event Management resource on key infrastructure projects and initiatives.
  • Operate in complex, highly secure, highly available, operations-centric datacenter environments and interact with other technology domain experts to build and maintain the System Management solutions in those datacenter environments.
  • Build complex technical designs and build documentation for tooling infrastructure.
  • Work with other Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Blocks that can be offered as services to our internal customers.
  • Participate in "On-call" support rotation.
  • Position reports to the Employer's Austin, Texas office and may allow for partial telecommuting.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Site Reliability Engineer, Visa

Visa Technology & Operations LLC, a subsidiary of Visa Inc., is on the lookout for talented individuals to step into the role of Staff Site Reliability Engineer in vibrant Austin, TX. This isn't just about keeping the lights on; you'll be at the heart of maintaining and enhancing our event management tools. Your work will involve securing our environments and ensuring their availability in line with business needs. A big part of your job will encompass tackling complex integrations and performing advanced maintenance to ensure high availability and disaster recovery. You'll also have the opportunity to develop use cases, provide customer support, and create detailed training and documentation for our tools. As a key player in significant infrastructure projects, you’ll collaborate with experts across various technology domains in our highly secure and operation-centric data centers. Your ability to craft complex technical designs and documentation for tooling infrastructure will be critical, and you’ll work closely with other engineering teams to establish Reference Architectures that turn into valuable services for our internal customers. Get ready to dive into the on-call support rotation as you take on this exciting and rewarding role, where your expertise will guide our team towards operational excellence in Austin's thriving tech scene.

Frequently Asked Questions (FAQs) for Staff Site Reliability Engineer Role at Visa
What are the main responsibilities of the Staff Site Reliability Engineer at Visa Technology & Operations LLC?

The Staff Site Reliability Engineer at Visa Technology & Operations LLC plays a vital role in overseeing complex integrations and maintaining high availability of event management tools. Your responsibilities include daily support and security, ensuring operational adherence, and engaging in disaster recovery processes. Additionally, you'd be developing use cases, providing customer support, and creating training and documentation—making this a dynamic and pivotal role within the company.

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What qualifications are required for the Staff Site Reliability Engineer position at Visa Technology & Operations LLC?

To thrive in the Staff Site Reliability Engineer role at Visa Technology & Operations LLC, candidates should have a strong background in systems engineering, operations, or a related field. Experience with event management tools, complex integrations, and documentation skills are essential. Familiarity with secure, highly available data center environments is crucial, as well as a collaborative mindset for engaging with other engineering disciplines.

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How does Visa Technology & Operations LLC ensure professional growth for their Staff Site Reliability Engineers?

Visa Technology & Operations LLC values the professional development of their Staff Site Reliability Engineers through structured training and mentorship programs. Engineers have opportunities to work on significant infrastructure projects and to collaborate with experts in different technology domains, fostering an environment that encourages continuous learning and growth in their careers.

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What is the on-call support rotation like for the Staff Site Reliability Engineer at Visa Technology & Operations LLC?

As a Staff Site Reliability Engineer at Visa Technology & Operations LLC, being part of the on-call support rotation means you will be responsible for addressing urgent issues that arise outside of regular business hours. This system ensures reliable operational continuity while providing you with critical experience in troubleshooting under pressure, enhancing your skills and contributing to the team's overall efficiency.

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What technologies should a Staff Site Reliability Engineer at Visa Technology & Operations LLC be familiar with?

A Staff Site Reliability Engineer at Visa Technology & Operations LLC should be well-versed in event management tools, infrastructure architecture, and disaster recovery methods. Familiarity with monitoring and automation tools, as well as programming languages relevant to systems design, will be beneficial in executing your responsibilities effectively and enhancing the operational capabilities of the team.

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Common Interview Questions for Staff Site Reliability Engineer
Can you explain your experience with event management tools and how it relates to the Staff Site Reliability Engineer position?

When discussing your experience with event management tools, focus on specific tools you've utilized and the context in which you used them. Highlight any integrations, challenges you faced, and how you ensured high availability and operational security, illustrating your suitability for the Staff Site Reliability Engineer position.

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How have you handled a disaster recovery situation in your previous roles?

To effectively answer this question, provide a detailed example of a disaster recovery situation you faced. Discuss the steps you took, how you collaborated with different stakeholders, and the outcomes of your actions. This shows your ability to respond to crises, which is key for a Staff Site Reliability Engineer.

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What strategies do you use to ensure high availability in complex systems?

Talk about specific strategies like redundancy, load balancing, and real-time monitoring that you have implemented in previous roles. Emphasize how these strategies contributed to improved uptime and reliability, as that’s crucial for a Staff Site Reliability Engineer at Visa Technology & Operations LLC.

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Describe a time when you had to troubleshoot a complex issue.

Choose an example where you employed systematic troubleshooting approaches. Explain how you identified the root cause, the tools and methods you utilized, and the final resolutions you implemented, demonstrating your technical acumen and problem-solving capabilities relevant to the Staff Site Reliability Engineer position.

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How do you keep up with the latest trends and technologies in site reliability engineering?

Mention specific resources, such as blogs, forums, or groups, where you engage with the SRE community. Highlight any continued education efforts and experiences, showcasing your commitment to staying ahead in the rapidly changing field of site reliability engineering, essential for your role at Visa Technology & Operations LLC.

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In your opinion, what are the most important qualities of a successful SRE?

Discuss qualities such as problem-solving skills, attention to detail, collaboration, and adaptability. Providing examples of how you embody these qualities will illustrate your fit for the Staff Site Reliability Engineer position at Visa Technology & Operations LLC.

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How do you prioritize tasks under pressure, particularly in an on-call situation?

Speak about your methods for assessing urgency and impact when prioritizing tasks. Providing concrete examples will demonstrate your ability to handle pressure effectively, which is part of the on-call responsibilities of the Staff Site Reliability Engineer role.

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What is your approach to creating documentation for tools and processes?

Highlight your method for creating user-friendly documentation that balances technical detail with accessibility for various audiences. Emphasize past experiences where good documentation improved team efficiency and collaboration, which is vital in the role of a Staff Site Reliability Engineer.

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Can you describe your experience in collaborating with other engineering teams?

Share specific instances where you worked with different engineering teams, focusing on projects and outcomes. Demonstrating your collaborative skills will tie back to the importance of teamwork in the Staff Site Reliability Engineer role at Visa Technology & Operations LLC.

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What are your thoughts on infrastructure as code, and how have you implemented it?

Discuss your understanding of infrastructure as code and give examples of how you've implemented it in past roles. This discussion showcases your technical expertise and aligns with the innovative practices Visa Technology & Operations LLC seeks in a Staff Site Reliability Engineer.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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