VMS Shared Services - Portfolio Optimization (Card portfolio and Lifecycle Management)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects with tangible financial results.

VCA Managed Services (VMS) is a critical component of our VCA strategy, providing our clients with the execution muscle they require to enhance performance and increase profitability. VMS brings the ‘best of Visa’ to the clients, playing the role of orchestration layer between client teams and Visa subject matter experts (SMEs).  As clients confront increased challenges in their operating environment whilst also facing capacity constraints and capability gaps, VMS helps to drive implementation or delivery of their strategic initiatives, facilitating significant and tangible value creation.

What a VMS Senior Manager – Regional Portfolio Optimization, VCA does at Visa:

Reporting to the Visa Managed Services Hub team, the Senior Manager will provide comprehensive support for regional projects, assisting clients in maximizing value from their Visa product portfolios. The role involves assimilating best practices for card portfolio optimization across various markets and supporting sales pitches for key and regional clients through stakeholder and market engagement. Responsibilities include developing holistic solutions using advisory, data solutions, and implementation, structuring project setups with optimal governance for multi-market delivery and enhancing efficiency by building a scalable partner and vendor management network for the region. This will facilitate the scaling of VMS services and the development of go-to-market plans in collaboration with subject matter experts across the organization. Success in this role requires excellence in project management, stakeholder management, and fostering cross-functional collaboration.

Key Responsibilities include:

• Define project scope, understand client objectives, and frame problems or opportunities.

• Prepare client proposals and project plans, outlining dependencies, roles, responsibilities, scope, and deliverables across markets.

• Enhance sales effectiveness by consistently capturing engagement results and impacts, and developing sales toolkits.

• Enable project delivery by expertly managing teams within complex project structures, with support from internal resources and external vendors.

• Partner with peers in other functional areas (e.g., Product, Marketing, Risk, Innovation) to execute projects leveraging Visa’s extensive resources.

• Continuously build knowledge, surface new insights, and produce thought leadership pieces contributing to practice development.

• Develop shared services and offshore models to improve efficiency, enhance margins, and reduce time to market.

• Standardize end-to-end delivery processes to create a consistent approach and optimize overheads.

Why this is important to Visa

VCA Managed Service (VMS) is scaling rapidly across the AP region providing clients a full cycle solution for the implementation of enterprise programs and portfolio strategies.  Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.  Managed Services engagements cover a wide variety of client strategic imperatives, from driving profitable lifecycle programs, to implementation of new capabilities or Visa products, to building new digital customer journeys.  VMS not only drives significant partnership value and strengthens Visa’s relationships with our clients, but it also enables rapid implementation of key priorities, which drive incremental revenue back to both the client as well as Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you will need:
• Master’s degree preferably with 8-10 years of relevant experience in the financial services industry, payments, consulting, or a related field.
• Expertise in card portfolio management, product management, or lifecycle management.
• Excellent communication, storytelling, and presentation skills.
• Experience managing complex projects within matrixed organizations.
• Experience in the product marketing lifecycle, including customer profile analysis, initiative development, campaign planning, execution, and post-campaign measurement.
• Implementation experience with products or programs within financial services.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.