Telesales Agent

As a Telesales Agent at Viva.com, your core responsibilities include generating new business leads, managing the sales cycle from initial contact to closing, organizing your own appointments, and fostering robust client relationships. You will be empowered to create your business pipeline and identify opportunities in several industries or focus deeply on a few, all while promoting our innovative digital payment solutions.

To qualify as a Telesales Agent with Viva.com, you should possess a strong background in sales or telemarketing, showcasing adeptness in both cold calling and client relationship management. Exceptional networking skills, the ability to work independently or as part of a team, and a focus on achieving sales targets are essential. Familiarity with various industries such as retail, hospitality, and B2B will also provide a significant advantage.

The Telesales Agent role at Viva.com presents numerous avenues for career growth, offering ongoing support and training to enhance your sales abilities. With a clear focus on performance, you will have opportunities to explore leadership roles or branch out into other departments, all while gaining deep insight into the rapidly evolving FinTech sector.

At Viva.com, the working environment for a Telesales Agent is dynamic and innovative, fostering an atmosphere that encourages creativity and proactive engagement. You'll collaborate with a talented team while also enjoying the independence to drive your sales strategy, supported by advanced technology and tools to maximize your impact.

Viva.com values its Telesales Agents and offers a comprehensive benefits package, including an attractive salary with a bonus scheme, meal and eco vouchers, health insurance, and 24/7 access to an Employee Assistance Program. Additionally, you can take advantage of gym facilities to maintain a healthy work-life balance.

In answering this question, focus on specific roles you've held in telesales or telemarketing, outlining your key responsibilities and successes. Highlight metrics such as sales targets met, lead conversions, and strategies employed to engage prospects effectively.

Share a mix of techniques you've utilized, such as networking through social media, utilizing LinkedIn for prospect research, and implementing cold calling strategies. Emphasize the importance of personalizing interactions to resonate with potential clients.

Discuss your approach to handling rejection by maintaining a positive mindset and seeing it as a learning opportunity. Share strategies that allow you to stay motivated, such as focusing on the next potential lead or reviewing feedback to improve your pitch.

Highlight the significance of trust, transparency, and consistent communication in nurturing client relationships. Discuss your understanding of the importance of establishing rapport and being attentive to client needs.

Explain your method for tracking sales performance, which might include using CRM software or spreadsheets to monitor leads, conversions, and customer feedback. Discuss how this tracking informs adjustments in your approach to achieve goals.

Detail your familiarity with digital payment technologies, specifically those offered by Viva.com. This could include mentioning your experience with various payment methods, processing systems, and any relevant insights you’ve gained from the industry.

Provide a specific example of a challenging situation, outlining the context, your actions, and the outcome. This demonstrates your problem-solving abilities and resilience in overcoming obstacles within a sales context.

Discuss your organizational strategies for managing multiple tasks, such as setting daily goals, using to-do lists, and focusing on high-impact activities first. Emphasize the importance of maintaining flexibility in a dynamic environment.

Share your personal motivators, which could include a passion for helping businesses succeed, the thrill of achieving targets, or the potential for financial rewards through commissions. Relate your motivations back to the values of Viva.com.

Convey your excitement about the innovative nature of Viva.com, its mission to reshape the payment industry, and your eagerness to contribute to a dynamic team. Express how the role aligns with your career ambitions and values.