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Program Manager

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Description

The Opportunity: Program Manager

Job Type: Full-time

Pay: $60,000/year

Who We Are || VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.

As the Program Manager, you’ll have a dynamic and critical role in our community-based residence supporting the well-being and recovery of adult clients in our programs. Our programs help people recover and achieve wellness through a client-centered, trauma-informed harm reduction framework. As part of the treatment team, the Program Manager will manage a team of committed Recovery Support Specialists as you work together to make a difference in the lives of our clients through the use of clinical/treatment best practices.

The Program Manager role is about making a difference in the lives of the people we serve. As Program Manager, you’ll bring the following qualifications:

Bachelor’s Degree with at least two years of substance abuse disorder experience, or equivalent.
Experience in a wide variety or treatment modalities (Harm reduction, Medication Assisted Treatment, co-occurring modalities, Trauma Informed Care, etc.) also required.
Computer proficiency in electronic health records and MS Word and Outlook.

Program Manager Key Responsibilities:

Supervise, guide and oversee Recovery Support Specialists employees and ensure all shifts are covered through thoughtful management of employee schedules.
Ensure a professional and hospitable program atmosphere to encourage client participation in treatment.
Work with Program Director and Clinical Supervisor to manage the intake process toward a full census and that clients are appropriate for the program level of care.
Provide support and participate in therapeutic milieu, including groups as needed.
Oversee core administrative functions of the program including collecting revenue, recording monthly costs, and ordering program supplies and food shopping.
Maintain a safe work environment for clients and staff. Conduct documented fire drills, incident reports and any escalate any issues or concerns to the Program Director and/or Clinical Supervisor.
Record, maintain and submit accurate daily/monthly program census.
Work with Clinical Supervisor to identify needed areas of training for staff.
Review program EHR documentation and provide support and training where needed. Complete required clinical documentation and audits of client files.
Perform other duties as requested or required.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges

For full-time employees, which includes our Program Manager, our comprehensive and generous benefits package includes:

Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer
Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
403(b) retirement plan with employer match
24/7 nurse hotline for urgent health questions
Employee assistance program to provide help with family concerns, stress management, legal issues, and more
Employer-paid long-term disability and life insurance
Pet insurance
Tuition remission programs
Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
14 paid holidays, higher than industry average
Fitness/wellness reimbursement to cover expenses such as gym membership
Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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$60000 / YEARLY (est.)

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$60000K

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What You Should Know About Program Manager, Volunteers of America

At VOAMASS, we’re excited to invite a passionate Program Manager to join our dedicated team in Boston, Massachusetts. This is more than just a job; it’s an opportunity to facilitate real change in the lives of adult clients who need our support the most. In this full-time role, you will lead a team of committed Recovery Support Specialists, ensuring they have the guidance and resources to provide exceptional care while working within a client-centered, trauma-informed harm reduction framework. You’ll manage various administrative and operational duties, ensuring our community-based residence runs smoothly and effectively, which directly supports our clients’ recovery journeys. Your experience with substance abuse disorder treatment and various therapeutic modalities will enable you to foster a professional and welcoming environment where clients feel empowered to participate in their treatment. With a salary of $60,000 per year, VOAMASS not only offers a competitive pay package but also a comprehensive benefits program that promotes well-being and work-life balance. Here, you’ll have the chance to make a significant impact while enjoying robust support in your professional development. If you’re ready to make a difference and grow in an inspiring environment, we’d love to hear from you. Join us at VOAMASS and contribute to our mission of providing vital services to those in need within our community.

Frequently Asked Questions (FAQs) for Program Manager Role at Volunteers of America

What are the main responsibilities of the Program Manager at VOAMASS?

The Program Manager at VOAMASS will oversee and guide Recovery Support Specialists, ensuring that shifts are covered to maintain continuous support for clients. Managing the intake process, providing therapeutic support, overseeing core administrative functions, and maintaining a safe environment are key responsibilities. This role truly emphasizes a client-centered approach while collaborating with both clinical and program staff to achieve the best outcomes for those we serve.