Wellness Ambassador

Overview

VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. VPNE, has been collaborating with the world’s finest hospitals to solve their people and logistics challenges since 1990. We promote growth from within and instill our company's family values in an ever-expanding business. Our teammates are energetic, friendly, and proactive in helping VPNE build its brand – all while working at the world’s most prestigious healthcare institutions. Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of teammates who are spirited, driven, and diverse? If so, you belong at VPNE. We are a recognized leader in healthcare, looking for people like you to help deliver world-class care and help our clients’ hospitals perform at the highest levels. Apply today to jump-start your future!

Responsibilities

• Actively greets patients, family/visitors, and staff in a polite, professional, friendly and welcoming manner.
• Screen staff, patients and visitors as indicated by Hospital procedure and provide information and direction as appropriate.  This may include asking a series of screening questions, providing technological support, utilizing application screening tools, etc.
• Communicate and enforce entrance policies which may include universal masking and visitor restrictions.  
• Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding.  This includes, but is not limited to, providing information regarding hospital services and office locations, as well as clear and understandable directions.
• Ensures hospital lobbies and public areas are clean, safe and uncluttered in accordance with all infection control standards.
• Responds to requests from patients requiring escort or assistance.
• Provides accurate, service-oriented responses to a wide variety of inquiries while protecting patient confidentiality in accordance with HIPAA policies and guidelines. 
• Works in collaboration with other departments to ensure patients, family/visitors, and staff receive accurate, timely and service-oriented assistance. 
• Adheres to Departmental policies and procedures, including but not limited to:
  • Attendance and punctuality, including the use of time keeping software before beginning work and at the end of day
  • Dress Code and/or uniform requirements
  • May have to work other shifts as necessary including holiday rotations
• Performs other duties as assigned within the scope of the Hospital Ambassador role.

Qualifications

Years of Experience: Customer service experience preferred

Language Skills: Proficient in English both verbally and written

Education Requirements: High School Diploma/GED

Requirements: 

• Provide exceptional service to patients and colleagues.
• Proficient in English both verbally and written.
• Able to bend and assist patients with getting in and out of wheelchairs following Lahey Mobile Transfer policies.
• Able to retrieve, sanitize and manage wheelchair inventory. 
• Able to lift, push and pull 50 lbs. 
• Able to walk around the hospital to assist patients to appointments
• Able to stand for several hours at a time when needed in order to assist patients. 
• Able to use the parking point of sale system  (kiosk) to assist patients with parking tickets.  
• Able to perform other duties as assigned within the scope of the Ambassador Role. 
• Maintain all uniform and high appearance standards expected of all VPNE colleagues.

• Vaccination required for employment

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with company match
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance