Internship - Supplier support (m/f/x)

As an Internship - Supplier Support at Wayfair, you will be responsible for acting as the primary contact for suppliers, assisting them in resolving day-to-day issues, and educating them on the use of Wayfair's tools. Your role will also involve developing training materials, identifying inefficiencies in processes, and collaborating with the tech team to enhance supplier-facing platforms.

To qualify for the Internship - Supplier Support position at Wayfair, candidates should have a business degree or a related academic background, strong communication skills in English (C1) and German (B2), and show a willingness to learn independently. Experience in project management or supplier relationship management is beneficial as well.

The hybrid work model for the Internship - Supplier Support at Wayfair in Berlin requires interns to work in the office from Monday to Thursday, while Fridays are designated as remote workdays. This setup allows you to have hands-on collaboration in the office whilst enjoying the flexibility of working from home on Fridays.

Successful candidates for the Internship - Supplier Support at Wayfair should possess strong problem-solving skills, the ability to articulate and communicate effectively, and should be adept at managing multiple tasks in a fast-paced environment. A growth mindset and enthusiasm for professional development will also serve you well in this role.

A typical workday for an intern at the Global Partner Desk at Wayfair consists of interacting with suppliers to assist them with inquiries, attending team meetings to discuss ongoing projects, and engaging in collaborative sessions with the tech team. Moreover, you will focus on testing new ideas, implementing improvements, and continuously learning about E-commerce strategies.

When answering this question, highlight specific instances where you have successfully collaborated with suppliers or managed vendor relationships. Emphasize your communication skills and illustrate how you resolved challenges by being proactive.

Discuss your organizational skills and methods for prioritizing tasks, such as using to-do lists or project management tools. Emphasize your ability to remain calm under pressure while meeting deadlines and maintaining a high standard of work.

When addressing this question, you should articulate your understanding of the supplier journey. Provide examples of how you would solicit feedback, analyze supplier performance, and propose innovative solutions tailored to enhance their experience with Wayfair's tools and services.

Frame your answer to showcase your openness to feedback. Mention that you view constructive criticism as an opportunity for professional growth and give an example of how you have applied feedback to improve your skills or performance in previous roles.

Express your passion for E-commerce and your interest in helping supplier partners succeed. Share personal anecdotes that demonstrate your motivation and relate them back to Wayfair’s mission of providing the best experience for suppliers.

Here, provide a specific example of a process you identified as inefficient and detail the steps you took to enhance it. Discuss the positive outcomes of your changes and your ability to analyze and implement solutions.

Discuss empathetic communication and problem-solving strategies. Explain the importance of active listening and suggest ways to provide reassurance while working collaboratively to resolve the supplier's issues with the tools.

Be prepared to mention any relevant project management tools such as Trello, Asana, or Slack that you are familiar with. Highlight your adaptability and willingness to learn new tools that wayfair may utilize.

Explain your approach to maintaining clear and timely communication by using professional emails, meeting agendas, and follow-ups. Stress the importance of building rapport with stakeholders to foster long-term relationships.

Articulate your aspirations for personal and professional growth. Share specific skills or areas of knowledge you wish to deepen and relate them to your future career within E-commerce and supplier support.