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Manager, Operations - Visual Design Manager

Position Summary...What you'll do...The team you'll get to join:On the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.Where you'll help:As a Visual Designer on the Driver Experience Creative Content team, you'll have the opportunity to create captivating and professionally branded presentations allowing leadership to effectively present organizational updates at an executive level. You will also create and manage asset libraries for reusable, systematic presentation design.Additionally, you will work closely with designers, copywriters, product managers, and other cross-functional partners to design highly visual and engaging email campaigns, newsletters, and website content supporting communication efforts for the Spark Driver app.Minimum Experience & Skills:• 5+ years as a designer (either working for in-house creative teams or agencies)• 2+ years leveraging project and content management methodologies and tools• Have a design portfolio with examples of brand, web design, and illustration work showing projects you've worked on.• Be able to tell a story and leverage design principles to engage audiences and convey information clearly.• Can thrive in a world of ambiguity and adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry.• Experience working on a variety of presentations and brand projects that exemplify expertise in designing brand systems, presentations, illustrations, emails, newsletters, and other content.• Outstanding craft with typography and content hierarchy.• Are a self-motivated problem-solver with a strong track record of delivering work independently and influencing other designers, adept at managing multiple projects, detail-oriented, strategic thinker, and are experienced in cross-functional collaboration from kickoff to delivery.• Are fluent in Microsoft Office (specifically PowerPoint and Word), Figma, and Adobe Creative Suite (specifically InDesign, Photoshop and Illustrator).You will blow us away if you also:• Have previously developed presentations for an executive audience.• Have experience designing and building emails leveraging Braze.• Familiarity with email template framework and responsive design techniques.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $70,000.00-$130,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - CertificationPrimary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America
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What You Should Know About Manager, Operations - Visual Design Manager, Walmart

As the Operations Manager - Visual Design Manager at Walmart in Rogers, AR, you'll join our dynamic Driver Experience team, dedicated to enhancing the gig-driver experience through innovative design strategies. Here, we prioritize trust and transparency, aiming to reduce contact rates while improving the overall driver journey. Your role will involve collaborating with talented designers, copywriters, and product managers to create compelling presentations and visually striking communication materials. You’ll manage asset libraries for seamless presentation designs, ensuring our leadership can confidently share organizational updates. With a strong emphasis on visual storytelling, you'll bring our initiatives to life through eye-catching email campaigns, newsletters, and website content for the Spark Driver app. If you're ready to tackle ambiguity and thrive in a fast-paced environment, your design skills will play a key role in our success. Plus, at Walmart, you can expect competitive pay, performance-based bonuses, and a comprehensive benefits package that includes medical, vision, and dental coverage, educational perks, and generous PTO. Join us to empower gig drivers and redefine their experience with our platform!

Frequently Asked Questions (FAQs) for Manager, Operations - Visual Design Manager Role at Walmart
What responsibilities does the Operations Manager - Visual Design Manager at Walmart have?

The Operations Manager - Visual Design Manager at Walmart is responsible for leading design initiatives within the Driver Experience team. This includes creating stunning presentations for executive updates, managing design asset libraries, and collaborating with cross-functional teams to develop engaging email campaigns and website content. The role emphasizes reducing contact rates and enhancing the driver journey, enabling a better experience for gig drivers.

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What qualifications do I need to apply for the Operations Manager - Visual Design Manager position at Walmart?

To apply for the Operations Manager - Visual Design Manager position at Walmart, you should have a Bachelor's degree in a relevant field such as Business Administration, Engineering, or Operations. Additionally, 2 years of experience in operations, project management, or a similar area is required, or 4 years of related experience. A design portfolio showcasing your work is essential for this creative role.

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What skills are essential for the Operations Manager - Visual Design Manager at Walmart?

Essential skills for the Operations Manager - Visual Design Manager at Walmart include proficiency in design software like Figma and Adobe Creative Suite, strong typography and content hierarchy skills, and experience with project management tools. The candidate should also excel in cross-functional collaboration, effective communication, and thrive in a fast-paced, adaptable environment.

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How can the Operations Manager - Visual Design Manager at Walmart impact the driver experience?

The Operations Manager - Visual Design Manager at Walmart has a direct impact on the driver experience by creating visual content that enhances communication and engagement. By designing effective presentations and marketing materials, this role helps improve transparency and trust among gig drivers, ultimately leading to higher retention and satisfaction rates.

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What benefits does Walmart offer to the Operations Manager - Visual Design Manager?

Walmart offers a competitive salary, performance-based bonuses, and a robust benefits package for the Operations Manager - Visual Design Manager. This includes medical, vision, and dental coverage, 401(k) plans, paid time off for various needs, and unique opportunities for professional development through their Live Better U program to further your education.

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Common Interview Questions for Manager, Operations - Visual Design Manager
Can you describe your design process when creating a presentation for executives?

When preparing a presentation for executives, I focus on understanding the key messages and objectives first. I then outline the structure, ensuring clarity and visual impact. I prioritize effective use of typography and imagery to engage the audience, and I utilize feedback loops with stakeholders to refine the presentation before finalizing.

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How would you handle tight deadlines when managing multiple design projects?

Handling tight deadlines requires strong organizational skills. I would prioritize projects based on urgency and importance, use project management tools to track progress, and communicate proactively with team members to ensure everyone is aligned. If necessary, I would not hesitate to delegate tasks to meet deadlines.

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What techniques do you use to ensure your designs align with brand guidelines?

To ensure my designs align with brand guidelines, I always reference the brand style guide during the design process. I keep myself updated with any changes and feedback regarding brand evolution and collaborate closely with other team members to maintain consistency across all platforms. Regular reviews also help to adhere to guidelines effectively.

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Can you provide an example of a successful project that involved cross-functional collaboration?

In my previous role, I collaborated on a project where we redesigned the onboarding materials for new drivers. I worked with product managers, copywriters, and other designers to ensure the content was not only visually appealing but also informative. This collaboration led to a significant improvement in user feedback and an increase in retention rates.

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How do you stay current with design trends and technologies?

Staying current with design trends is essential. I regularly follow design blogs, attend webinars, and participate in online courses. I also engage with design communities through social media and forums. This continuous learning ensures my work remains fresh and relevant, which is crucial in the fast-paced field of design.

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What role does user feedback play in your design process?

User feedback is invaluable in my design process. I incorporate feedback mechanisms throughout the project, from initial concepts to final designs. This ensures that the designs meet user needs and expectations, allowing me to make informed adjustments for better usability and engagement.

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How do you prioritize your tasks when working on several different projects?

I prioritize tasks using a combination of urgency and impact assessment. I use project management tools to visualize deadlines and workflows, allowing me to allocate time efficiently. This helps me ensure critical projects receive the attention they need while maintaining progress on other initiatives.

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Describe a challenge you faced in a design project and how you overcame it.

In one project, I faced a challenge when stakeholders had differing opinions on design direction. I organized a meeting to facilitate discussion and highlight the data supporting specific design choices. By addressing concerns and finding common ground, I was able to unify the team and move forward with a cohesive design vision.

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What tools and software do you use for design and project management?

I primarily use Adobe Creative Suite for design work and Figma for collaboration. For project management, I rely on tools like Trello or Asana to keep tasks organized and to track progress. Additionally, I use Microsoft Office, especially PowerPoint and Word, for presentations and documentation.

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How do you adapt your designs for different platforms and audiences?

Adapting designs for different platforms requires understanding the unique requirements and user behaviors on each platform. I consider factors such as resolution, layout, and functionality. Researching the target audience informs design choices, ensuring that the final output resonates effectively across various mediums.

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Full-time, on-site
DATE POSTED
December 10, 2024

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