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Manager, Operations - Visual Design Manager - job 1 of 7

Position Summary...What you'll do...The team you'll get to join:On the Driver Experience team, we're focused on creating an intuitive gig-driver experience that just works. One that is built through the lens of agent success which fosters trust and transparency, nurtures driver retention, and enables a differentiated support experience - empowering us to become a low-cost delivery partner and platform of choice for gig-drivers everywhere.The Driver experience team views optimizable contact rate as a defect and is focused on reduction of contact rate as our primary OKR. We do so by holistically analyzing the experience across every phase of the driver journey and collaborating with product and engineering to enhance existing platform experiences, reduce high-friction pain points, and eliminating working as designed defects.In a lot of ways, we function like a startup, meaning you'll leverage cross functional leadership, a collaborative mindset (understanding the impact your suggestions have on other teams' goals and OKRs), and a full range of product thinking and customer experience/operational strategist skills across all organizations.Where you'll help:As a Visual Designer on the Driver Experience Creative Content team, you'll have the opportunity to create captivating and professionally branded presentations allowing leadership to effectively present organizational updates at an executive level. You will also create and manage asset libraries for reusable, systematic presentation design.Additionally, you will work closely with designers, copywriters, product managers, and other cross-functional partners to design highly visual and engaging email campaigns, newsletters, and website content supporting communication efforts for the Spark Driver app.Minimum Experience & Skills:• 5+ years as a designer (either working for in-house creative teams or agencies)• 2+ years leveraging project and content management methodologies and tools• Have a design portfolio with examples of brand, web design, and illustration work showing projects you've worked on.• Be able to tell a story and leverage design principles to engage audiences and convey information clearly.• Can thrive in a world of ambiguity and adapt to changing circumstances and shifting priorities is crucial, given the past paced nature of our work and industry.• Experience working on a variety of presentations and brand projects that exemplify expertise in designing brand systems, presentations, illustrations, emails, newsletters, and other content.• Outstanding craft with typography and content hierarchy.• Are a self-motivated problem-solver with a strong track record of delivering work independently and influencing other designers, adept at managing multiple projects, detail-oriented, strategic thinker, and are experienced in cross-functional collaboration from kickoff to delivery.• Are fluent in Microsoft Office (specifically PowerPoint and Word), Figma, and Adobe Creative Suite (specifically InDesign, Photoshop and Illustrator).You will blow us away if you also:• Have previously developed presentations for an executive audience.• Have experience designing and building emails leveraging Braze.• Familiarity with email template framework and responsive design techniques.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $70,000.00-$130,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - CertificationPrimary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America
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What You Should Know About Manager, Operations - Visual Design Manager, Walmart

Join us as a Manager of Operations - Visual Design Manager at Walmart in beautiful Cave Springs, AR! Here at Walmart, we’re dedicated to revolutionizing the gig-driver experience by making it intuitive and seamless. You’ll be a key player on our Driver Experience team, diving deep into all aspects of the gig-driver journey while collaborating with a talented group of designers, copywriters, and product managers. Think of it as being part of a startup within a major corporation! Your role will mainly center around crafting stunning and engaging presentations for leadership, enhancing communications around our Spark Driver app, and helping to establish a visual identity that resonates. We are looking for someone with 5+ years of design experience and a killer portfolio to showcase your skills in branding and web design. You should be a pro with Microsoft Office, Figma, and the Adobe Creative Suite. If you thrive in fast-paced environments and can adapt quickly while managing multiple projects, we want to hear from you. The position offers a competitive salary range between $70,000.00 and $130,000.00 and comes with a rich benefits package, including health coverage, 401(k), and generous paid time off. Join us to empower gig-drivers as we continue to innovate and enhance their experiences!

Frequently Asked Questions (FAQs) for Manager, Operations - Visual Design Manager Role at Walmart
What are the key responsibilities of the Manager, Operations - Visual Design Manager at Walmart?

As the Manager, Operations - Visual Design Manager at Walmart, you'll create visually striking presentations for leadership, manage asset libraries for presentation designs, and collaborate with cross-functional teams to improve communication strategies through engaging email campaigns and newsletters. Additionally, you'll focus on reducing the contact rate within the driver experience, ensuring that drivers receive a top-notch, seamless experience.

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What qualifications are required for the Manager, Operations - Visual Design Manager role at Walmart?

To qualify for the Manager, Operations - Visual Design Manager position at Walmart, candidates should have a Bachelor’s degree in Business Administration, Engineering, Operations, or a related field. It is essential to have at least two years of experience in operations or project management, or four years of equivalent experience. A strong portfolio showcasing experience in design, branding, and presentation is also crucial.

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What skills are essential for a Manager, Operations - Visual Design Manager at Walmart?

Key skills for the Manager, Operations - Visual Design Manager role at Walmart include expertise in Microsoft Office (especially PowerPoint), Figma, and the Adobe Creative Suite (InDesign, Photoshop, Illustrator). Additionally, being detail-oriented, a strategic thinker, and having strong project management capabilities are vital. Understanding design principles and storytelling through visuals will help engage audiences effectively.

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How does Walmart support the professional development of the Manager, Operations - Visual Design Manager?

Walmart offers a robust education benefit program called Live Better U, which covers tuition, books, and fees for courses ranging from high school completion to bachelor’s degrees. As a Manager, Operations - Visual Design Manager, you’ll also have opportunities to collaborate with experienced professionals, further enhancing your skills in a fast-paced environment.

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What is the salary range for the Manager, Operations - Visual Design Manager position at Walmart?

The salary range for the Manager, Operations - Visual Design Manager at Walmart is between $70,000.00 and $130,000.00, depending on experience and qualifications. Additionally, you can earn performance-based bonuses and stock options, making this position not only rewarding in terms of career growth but also financially beneficial.

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Common Interview Questions for Manager, Operations - Visual Design Manager
Can you describe your design process when creating presentations for executive leadership?

In responding to this question, share your step-by-step approach, emphasizing research, understanding the target audience, and the importance of storytelling. Explain how you incorporate feedback from stakeholders to refine your presentations and ensure that they are visually engaging and aligned with organizational goals.

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How do you approach collaboration with cross-functional teams?

Discuss the importance of open communication and understanding the objectives of other teams. Share an example of how your collaborative approach helped resolve challenges or enhanced a project outcome. Mention specific tools or methodologies you use to stay organized.

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What strategies do you employ to manage multiple design projects simultaneously?

Explain your prioritization methods, such as using project management tools or frameworks. Discuss how you keep track of deadlines and communicate with stakeholders to ensure clarity on project scopes and expectations, especially in a fast-paced work environment.

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Can you provide an example of a design challenge you faced and how you overcame it?

Use the STAR method (Situation, Task, Action, Result) to detail a specific challenge. Focus on the actions you took to analyze, strategize, and collaborate to find a solution, emphasizing the successful outcome that your design led to.

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What role does audience feedback play in your design process?

Emphasize the value of audience feedback in shaping design decisions. Share how you collect feedback, the methods you use to analyze it, and how you implement changes based on insights gained to enhance user engagement and effectiveness.

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How do you keep yourself updated with the latest design trends and tools?

Discuss your regular practices for staying informed, such as following industry blogs, participating in design webinars, or engaging in online courses. Mention any mailing lists, forums, or communities you are part of that keep you connected with evolving tools and design techniques.

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What impact do you think effective visual design has on user experience?

Share your perspective on how visual design can enhance user experience by simplifying complex information, engaging the audience emotionally, and improving retention of the message. Provide statistical data or case studies if possible to reinforce your points.

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Describe your experience with email marketing campaigns.

Discuss the types of email campaigns you've designed, the tools you've used (like Braze), and how you've measured success through KPIs. Highlight your understanding of responsive design techniques and how they shape user engagement.

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How do you balance creativity and practicality in your designs?

Talk about the importance of adhering to brand guidelines while fostering creativity. Share examples of how you’ve managed to push creative boundaries while ensuring practical implementation within project constraints.

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What do you think makes a successful visual design team?

Discuss elements such as open communication, diverse skill sets within the team, collaboration with other functional areas, continuous learning, and fostering a culture of creativity and critical feedback as key ingredients for a successful visual design team.

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Full-time, on-site
DATE POSTED
December 18, 2024

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