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Senior UX Designer - CX - Ecommerce - job 1 of 8

Position Summary...What you'll do...Walmart CX Design - Senior UX DesignerAbout the TeamThe Walmart D esign team creates experiences and designs web experiences , tools, and mobile app features for millions of Walmart customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation in the world's largest company. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design role at Walmart could be what you have been looking for.As a Senior UX Designer , you will help transform complex workflows and information into easy-to-use experience design. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage collective creativity. You will focus on growing your strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the broader team. You will create and champion a highly usable experience before delivering pixel-perfect designs.As a designer on the Walmart CX Design T eam , you'l l be d esigning omni-channel commerce products and experiences. You will bring together our retail and consumer services for our customers as they interact with us online, in our apps or visiting our stores. You will set the vision for the best customer experience and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facil itate conv ersations, create concepts, run design sprints, and build rapid prototypes to lever age the collective creativity. You will employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to cross-functional partners and the leadership team. While working with partners to deter mine a sh ared plan forwa rd that balances business and technology considerations, you will create and champion an experience that is highly usable before delivering pixel-perfect designs.You will sweep us off our feet if you have...• A robust design aesthetic that brings together brand expressions and systems thinking.• A record of accomplishment working cross-functionally with shipping successful products.• A strategic mindset and a system thinking approach to take the complex and make it simple and deliver well-rounded solutions that meet user needs and business goals.• Ability to explore a variety of design ideas and iterate quickly.• Good presentation and storytelling skills. You collaborate and communicate effectively with teams and partners.• Comfort with ambiguity. You embrace constraints and the unknown; you help discover and define the problem space.• A growth mindset and keen sense of curiosity, always looking to improve things and new ways to do so.• Experience of educating and mentoring designers.You will make an impact by:• Crafting the best experiences for millions of Walmart users and customers.• Partnering with design research to create insightful design solutions.• Constantly balancing business goals with user needs.• Rapid prototyping and experimenting in a fast-paced environment.• Multitasking across different projects and adapting to changing priorities.• Working with our Design System team to expand the component library.• Championing the Design Thinking philosophy throughout the business.• Communicating effectively with kindness and empathy.• Collaborating seamlessly with cross-functional partners.• Creating scalable experiences in partnership with our Design System team.• Championing the Design Thinking philosophy throughout the business.Minimal qualifications:• Degree in HCI, Information Architecture, Digital Design, or similar and 5 + years of experience in product design.• A fantastic portfolio.• Excellent written and verbal communication. Interest, if not experience, in healthcare and e-commerce domains.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Perks and BenefitsBeyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO (Paid Time Off) , multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .The annual salary range for this position is $117,000.00-$234,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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$117000K
$234000K

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What You Should Know About Senior UX Designer - CX - Ecommerce, Walmart

Walmart is on the lookout for a talented Senior UX Designer to join our dynamic CX team located in Hayward, CA. If you have a passion for creating user-friendly web experiences, this is your chance to shine! As a Senior UX Designer, you'll play a pivotal role in transforming complex workflows into intuitive designs that delight our millions of customers. Your expertise in the Design Thinking process will allow you to collaborate with various partner teams, lead design sprints, and create engaging prototypes. You'll have the opportunity to showcase your storytelling skills, presenting your vision and design rationale in ways that connect and inspire your teammates. At Walmart, you’ll be designing omni-channel products that bridge online, app, and in-store experiences, ensuring a seamless journey for our users. You're not just a designer; you're a visionary who sees how small decisions can make a huge impact. We're looking for someone who thrives in a collaborative environment, embraces ambiguity, and has a strategic mindset capable of balancing user needs with business goals. With a strong design aesthetic and a commitment to mentoring and educating others, you're ready to make a lasting impact on our design team and the experiences of millions of users. If you're excited about using your design skills to reshape the future of retail and consumer services at Walmart, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Senior UX Designer - CX - Ecommerce Role at Walmart
What are the responsibilities of a Senior UX Designer at Walmart?

As a Senior UX Designer at Walmart, you will be responsible for crafting user experiences that simplify complex workflows. This includes collaborating with cross-functional teams, facilitating design sprints, creating prototypes, and presenting your design vision to stakeholders. You will focus on ensuring seamless omni-channel interactions, balancing business goals and user needs, and championing a user-centered design philosophy throughout the organization.

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What qualifications are needed for the Senior UX Designer position at Walmart?

To qualify for the Senior UX Designer position at Walmart, candidates should have a degree in HCI, Information Architecture, Digital Design, or a related field, along with at least 5 years of experience in product design. A strong portfolio showcasing your design skills and projects is essential, along with excellent communication abilities. Experience in healthcare and e-commerce sectors is a plus.

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How does Walmart's design team collaborate across functions?

The design team at Walmart collaborates closely with various departments, including product management, development, and research teams. The Senior UX Designer will facilitate conversations to create a shared understanding of design goals, run design sprints to generate ideas rapidly, and utilize storytelling to ensure alignment with cross-functional partners and leadership, fostering a collaborative atmosphere.

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What are the key qualities of a successful Senior UX Designer at Walmart?

Success in the Senior UX Designer role at Walmart requires a robust design aesthetic, a strategic mindset, and the ability to embrace ambiguity. Strong storytelling skills are essential to communicate your ideas effectively. Additionally, a growth mindset with a commitment to continuous improvement and mentorship will set you apart as a leader within the design team.

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What impact will I have as a Senior UX Designer at Walmart?

As a Senior UX Designer at Walmart, your work will directly influence the user experience for millions. By creating intuitive and engaging designs, you will enhance customer satisfaction and drive loyalty. Your ability to balance user needs with business goals will contribute to innovative solutions that set Walmart apart in the e-commerce landscape.

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Common Interview Questions for Senior UX Designer - CX - Ecommerce
Can you describe your design process as a Senior UX Designer?

When discussing your design process, highlight your approach to research, prototyping, testing, and iteration. Mention how you integrate user feedback into your designs and your experience in leading cross-functional workshops or sprint sessions to gather insights.

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How do you handle feedback on your designs?

Explain that you view feedback as critical to the design process. Discuss how you solicit input from stakeholders and users, and detail your method of incorporating constructive criticism into your work while staying true to user-centered design principles.

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Can you provide an example of a project where you faced design challenges?

Share a specific project where you encountered significant challenges. Discuss the obstacles, your thought process in resolving them, and the ultimate outcome. Emphasize your problem-solving skills and ability to adapt to constraints.

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How do you prioritize tasks when working on multiple projects?

Describe your approach to prioritization, such as using frameworks like the Eisenhower Matrix or Agile methodologies. Explain how you assess the urgency and importance of tasks, and highlight your communication with stakeholders to ensure alignment on priorities.

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What role does storytelling play in your design presentation?

Explain that storytelling allows you to craft a narrative around your design concepts, making them relatable and understandable. Discuss how you use visuals, user personas, and real-world scenarios to illustrate the benefits and impact of your designs.

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How do you ensure that your designs are accessible?

Stress the importance of accessibility in design. Describe your experience with Web Content Accessibility Guidelines (WCAG), your practices for designing inclusive experiences, and your advocacy for accessibility within your team and organization.

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Describe a successful collaboration experience you've had.

Share a story about a time you collaborated with different teams or disciplines. Highlight your communication style, the shared goals, and the success of the project due to your team's effort and synergy.

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How do you stay updated with design trends?

Discuss the resources you utilize, such as design blogs, webinars, industry conferences, and online courses. Mention how you apply insights from these resources into your work or share knowledge with your team.

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What tools do you use for prototyping and design?

List the prototyping and design tools you’re proficient in, such as Sketch, Figma, or Adobe XD. Explain your reasoning for using certain tools based on project needs and collaboration efficiency.

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Why do you want to work at Walmart as a Senior UX Designer?

Share your enthusiasm for Walmart's mission and how it resonates with your values. Discuss how you can contribute to improving user experiences for a vast audience and your interest in working within such a dynamic retail environment.

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