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(USA) Frontend Coach (Non-Complex) - WM, Management - job 2 of 2

Position Summary...What you'll do...Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implementbusiness solutions; and communicating business objectives to teams effectively.Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; andproviding process improvement leadership to ensure a high quality customer experience.Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing andassisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring andensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area.Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; settingclear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusionawareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices.Leadership ExpectationsRespect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform.Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.Respect for the Individual: Attracts and retains the best, diverse talent; empowers and develops talent; and recognizes others’ contributions and accomplishments.Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around usAct with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans.Service to the Customer/Member: Makes decisions based on data, insights, and analysis; balances short- and long-term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes.Strive for Excellence: Drives continuous improvements; adopts and encourages the use of new technologies​ and skills; and supports others through change.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.‎‎‎You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.‎For information about PTO, see https://one.walmart.com/notices.‎‎Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.‎Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.‎For information about benefits and eligibility, see One.Walmart.‎The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.‎Additional compensation includes annual or quarterly performance bonuses.‎Additional compensation for certain positions may also include:‎- Regional Pay Zone (RPZ) (based on location)‎- Sales Volume Category (SVC) (based on facility sales volume)‎- Complex Structure (based on external factors that create challenges)‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’ssupervisory experience.For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specificCriminal Background Check (CBC) and Firearms Authorized Training.For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require acurrent state issued Certificate of Eligibility.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, OpenDoor trainings, etc.).Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firingPrimary Location...2150 E National Ave, Brazil, IN 47834-2831, United States of America
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What You Should Know About (USA) Frontend Coach (Non-Complex) - WM, Management, Walmart

Are you ready to take your leadership skills to the next level? At Walmart, we’re looking for a Frontend Coach (Non-Complex) to join our dynamic team in Brazil, IN! In this role, you will inspire and develop your team by teaching, training, and engaging with associates at all levels. You'll spend your days touring stores, providing constructive feedback, and confidently communicating our business initiatives. Cultivating an environment of exceptional customer service is at the forefront of this position, as you’ll model and uphold the One Best Way (OBW) service standards. Your insights will drive improvements in customer satisfaction, and you'll have the chance to get creative with community outreach programs that make a difference. Moreover, your keen eye for financial performance will help you manage budgets and P&L analysis to ensure our store area meets sales goals. You won't just supervise; you'll mentor and develop hourly associates, building a diverse and thriving team. At Walmart, we believe in making a positive impact on the associates we lead while fostering an inclusive culture. With fantastic benefits like health coverage, paid time off, and educational opportunities through our Live Better U program, you’ll enjoy a supportive and rewarding workplace. If you're ready to bring your passion for coaching and leadership to Walmart, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for (USA) Frontend Coach (Non-Complex) - WM, Management Role at Walmart
What are the primary responsibilities of a Frontend Coach (Non-Complex) at Walmart?

As a Frontend Coach (Non-Complex) at Walmart, you will lead and develop your associates by teaching and training them effectively. Your role will involve touring stores, providing valuable feedback, and ensuring that customer service standards are met. You will also drive financial performance by managing budgets, evaluating P&L statements, and implementing strategies that meet sales and profit objectives. Collaboration with associates and clear communication of business objectives are key aspects of this position.

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What qualifications are needed to apply for the Frontend Coach (Non-Complex) position at Walmart?

To be considered for the Frontend Coach (Non-Complex) role at Walmart, you need a minimum of two years of college, one year of retail experience with supervisory duties, or general work experience with supervisory responsibilities. A Bachelor of Science in Business Management is preferred but not required. Success in this position also relies on your ability to mentor and create a diverse workforce, while promoting an inclusive culture.

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How does Walmart support the career development of Frontend Coaches?

Walmart is committed to the development of its employees, especially in leadership positions like the Frontend Coach (Non-Complex). Through our Live Better U program, employees can access educational benefits that range from high school completion to advanced degrees, fully funded by Walmart. Additionally, ongoing training and mentorship opportunities are designed to enhance your skills and career progression.

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What are the benefits offered to Frontend Coach (Non-Complex) positions at Walmart?

Walmart offers an attractive range of benefits for Frontend Coach (Non-Complex) positions. You will enjoy health benefits including medical, vision, and dental coverage, along with PTO for vacation and sick leave. Financial perks like 401(k) plans and stock purchase options are also available, ensuring you can take care of your financial future. Bonuses based on performance further enhance the compensation package.

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How does the Frontend Coach (Non-Complex) enhance customer experience at Walmart?

The Frontend Coach (Non-Complex) plays a vital role in enhancing customer experience at Walmart by ensuring that all associates meet exceptional service standards. By actively listening to customer feedback, leading community outreach programs, and developing strategies to resolve customer issues, this position directly influences how customers perceive and interact with Walmart. Your leadership ensures that customer needs are prioritized and addressed effectively.

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Common Interview Questions for (USA) Frontend Coach (Non-Complex) - WM, Management
What leadership style do you believe is most effective as a Frontend Coach?

An effective leadership style for a Frontend Coach should be adaptable and inclusive. Demonstrating empathy and active listening helps in understanding team dynamics and individual needs. Sharing your experiences with building high-performing teams and fostering collaboration can showcase your leadership philosophy during the interview.

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How would you approach a situation where team performance is lacking?

In a situation where team performance is lacking, I would first conduct a thorough analysis of the challenges facing the team. Open communication is crucial—I'll engage with team members to understand their perspectives. After identifying specific issues, I would implement targeted training and mentorship while also setting clear performance expectations to encourage improvement.

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How do you ensure that customer service is a top priority in your team?

To ensure that customer service remains a top priority, I would lead by example and model the expected behaviors. Regular training sessions focusing on customer service best practices and success stories can motivate the team. I would also encourage feedback loops where associates can share customer experiences, reinforcing the importance of putting customers first.

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Can you describe a time when you successfully implemented a change in your team?

Certainly! In my previous role, when we introduced a new sales system, I facilitated training sessions to educate my team about the changes. By actively listening to their concerns and addressing them, we collectively developed a transition plan that made the switch smoother. Positive feedback from customers and improved associate performance showcases our success in this initiative.

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What strategies will you use to maintain a diverse and inclusive workplace?

To maintain a diverse and inclusive workplace, I would actively promote diversity in hiring practices and encourage an environment where everyone feels valued. Implementing mentorship programs and hosting diversity training would be key. Open forums for discussion on inclusivity can empower associates to voice their opinions and share their unique experiences.

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How do you motivate associates in challenging times?

Motivating associates during challenging times involves clear communication and understanding their individual challenges. I believe in recognizing small wins, fostering open dialogue about concerns, and providing additional support wherever needed. Acknowledging their efforts can create a sense of community, aiding in overall motivation.

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What metrics do you consider important for evaluating store performance?

Important metrics for evaluating store performance include sales growth, customer satisfaction scores, and associate engagement levels. I also keep a keen eye on inventory turnover rates and P&L statements as they directly impact both the customer experience and overall profitability.

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Describe how you would handle a conflict between team members.

In handling conflict between team members, I would first meet with each individual privately to gather their viewpoints. After understanding their concerns, I’d facilitate a mediated discussion to promote open communication. Encouraging them to focus on solutions rather than problems can help in resolving conflicts effectively.

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How would you incorporate feedback from your team into your management approach?

Incorporating feedback from the team into my management approach is essential for growth. I would establish regular check-ins and feedback sessions where associates feel safe sharing their thoughts. Analyzing this feedback would allow me to make informed decisions that directly benefit the team, fostering a more collaborative environment.

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What excites you about the opportunity to work as a Frontend Coach at Walmart?

What excites me most about the opportunity to work as a Frontend Coach at Walmart is the impact I can have on both associates and customers. Leading diverse teams and playing a pivotal role in enhancing customer experiences is incredibly rewarding. I am motivated by Walmart’s values and commitment to community engagement.

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December 19, 2024

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