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(USA) Store Lead (Non-Complex) - Wm, Management - job 3 of 5

Position Summary...

What you'll do...

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating andimplementing plans to improve the financial performance of the facility creating budgets to align with business need and analyzing economic trendsand community needs for budget forecasting Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishingand maintaining relationships with key individuals or groups in the community acting as the representative for the company presenting thecompanys perspective to various external organizations following the companys media guidelines and promoting company sponsored programsevents and sustainability efforts to associates and the local community to emphasize the facility as part of the community Directs facility operations by setting the standard for appropriate service levels teaching and developing effective merchandise presentation forexample accurate and competitive pricing proper signage maintaining instock and inventory levels requesting merchandise to meet the needs ofthe community providing direction and guidance on executing Company programs and strategic initiatives ensuring quality assurance standardsand overseeing safety and operational reviews Provides supervision and development opportunities for members of management and hourly associates by hiring training and mentoringassociates assigning duties setting clear expectations providing associate recognition delegating business objectives effectively ensuring diversityand inclusion awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating businessplans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuringprogress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased workenvironment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coachingfor success and improvement and ensuring diversity awareness Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction toothers in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy: Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with businesspartners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectivenessand participating in and supporting community outreach events Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$100,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1 year’s general management experience to include financial accountability.
2 years’ of college; OR 1 year’s retail experience and 1 year’s experience supervising 10 associates/employees; OR 2 years’ general work
experience and 1 year’s experience supervising 10 associates/employees.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

1980 Freedom Pkwy, Washington, IL 61571-9468, United States of America
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Average salary estimate

$90000 / YEARLY (est.)
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$80000K
$100000K

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What You Should Know About (USA) Store Lead (Non-Complex) - Wm, Management, Walmart

As a Store Lead (Non-Complex) at Walmart in Washington, IL, you’ll play a vital role in guiding both management and associates toward providing stellar customer service and ensuring a smooth operation within the store. Your day-to-day will involve leading by example, encouraging exceptional service standards, and resolving customer concerns promptly and effectively. Driving the financial performance of the facility is key – you'll help the store manager oversee expenses, implement budgets, and analyze trends to keep our operations thriving and aligned with community needs. You will also engage in community outreach, proactively building relationships and participating in events that showcase Walmart's commitment to the areas we serve. Beyond operational duties, you will mentor and develop our team, setting clear expectations for performance and fostering a culture of recognition and empowerment among associates. You'll embrace diversity, ensuring a workplace that values different backgrounds and ideas, while upholding Walmart's core values of integrity, excellence, and customer service. With competitive pay and a robust benefits package, including health insurance, 401(k), and tuition reimbursement through our Live Better U program, this position not only promises a fulfilling career but also provides you the tools for personal growth. If you’re enthusiastic about leadership and community impact, join us in making a difference!

Frequently Asked Questions (FAQs) for (USA) Store Lead (Non-Complex) - Wm, Management Role at Walmart
What are the responsibilities of a Store Lead (Non-Complex) at Walmart in Washington, IL?

As a Store Lead (Non-Complex) at Walmart in Washington, IL, your primary responsibilities include guiding management and hourly associates on customer service techniques, driving the facility's financial performance, and creating and implementing plans for improvement. You'll ensure compliance with company policies, mentor associates, and participate in community outreach programs, all while maintaining high service standards.

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What qualifications do I need to apply for the Store Lead (Non-Complex) position at Walmart?

To qualify for the Store Lead (Non-Complex) role at Walmart, you need at least one year of general management experience with financial accountability or two years of college education. Alternatively, you could have one year of retail experience supervising 10 associates or two years of general work experience and one year supervising staff, ensuring you are equipped to lead a vibrant, diverse team effectively.

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What benefits can I expect as a Store Lead (Non-Complex) at Walmart?

Walmart offers competitive pay for the Store Lead (Non-Complex) position, alongside several fantastic benefits, including health coverage, a 401(k) plan, paid time off, and participation in the Live Better U education program. This position also includes performance bonuses which enhance your earning potential further.

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How does Walmart support career growth for Store Leads?

Walmart supports career advancement for Store Lead (Non-Complex) positions through mentorship opportunities, access to training programs, and ongoing education via the Live Better U initiative. This commitment to development empowers you to build the skills needed for advancement within the company.

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Why is community outreach important for a Store Lead at Walmart?

Community outreach is vital for a Store Lead (Non-Complex) at Walmart as it fosters positive relationships between the store and its community, strengthens brand reputation, and engages associates. As a representative of Walmart, you will showcase the company's commitment to social responsibility and enhance the customer experience.

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Common Interview Questions for (USA) Store Lead (Non-Complex) - Wm, Management
Can you describe your experience with team management as a Store Lead?

When answering this question, highlight specific examples of how you've led teams in your past roles, emphasizing your methods for setting expectations, providing feedback, and fostering a collaborative environment. Discuss any successes or challenges you've faced and what you learned from them.

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How would you handle an unhappy customer as a Store Lead?

Illustrate your approach to customer service by emphasizing active listening, empathy, and problem-solving skills. It's essential to demonstrate your ability to resolve the issue promptly while following company guidelines, showing your commitment to customer satisfaction and loyalty.

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What strategies would you use to improve financial performance at your store?

Talk about specific strategies, like analyzing sales data and adjusting budgets in response to community needs, or implementing cost-control measures. Provide examples of how you’ve addressed similar challenges in the past.

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How do you promote team diversity and inclusion in the workplace?

Share your understanding of diversity and inclusion, along with practical steps you've taken to create an inclusive environment. Detail how you've supported diverse teams, welcomed different perspectives, and embraced cultural differences.

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What role do you believe a Store Lead plays in community engagement?

Emphasize the importance of community connections and how a Store Lead can significantly impact local outreach initiatives. Provide examples of how you’ve participated in or organized events that benefit the community.

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Describe a time you had to mentor an associate successfully.

Offer a specific example that illustrates your mentoring style, highlighting the skills or knowledge you helped develop in your mentee. Discuss the outcome and how it benefited both the associate and the store.

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How do you ensure high customer service standards in your store?

Discuss your methods for training and setting expectations with associates on customer service. Illustrate how you’ve monitored performance and adapted training methods to maintain high service levels.

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How would you handle performance issues among your team?

Talk about your approach to addressing performance issues proactively by conducting regular evaluations, having open discussions, and providing constructive feedback and training resources.

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What methods do you use for inventory management?

Explain your familiarity with inventory management techniques, including stock levels tracking, ordering processes, and how you collaborate with teams to ensure transparency and efficiency in inventory.

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How do you adapt to changes in the retail environment?

Share your mindset regarding adaptability in retail, emphasizing how you respond to economic changes, new technologies, and consumer behaviors. Discuss experiences where you’ve successfully navigated these changes.

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DATE POSTED
April 20, 2025

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