Parts Counter Person - Honda Burnsville

As a Parts Counter Person at Honda Burnsville, your main responsibilities will include overseeing the entire parts sale process, ensuring accurate inventory management, and fulfilling orders from stock. You will also be crucial in maintaining correct pricing on service orders and providing excellent customer service. It's a fast-paced position that's essential to the dealership's operations.

To qualify for the Parts Counter Person position at Honda Burnsville, you should have a high school diploma or equivalent. Preferred qualifications include experience with auto parts sales, strong communication skills, and the capability to perform mathematical calculations. Familiarity with Microsoft Office and the ability to multitask in a busy environment are also important.

Honda Burnsville supports the growth of its Parts Counter Person employees by offering comprehensive training, ongoing professional development opportunities, and access to Employee Resource Groups. These initiatives encourage a culture of learning and career advancement, ensuring you can build a fulfilling career within the Walser family.

As a Parts Counter Person at Honda Burnsville, you will enjoy a range of benefits, including medical, dental, and vision coverage, paid parental leave, life insurance, a 401K plan with employer match, pet insurance, and employee discounts. Additionally, you will have access to various employee resource groups and community volunteer opportunities.

Honda Burnsville stands out as a great place to work for a Parts Counter Person because of its strong commitment to family, diversity, and a positive workplace culture. With over 65 years of service, we prioritize employee well-being and professional development, ensuring that everyone plays a vital role in our success.

When answering this question, it's important to highlight specific experiences you've had in auto parts sales, including the types of products you handled, your level of customer interaction, and successful sales strategies you implemented. Discuss any challenges you faced and how you overcame them to enhance your capabilities.

To effectively manage inventory at Honda Burnsville, you'd want to emphasize the importance of regular audits, accurate tracking of stock levels, and prompt communication with the parts manager regarding low stock items. Describe a proactive approach that includes using inventory management software and processes to ensure seamless operation.

In a busy parts department, prioritizing tasks effectively requires organization and adaptability. Share a method you use to categorize tasks by urgency and importance, and explain how you remain flexible when unexpected challenges arise. Highlight your ability to handle pressure while ensuring customer needs are met.

Handling difficult customers requires patience, empathy, and strong communication skills. Discuss your approach to de-escalating conflicts by actively listening to customer concerns, finding compatible solutions, and following up to ensure satisfaction. Emphasize your commitment to excellent service, even in tough situations.

Teamwork is crucial in the role of a Parts Counter Person, as collaboration ensures that the parts department operates smoothly. Highlight specific examples of how you've successfully worked with team members, shared knowledge, and supported your peers to achieve common goals, ultimately benefiting the customer experience.

When answering this question, focus on a specific instance where you faced a steep learning curve, such as becoming familiar with a new inventory system or navigating a challenging product line. Describe the steps you took to accelerate your learning and how this readiness to adapt positively impacted your performance.

Accuracy in the parts department is paramount, and it's great to offer examples of how you've achieved it. Discuss processes like double-checking orders and ensuring proper documentation. If you've implemented any strategies to maintain a high level of accuracy, be sure to highlight them.

Share your passion for the automotive industry and what specifically motivates you in the Parts Counter role, such as the daily interaction with customers, the fast-paced environment, or the satisfaction of solving problems. This will convey not just your skills but also your enthusiasm for the job.

Staying updated on industry trends is essential for a Parts Counter Person. Discuss the resources you utilize, such as automotive news websites, industry publications, and networking with professionals. Highlighting your proactive approach to learning will showcase your dedication to continual growth.

When asked this question, it’s your opportunity to express what you admire about Honda Burnsville, like the company's commitment to diversity, customer service, and community involvement. Share how those values resonate with your own career goals, reinforcing your desire to be part of the Walser family.