Walser Honda Burnsville Journeyperson Technician

As a Journeyperson Technician at Walser Honda Burnsville, you will be responsible for diagnosing and repairing customer and dealership vehicles. This involves using OEM and aftermarket scan tools to address various vehicle issues, from performance problems to suspension concerns. You will also communicate with the parts department regarding necessary repairs, stay updated on the latest repair techniques, and carry out all approved repairs from start to finish.

To qualify for the Journeyperson Technician role at Walser Honda Burnsville, candidates should have an automotive degree and/or OEM certification. Additionally, you need to be at least 18 years old, possess a valid driver’s license, and demonstrate the ability to work enthusiastically in a fast-paced automotive environment. A reliable team player mentality and attention to detail are essential.

Walser Honda Burnsville offers a robust package of benefits for its Journeyperson Technicians. These include medical, dental, and vision coverage, an annual boot allowance, paid parental leave, life insurance, and a 401K with employer match. The company also provides support through the Tech Life Program, focusing on career advancement with tuition reimbursement and paid training. Employees have access to various employee resource groups and community volunteering opportunities through the Walser Foundation.

The Tech Life Program at Walser Honda Burnsville is designed to nurture the career growth of Journeyperson Technicians. It offers paid training, structured career paths, and tuition reimbursement opportunities, enabling technicians to enhance their skills and advance within the company. The supportive team dynamics foster a growth-oriented environment, encouraging collaboration and ongoing learning.

The culture at Walser Honda Burnsville is centered around core values such as doing the right thing, leading by example, displaying positive energy, and being open-minded. This creates a collaborative and inclusive environment where Journeyperson Technicians can thrive. With a strong emphasis on family, diversity, and community involvement, employees feel valued and are encouraged to contribute to a positive workplace dynamic.

Share your step-by-step process for diagnosing performance issues, emphasizing your familiarity with using OEM and aftermarket tools. It’s important to highlight your analytical skills and how you communicate findings to customers or team members to ensure understanding.

Discuss your methods for staying current in the industry, such as attending workshops, following reputable automotive publications, or participating in tech forums. Emphasizing your proactive approach demonstrates your commitment to professional development.

Use the STAR method (Situation, Task, Action, Result) to illustrate your problem-solving skills. Choose a specific example that showcases your technical ability, teamwork, and dedication to quality, and conclude with the successful outcome of the repair.

Explain your approach to time management and prioritization, such as assessing urgency, communicating with your team, and whether you use any specific tools or methods to stay organized amidst a fast-paced environment.

Detail your familiarity with video multi-point inspections and the importance of thoroughness when performing these assessments. Mention any specific tools you use and how you ensure quality control during the inspection process.

Emphasize the importance of customer service and communication. Outline your approach to resolving such issues, focusing on listening, empathizing, and taking actionable steps to rectify the situation while keeping the customer informed.

Articulate your values and how they align with Walser's commitment to family, diversity, and professional growth. Share your enthusiasm for working as part of a team that prioritizes quality and community involvement.

List the specific tools and scanners you are experienced with, detailing your proficiency with both OEM and aftermarket equipment. Explain how your experience enables you to efficiently diagnose and repair vehicles.

Discuss your awareness of safety protocols, such as wearing appropriate safety gear, maintaining a clean workspace, and following established procedures. Describe the importance of a safe working environment for both yourself and your colleagues.

Reflect on the key qualities that contribute to success in the role, such as attention to detail, critical thinking, and a collaborative spirit. Provide examples of how these qualities have helped you in your previous positions.