Remote Wander Concierge

As a Remote Wander Concierge at Wander, you will primarily be responsible for answering guest inquiries using prepared scripts, creatively solving complex requests, and coordinating with cross-functional teams to support new property onboarding. You will also engage in various side projects within the Guest Experience department, ensuring our guests have an exceptional stay.

To qualify for the Remote Wander Concierge role at Wander, candidates must be fluent in English, both verbally and in writing. You should possess strong organizational skills, be tech-savvy, and have a reliable internet connection at home. Experience in hospitality or customer service is a plus, along with the ability to work flexible hours, including weekends and holidays.

While prior experience in hospitality is preferred, it's not strictly required for the Remote Wander Concierge position at Wander. What’s crucial is your ability to empathize with guests, your strong communication skills, and your willingness to learn and adapt within this fast-paced environment.

The Remote Wander Concierge position at Wander features a permanent five-day work schedule, which can be tailored to either 4 AM - 12 PM or 8 PM - 4 AM Philippine Standard Time. The first two weeks of employment are dedicated to training from 12 PM to 8 PM Philippine Standard Time.

Wander fosters a close-knit team culture characterized by kindness, empathy, and collaboration. Our Remote Wander Concierges work hard while enjoying a supportive environment that encourages tackling new challenges together. The team is bubbly and engaged, making it a great place to connect and grow professionally.

When faced with a complex request from a guest, first, I'd calmly listen to their needs and empathize with their situation. I'd then use my problem-solving skills to brainstorm creative solutions, keeping the guest informed throughout the process to ensure their satisfaction.

My organizational strategies include using digital tools to prioritize tasks by their urgency and importance. I create daily lists to outline my responsibilities, ensuring I stay focused while also being adaptable to changes or additional tasks that may arise.

Effective communication within a remote team can be achieved through regular check-ins, using collaborative platforms to share updates, and being transparent in sharing challenges. I also believe in creating an open environment where team members feel comfortable reaching out for help.

I believe that a great guest experience hinges on attention to detail, empathy, and prompt responses. Understanding individual guest needs and going the extra mile to fulfill requests can turn a good stay into a memorable one.

I would prioritize my workload by categorizing tasks based on deadlines and their impact on guest satisfaction. By tackling urgent and high-impact requests first, I can ensure that I meet guest needs effectively while managing ongoing responsibilities.

Certainly! In a previous role, a guest had a last-minute request for a special celebration setup. I creatively partnered with local vendors to arrange décor and catering promptly. It required quick thinking and effective coordination, but the result delighted the guest!

I want to work as a Remote Wander Concierge for Wander because I am passionate about enhancing guest experiences and believe in Wander's mission to help people find their happy place. Being part of a close-knit team that values kindness and challenges excites me.

I am familiar with various collaboration and project management tools such as ClickUp and Breezeway, which I believe can enhance productivity. Additionally, I quickly adapt to new technologies, which is essential for navigating different platforms as a Remote Wander Concierge.

I view feedback and criticism as valuable opportunities for growth. I listen actively, seek clarity if needed, and incorporate constructive feedback into my performance. This mindset helps me continuously improve and contribute positively to the team.

Wander stands out in the hospitality industry through its commitment to creating comprehensive guest experiences through smart home technology and unparalleled bookings. This forward-thinking approach, combined with a tight-knit team culture, makes it an exceptional place to work and invest in guest satisfaction.