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Licensed Optical Assistant Manager - The Summit at Fritz Farm

Warby Parker is seeking a Licensed Optical Manager to enhance customer experiences in their Optical team. The role involves leadership and optical duties.

Skills

  • Leadership
  • Communication
  • Detail-oriented
  • Customer service
  • Optical knowledge

Responsibilities

  • Work directly with customers to meet eyewear needs
  • Take and record measurements and adjust eyewear
  • Ensure finished eyewear meets optical standards and customer requirements
  • Lead and mentor a team of Opticians
  • Manage staffing needs and oversee training programs
  • Implement retail experience programs to enhance customer loyalty

Education

  • Must be a licensed dispensing optician or ABO-certified optician

Benefits

  • Health, vision, and dental insurance
  • Paid time off
  • Retirement savings plan with company match
  • Parental leave
  • Short-term disability
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Licensed Optical Assistant Manager - The Summit at Fritz Farm, Warby Parker

If you’re an experienced Licensed Optical Assistant Manager, Warby Parker has an exciting opportunity for you at The Summit at Fritz Farm in Lexington, KY! Join our in-house Optical team, where your skillset and product expertise will help create amazing experiences for our customers. You’ll be right in the action, helping everyone from loyal Warby Parker fans to new clients find the perfect eyewear. Your tasks will include taking detailed measurements, fitting and adjusting eyewear, and ensuring our customers walk away thrilled with their selections. In this leadership role, you’ll coach and support your team of Opticians, stepping in to assist customers as needed. We’re looking for someone who thrives in a fast-paced environment, is dedicated to cultivating a supportive workplace, and is passionate about the eyewear industry. Our ideal candidate holds a dispensing optician license and has at least two years of management experience. This is your chance to embody professionalism while driving sales and customer satisfaction! Plus, as a part of our team, you’ll enjoy an array of benefits including health insurance, a retirement savings plan with a company match, and even optical education reimbursement. So, if you’re someone who enjoys making a difference in people's lives while having fun at work, we’d love to meet you. Let’s make exceptional vision care accessible together!

Frequently Asked Questions (FAQs) for Licensed Optical Assistant Manager - The Summit at Fritz Farm Role at Warby Parker
What are the responsibilities of a Licensed Optical Assistant Manager at Warby Parker?

As a Licensed Optical Assistant Manager at Warby Parker, your primary responsibilities revolve around ensuring exceptional customer experiences and managing a team of Opticians. You'll work directly with customers to meet their eyewear needs, take precise measurements, fit and adjust eyewear, and check our products to meet optical standards. In addition, you'll lead your team, provide feedback, facilitate development conversations, and maintain a supportive work environment while upholding service excellence.

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What qualifications do you need to apply for the Licensed Optical Assistant Manager position at Warby Parker?

To qualify for the Licensed Optical Assistant Manager role at Warby Parker, you need to be a licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states. Additionally, having at least two years of management experience is essential, along with strong leadership and communication skills, a passion for the eyewear industry, and the ability to foster a positive environment for both customers and your team.

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What kind of benefits does a Licensed Optical Assistant Manager receive at Warby Parker?

As a Licensed Optical Assistant Manager at Warby Parker, you will enjoy a wide range of benefits including health, vision, and dental insurance, life insurance, paid time off, and holidays. You'll also have access to a retirement savings plan with company matching, parental leave, short-term disability, an Employee Assistance Program (EAP), and even optical education reimbursement to support your professional growth.

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How does Warby Parker support the career growth of Licensed Optical Assistant Managers?

Warby Parker is committed to the career development of its employees. As a Licensed Optical Assistant Manager, you'll engage in ongoing training and mentoring to enhance your optical skills and leadership qualities. The mentorship provided not only assists in your personal growth but also aids in the development of your team, fostering a culture of learning and support in a dynamic retail environment.

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What makes Warby Parker a great place to work as a Licensed Optical Assistant Manager?

Warby Parker stands out as a fantastic workplace due to its mission-driven approach and commitment to making a positive impact on the world. As a Licensed Optical Assistant Manager, you’ll find a collaborative atmosphere where your contributions are valued, and you're encouraged to innovate. Additionally, the comprehensive benefits package and emphasis on professional development ensure that you not only thrive in your role but also enjoy a fulfilling work experience.

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Common Interview Questions for Licensed Optical Assistant Manager - The Summit at Fritz Farm
Can you describe your experience as a Licensed Optical Assistant Manager?

In answering this question, highlight your previous management roles, including your experience leading Opticians, and any customer service initiatives you’ve implemented. Best to provide specific examples that showcase your leadership and commitment to exceptional service.

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How do you handle conflicts within your team of Opticians?

To answer this, focus on your conflict resolution skills. Describe a specific instance where you successfully mediated a conflict, emphasizing your ability to listen, empathize, and find common ground that upholds team morale and store productivity.

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What strategies do you use to ensure excellent customer service?

In your response, discuss concrete methods like staff training, customer feedback mechanisms, and service standards you establish within your team. It’s best to provide examples of how these strategies have positively impacted customer satisfaction in the past.

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What measures do you take to stay up-to-date with optical standards and practices?

Discuss your commitment to ongoing education in the optical field. This can include attending workshops, pursuing certifications, reading industry literature, or participating in relevant forums. Show that you actively seek to enhance your knowledge and skills to benefit your team and customers.

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How would you prioritize tasks in a busy optical retail setting?

Here, emphasize your organizational skills and ability to manage multiple tasks efficiently. Describe a system or a method you use to prioritize tasks effectively based on urgency and customer needs, perhaps illustrating it with a personal example.

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How do you support your team’s growth and development?

Highlight your approach to mentorship and feedback, discussing how you set personal development goals with team members, conduct regular check-ins, and encourage continuous learning and professional development opportunities.

Join Rise to see the full answer
Can you explain a time you exceeded a customer's expectations?

Provide a detailed scenario where you went above and beyond for a customer, focusing on your thought process and the positive outcome. This showcases your dedication to customer service and fosters a deeper connection with clients.

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What is your approach to managing inventory in an optical store?

In your answer, talk about specific inventory management strategies, such as regular stock audits, using inventory management software, and collaborating with your team to ensure supplies are well-stocked while minimizing waste.

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How do you make optical terminology understandable to clients?

Emphasize your communication skills by detailing how you simplify complex optical terms into relatable language. Provide examples of how you’ve explained adjustments, prescriptions, or eyewear features to customers who might not be familiar with the industry jargon.

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What motivates you in a leadership role as a Licensed Optical Assistant Manager?

Share your passion for three key elements: enhancing customer experiences, empowering your team, and contributing to a culture of excellence. Elaborate on what drives you to excel in this role, and how that aligns with Warby Parker’s mission.

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Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and...

330 jobs
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 13, 2024

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