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Customer Success Associate, Spanish

Motive empowers operations with tools for safety and productivity. We seek a Customer Success Associate (Spanish) to manage relationships and retain customers through effective communication and problem-solving.

Skills

  • Proficiency in Spanish
  • Excellent communication skills
  • Customer relationship management
  • Problem-solving abilities
  • Attention to detail

Responsibilities

  • Identify at-risk accounts and coordinate solutions
  • Handle calls and emails in English and Spanish
  • Maximize customer lifetime value and satisfaction
  • Build rapport and provide solutions
  • Create quotes and follow up for signatures

Benefits

    To read the complete job description, please click on the ‘Apply’ button
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    Average salary estimate

    $50000 / YEARLY (est.)
    min
    max
    $40000K
    $60000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Customer Success Associate, Spanish, Motive

    Join Motive as a Customer Success Associate, Spanish, and be part of a team that empowers businesses to streamline their operations! In this hybrid role based in Islamabad and Lahore, you will play a vital part in building and nurturing relationships with our diverse customer base. Your main goal will be to retain customers by effectively communicating the value of our platform, addressing concerns, and fostering a positive engagement. With excellent communication skills in both English and Spanish, you will handle a high volume of phone calls and emails, identify at-risk accounts, and collaborate with internal teams to ensure customers have the best experience possible. Your ability to problem-solve and negotiate fairly will not only enhance customer satisfaction but also open doors for up-selling opportunities. With a focus on customer retention, you will create quotes, manage order forms, and guide our clients through the renewal process. If you have a knack for relationship building, possess strong organizational skills, and have at least three years’ experience in a customer-facing role, this is the perfect opportunity for you to thrive in a dynamic environment. Join us at Motive and help us make a difference in how businesses operate! You’ll be rewarded with a supportive work culture that values diversity and inclusion. Let's drive success together!

    Frequently Asked Questions (FAQs) for Customer Success Associate, Spanish Role at Motive
    What are the primary responsibilities of a Customer Success Associate, Spanish at Motive?

    As a Customer Success Associate, Spanish at Motive, your primary responsibilities include building strong relationships with customers, managing communication through phone and email, identifying at-risk accounts, addressing customer concerns, and educating clients on the value of Motive's products to ensure long-term satisfaction and retention.

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    What qualifications do I need to become a Customer Success Associate, Spanish at Motive?

    To become a Customer Success Associate, Spanish at Motive, you should have proficiency in both Spanish and English, excellent communication skills, a minimum of three years’ experience in a customer-facing role, and strong problem-solving abilities to effectively manage customer relationships.

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    How does the Customer Success Associate role contribute to customer retention at Motive?

    The Customer Success Associate plays a critical role in customer retention by proactively managing customer relationships, addressing issues promptly, and ensuring customers are engaged with Motive's platform effectively. This engagement helps reduce churn and enhance overall customer satisfaction.

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    What skills are essential for success as a Customer Success Associate, Spanish at Motive?

    Essential skills for success as a Customer Success Associate, Spanish at Motive include strong verbal and written communication in both Spanish and English, excellent organization, problem-solving skills, the ability to handle multiple responsibilities, and a keen focus on customer satisfaction.

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    What does a typical day look like for a Customer Success Associate, Spanish at Motive?

    A typical day for a Customer Success Associate, Spanish at Motive involves managing high volumes of customer communications through calls and emails, liaising with internal teams to solve customer issues, conducting renewal discussions, and fostering relationships to drive customer engagement.

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    Common Interview Questions for Customer Success Associate, Spanish
    How do you handle a situation where a customer is unhappy with your service?

    To handle an unhappy customer, it's essential to listen actively to their concerns, acknowledge their feelings, and assure them that you are there to help. Offer potential solutions and work collaboratively to resolve the issue, demonstrating your commitment to their satisfaction.

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    Can you give an example of how you've successfully retained a customer in the past?

    In previous roles, I identified at-risk customers through engagement metrics and reached out proactively. By understanding their concerns and offering tailored solutions, I was able to resolve issues effectively, which not only retained the customer but also enhanced their loyalty.

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    What methods do you use to build rapport with customers?

    Building rapport involves a mix of personalized communication and active listening. I find common ground by asking about their business needs, showing empathy, and maintaining a friendly tone throughout our interactions, which encourages openness and trust.

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    How do you prioritize your tasks when managing multiple customer accounts?

    I prioritize tasks by assessing urgency and importance. Utilizing a task management tool helps me stay organized, ensuring that critical issues are addressed first while maintaining regular check-ins with all accounts to foster relationships.

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    Describe your experience with handling bilingual communications.

    I have extensive experience handling bilingual communications, enabling me to provide seamless customer support in both Spanish and English. This experience has allowed me to cater to a diverse customer base while ensuring clarity and understanding.

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    What do you believe is key to maximizing customer lifetime value?

    Maximizing customer lifetime value involves consistently engaging customers, understanding their evolving needs, delivering solutions that drive their success, and identifying up-sell opportunities that align with their goals.

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    How would you approach educating a customer about our services?

    I would first understand the customer's specific needs and then tailor my explanation to highlight how our services genuinely address those needs. Providing real-world examples and outcomes can also make the benefits more relatable and compelling.

    Join Rise to see the full answer
    What strategies do you employ when negotiating contracts with customers?

    During contract negotiations, I focus on understanding the customer's priorities and concerns. My approach is transparent and collaborative, ensuring all parties feel heard and valued, which lays the foundation for a fair agreement.

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    How do you keep track of customer feedback and incorporate it into your work?

    I utilize CRM systems to log customer feedback effectively. I analyze trends and recurring themes to identify areas for improvement, directly incorporating insights into my approach to provide superior customer satisfaction.

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    What motivates you in a customer success role?

    I'm motivated by the opportunity to make a tangible difference in the lives of customers by ensuring they get the most value out of our products. Witnessing their success and satisfaction drives my passion in the customer success field.

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    Motive provides technology to enhance safety, productivity, and profitability for over 120,000 businesses in various industries, while fostering a culture of excellence and inclusivity for impactful work.

    229 jobs
    MATCH
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    BADGES
    Badge ChangemakerBadge Diversity ChampionBadge Flexible CultureBadge Future MakerBadge Global CitizenBadge Innovator
    CULTURE VALUES
    Diversity of Opinions
    Inclusive & Diverse
    Collaboration over Competition
    Growth & Learning
    Mission Driven
    Rapid Growth
    Passion for Exploration
    Empathetic
    Feedback Forward
    BENEFITS & PERKS
    Medical Insurance
    Dental Insurance
    Vision Insurance
    401K Matching
    Life insurance
    Maternity Leave
    Paternity Leave
    Paid Holidays
    Paid Time-Off
    Performance Bonus
    Social Gatherings
    Some Meals Provided
    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    SALARY RANGE
    $40,000/yr - $60,000/yr
    EMPLOYMENT TYPE
    Full-time, hybrid
    DATE POSTED
    December 14, 2024

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