Licensed Optician - Garden State Plaza

As a Licensed Optician at Warby Parker's Garden State Plaza, your responsibilities will include directly engaging with customers to meet their eyewear needs, taking precise measurements, adjusting and fitting eyewear, ensuring products meet optical standards, and explaining prescription details clearly. You'll also play a vital role in guiding customers to choose the best frames and lenses based on personal style and prescription requirements while collaborating with your team to maintain a high level of customer service.

To become a Licensed Optician at Warby Parker, candidates must possess a valid dispensing optician license in states requiring it, or hold ABO certification in non-licensing states. Additionally, candidates should have a passion for the eyewear and retail sectors, excellent communication skills, and the ability to navigate a fast-paced environment while being detail-oriented and customer-focused.

Warby Parker is committed to the professional development of its Licensed Opticians by providing various training opportunities and resources. This includes optical education reimbursement, mentorship from experienced team members, and access to the latest product knowledge and industry best practices. Additionally, the collaborative work environment encourages continuous learning and practice improvement.

The Licensed Optician role at Warby Parker is integral to our mission of inspiring and impacting the world with vision and purpose. By providing exceptional customer service, guiding clients to the right eyewear solutions, and sharing our brand values, you help create a customer experience focused on accessibility and quality, directly supporting our goal of ensuring that vision care is both affordable and impactful.

Licensed Opticians at Warby Parker can expect a comprehensive benefits package that includes health, vision, and dental insurance, paid time off, a retirement savings plan with company matching, parental leave, optical education reimbursement, and additional perks like a snack pantry and Employee Assistance Program. These benefits reflect our commitment to the well-being and growth of our team members.

In your response, detail your previous roles and specific tasks you've performed, such as measuring customer prescriptions, adjusting frames, and ensuring quality control for eyewear. Highlight any additional certifications or training that enhance your qualifications and show your passion for the role.

Discuss your approach to understanding customer needs, building rapport, and providing tailored solutions. Share examples of how you’ve gone above and beyond for customers in the past, thereby demonstrating your commitment to exceptional service.

Mention your method of simplifying technical jargon by using analogies or everyday language, ensuring that customers feel informed and comfortable about the eyewear options they're considering. Providing examples of this from past experiences can help reinforce your answer.

Share your strategies for prioritizing tasks and managing time effectively, such as using checklists, setting goals, or employing tools that help you stay organized. Explain how these strategies enable you to provide timely service to customers.

Provide an example of a difficult situation, such as a dissatisfied customer or a complicated prescription, and explain the steps you took to address the issue. Highlight your problem-solving skills and ability to remain calm under pressure.

Share your passion for the eyewear field and how it aligns with your values. Discuss aspects like helping people see better, connecting with customers, or the ongoing evolution of eyewear fashion and technology that excites you.

Talk about your sources for industry news, such as trade publications, workshops, or online courses, and how you integrate this knowledge into your work. Demonstrating an eagerness to learn will resonate well with interviewers.

Explain your views on collaboration and communication within a team. Provide examples of how you've worked with colleagues to achieve common goals or improve customer experiences, showcasing your team-oriented mindset.

Discuss techniques you use to remain calm and focused during high-pressure moments, such as deep breathing, maintaining a positive attitude, and finding solutions rapidly. Share specific instances where your composure led to a positive customer outcome.

Share your understanding of Warby Parker's mission and values, and how they resonate with your personal beliefs and career aspirations. Highlight the aspects of their culture and approach to eyewear that appeal to you, showcasing your alignment with the company.