Licensed Optician - Manhasset

As a Licensed Optician at Warby Parker, your primary responsibilities include assisting customers with eyewear selection, taking and recording accurate measurements, and ensuring the quality of finished eyewear. You will also explain prescription terminology in a way that's easy for customers to understand, help them choose the best frames and lenses according to their needs, and collaborate closely with your team to deliver exceptional service that embodies our brand values.

To qualify for the Licensed Optician position at Warby Parker in Manhasset, you must be a licensed dispensing optician in states that require a license, or an ABO-certified optician in non-licensing states. Additionally, having a passion for the eyewear and retail industries, excellent communication skills, and a detail-oriented approach to your work are key to succeeding in this role.

Warby Parker provides an array of career-advancing resources for Licensed Opticians. This includes opportunities for ongoing education in optical techniques and customer service best practices, which empower you to grow in your profession continuously. Additionally, our supportive team environment encourages knowledge-sharing and collaboration, making it an ideal place for a lifelong learner.

As a full-time Licensed Optician at Warby Parker, you'll enjoy a comprehensive benefits package that includes health, vision, and dental insurance, paid time off, retirement savings plans with company matching, and short-term disability coverage. We also offer perks like parental leave for all employees and reimbursement for optical education, promoting a fulfilling and supportive workplace.

Warby Parker fosters a vibrant and inclusive work culture for Licensed Opticians, where collaboration and creativity are highly valued. You'll be part of a passionate team that takes their work seriously but knows how to have fun too! The company prides itself on encouraging open-mindedness and a willingness to learn, allowing every employee to contribute to both personal and organizational growth.

When answering this question, highlight your passion for eyewear and customer service, along with Warby Parker’s mission. Mention specific values or experiences that resonate with you and show your enthusiasm for being part of a brand that prioritizes accessibility and quality in vision care.

An effective approach to this question involves demonstrating your communication and problem-solving skills. Share an example of a challenging situation, how you listened to the customer's concerns, and what steps you took to resolve the issue while maintaining excellent service.

Provide a step-by-step approach to breaking down technical terms, ensuring the customer understands their prescription fully. Emphasize your ability to simplify complex information and to tailor the conversation based on the customer’s needs and preferences.

Offer a specific example that showcases your teamwork skills, focusing on your role in the project, how you communicated with your colleagues, and the positive outcome of your collaboration. Stress the importance of teamwork in providing exceptional service.

Discuss specific strategies, such as prioritizing tasks, utilizing digital tools for scheduling, or maintaining checklists. Offering techniques demonstrates your ability to manage responsibilities efficiently and ensures customers receive timely service.

Talk about your commitment to professional development, including how you follow industry news, participate in workshops, or engage with professional organizations. This shows your eagerness to learn and adapt to new trends in the optical field.

Highlight your customer-centric approach, discussing how you listen to their needs and preferences before clearly and engagingly providing recommendations based on their lifestyle and prescription requirements.

Share a specific story where your efforts made a significant impact on a customer's experience. Discuss how you recognized their needs and what you did to exceed their expectations, showcasing your dedication to excellent service.

Answer this by outlining your methodical approach to fittings, which may include double-checking measurements, using specialized tools, and seeking customer feedback to ensure satisfaction. Reinforcement of attention to detail is crucial here.

Discuss your passion for helping people see better and your interest in the eyewear industry. Convey how this motivation fuels your commitment to providing outstanding service and drives your professional growth.