Technical Support Specialist II
Overview
Waters is seeking a dynamic individual to fill the role of a Field Technical Support Specialist ( Field Analytical Demo Chemist). Responsibilities include demonstrating Waters full range of products and services, including Ultra Performance Liquid Chromatography systems, Mass Spectrometers, Software, Consumables and Services for the South East District, comprising North Carolina, South Carolina Georgia and Florida.
The desired candidate should be a self-starter, with good communication skills. Able to work as team with the local Account Managers and specialists in performing demonstrations, analyzing samples, conducting training, and delivering presentations to help drive sales in the district. The foundation of the Technical Support Specialist’s role is to develop a keen understanding of the customers’ technical needs/challenges and to provide support to effectively convey Waters solutions to those customers across several markets (e.g., pharmaceutical, food, translational research and materials characterization). This position will report to the Regional Business Development Manager. The ideal Candidate must live in the RTP area of North Carolina.
Responsibilities
-
- Perform demonstrations on Waters solutions
- Deliver seminars/ workshops to help develop new prospects and penetrate competitive accounts
- Visit customers with Territory Account Managers and Specialists to highlight Waters solutions and help customers with their challenges
- Build technical competency on Waters solution and to be perceived by colleagues and customers as a resource
- Help district meet or exceed its sales targets
- Keep current on industry trends, new instrumentation, software, and competitive information
- Develop business through monthly plan of action
Qualifications
Education:
- Bachelors Degree, Masters, or PhD in scientific area such as chemistry, biology, or biochemistry
Experience:
- 5+ years chromatography experience.
- Waters HPLC, UPLC, SFC, Mass Spec, field sales and/or marketing is a plus
- Bio Pharmacuetical Experience is a plus
- 25% Overnight travel is required.
Skills:
Methods development Experience is a must.
Mass Spec experience prefered
Experience with large molecule applications prefered
Empower software experience is prefered.
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
Key Words
sales, chromatography, UPLC, LC/MS, MS, field, customer, laboratories, biochemistry, marketing, communicationAverage salary estimate
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Join Waters Corporation as a Technical Support Specialist II, where you will play a crucial role in showcasing our innovative suite of analytical solutions throughout the Southeast region, specifically North Carolina, South Carolina, Georgia, and Florida. In this position, you will be a self-motivated individual with excellent communication skills, working alongside Account Managers to demonstrate our state-of-the-art Ultra Performance Liquid Chromatography systems, Mass Spectrometers, and relevant software and consumables. Your main mission will be to understand and address our customers' unique technical needs while providing them with tailored solutions. You’ll engage in hands-on demonstrations, training sessions, and informative presentations, all designed to drive sales and enhance client relationships within diverse markets, including pharmaceuticals and food sciences. You should also keep abreast of industry trends, competitive insights, and technological advancements to ensure we’re always at the forefront. The ideal candidate will have a scientific background, ideally with a Bachelor’s, Master’s, or PhD in a relevant field, complemented by at least 5 years of experience in chromatography. A passion for problem-solving and a commitment to team collaboration will help you thrive in this energizing environment. If you’re looking to take your career to the next level with a company that values diversity and innovation, Waters Corporation welcomes you to apply!
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