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Sr. Loan Processor

Wealthfront is seeking a senior mortgage loan processor to join our team as we build and scale our mortgage lending operations. As a key player on the team you will leverage your expertise to work with existing Wealthfront clients providing excellent service and guiding them through the process with the support of our innovative technology and tools. This position offers an exciting opportunity to be a part of a cutting-edge team in a rapidly growing environment.


Responsibilities
  • Reviews loan file and gathers any items needed for final loan approval
  • Liaison between all operational and sales departments in the transaction
  • Orders supporting documentation
  • Evaluates loan applications for reasonableness and, if needed, escalates files for further evaluation
  • Prioritizes daily workload to ensure a delightful client experience
  • Excellent client communication skills
  • Communicates with third party vendors throughout the loan process to finalize the application
  • Ensures adherence to investor and regulatory guidelines
  • Proactively maintain loan pipeline, tasks and objectives for complex loan applications
  • Review escalated tasks and objectives with a higher level of approval authority
  • Mentor and support junior processing team members
  • Participates in and leads proactive team efforts to achieve departmental and company goals
  • Adopts Company values in work behaviors, decision making, contributions and interpersonal interactions.
  • Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun


Expertise
  • Customer-focused, business-centric, and team-oriented mindset; relentlessly passionate about finding and completing valuable work. 
  • Strong working knowledge of state-specific licensing and registration requirements and use of the NMLS. Strong working knowledge of Federal and state regulations including TRID and HMDA. 
  • Deep understanding of mortgage loan products and underwriting guidelines.
  • Self-driven with the ability to work independently and collaboratively. 
  • Excellent organizational skills, able to set and meet deadlines in a high paced environment.
  • Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization.
  • Intellectually curious and interested in applying technology to enhance business processes. 
  • Prior experience in retail mortgage loan processing
  • Excellent communication skills focusing on both internal and external communications
  • Openness to adapting to industry changes


Requirements
  • Mortgage Loan Originator License in CO or TX, Company will sponsor for the right candidate
  • 2-4 years of retail mortgage processing experience
  • Strong knowledge of Conventional Conforming and Jumbo guidelines
  • Solid understanding of state and federal lending regulations
  • Extensive knowledge and understanding of customer service and intrapersonal best practices


Estimated annual salary range: $67,500-75,000 USD plus Equity.


Benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!


About Wealthfront


Wealthfront started with the ambition to transform the investment advisory business, with the goal to unlock access to high quality investment advice for millions who were underserved by the traditional institutions. We built one of the first automated investment products that allows you to invest in a personalized portfolio of thousands of companies in seconds for a remarkably low fee. We then expanded. We now work with partner banks to offer exceptional banking features through a Wealthfront Brokerage Cash Account, which makes it remarkably easy for people to automate their finances end-to-end and eliminated the hassle of money management, all of which resulted in attracting more than $70 billion of our client’s hard earned money, pioneering the robo-advisor category and transforming the broader industry. And yet, we have a long way to go to achieve our mission to build a financial system that favors people, not institutions. 


Wealthfront’s vision is to make it delightfully easy to build long-term wealth on your own terms. This vision is more relevant than ever because millions more people are getting into the market early and investing their hard earned savings in a handful of stocks. While this is a great way to start, it is inconsistent with building long-term wealth. We want to empower young investors to expand their horizon, and easily explore and execute on a wider range of investing strategies, make informed investment decisions that are consistent with their values and beliefs while also making it effortless to grow and compound their savings exponentially in a way that’s transformational to their lives and their long-term future.


For more information please visit www.wealthfront.com.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Please review our candidate privacy notice

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CEO of Wealthfront
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What You Should Know About Sr. Loan Processor, Wealthfront

Wealthfront is on the lookout for a talented Sr. Loan Processor to join our dynamic team in Palo Alto, CA, as we ramp up our mortgage lending operations. In this pivotal role, you'll leverage your extensive knowledge and skills to assist our valued clients throughout their mortgage journey while utilizing our innovative technology solutions. Your responsibilities will include reviewing loan files, communicating effectively with clients, and ensuring all necessary documentation is collected for final approval. You'll serve as a liaison between various operational and sales departments, expertly managing the loan pipeline with a keen eye for detail and compliance with investor and regulatory guidelines. We're thrilled about this opportunity for someone who has a customer-centric mindset and enjoys mentoring junior team members. The right candidate will have 2-4 years of retail mortgage processing experience and a strong grasp of loan products including Conventional Conforming and Jumbo guidelines. Being part of our team means contributing to a positive work culture that values creativity, diversity, and collaboration. At Wealthfront, we're passionate about helping our clients automate their finances effortlessly and we're excited to expand our team with someone who's equally passionate about making long-term wealth accessible and enjoyable.

Frequently Asked Questions (FAQs) for Sr. Loan Processor Role at Wealthfront
What are the key responsibilities of a Sr. Loan Processor at Wealthfront?

As a Sr. Loan Processor at Wealthfront, your primary responsibilities will include reviewing loan files, gathering necessary documentation for loan approval, acting as a liaison among sales and operational departments, and communicating with clients throughout the process. You'll evaluate loan applications, prioritize tasks, and ensure adherence to all regulatory guidelines to deliver a seamless experience for our clients.

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What qualifications do I need to apply for the Sr. Loan Processor position at Wealthfront?

To be considered for the Sr. Loan Processor position at Wealthfront, candidates should possess a Mortgage Loan Originator License in CO or TX and have 2-4 years of retail mortgage processing experience. A strong knowledge of loan products, state-specific licensing requirements, and federal regulations is essential, along with excellent organizational and communication skills.

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How does Wealthfront support professional development for Sr. Loan Processors?

Wealthfront is committed to the continuous development of our team members, including Sr. Loan Processors. We offer various opportunities for professional growth, such as mentoring programs, wellness reimbursements, and an employee investing discount. We believe in investing in our people to foster a culture of learning and advancement.

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What makes Wealthfront's Sr. Loan Processor role unique compared to other companies?

The Sr. Loan Processor role at Wealthfront is unique due to our innovative approach to mortgage lending. You will leverage cutting-edge technology to streamline processes and improve client experiences. Additionally, being part of a pioneering team in the fast-growing fintech industry offers an exciting atmosphere and the chance to influence how we transform clients' financial journeys.

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What type of work environment can a Sr. Loan Processor expect at Wealthfront?

At Wealthfront, Sr. Loan Processors can expect a positive and collaborative work environment that values creativity, diversity, and inclusion. We foster a culture where team members are encouraged to support one another, contribute ideas, and participate actively in achieving our departmental and company goals.

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Common Interview Questions for Sr. Loan Processor
Can you describe your experience with mortgage loan processing?

In your response, detail specific roles and responsibilities you held in your previous mortgage processing positions. Highlight the types of loans you processed, any challenges you overcame, and tools you utilized, which will demonstrate your capability to handle the responsibilities of a Sr. Loan Processor at Wealthfront.

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How do you prioritize your tasks when managing multiple loan applications?

Explain your approach to prioritization, perhaps mentioning strategies like categorizing applications by due dates, the complexity of the loan, or the client's needs. Use examples to illustrate your ability to stay organized and ensure timely processing without sacrificing attention to detail.

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What is your understanding of TRID and HMDA regulations?

Provide a brief overview of TRID (TILA-RESPA Integrated Disclosure) and HMDA (Home Mortgage Disclosure Act), discussing their importance in the mortgage lending process. Highlight how your knowledge of these regulations has been essential in ensuring compliance during your processing efforts.

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How do you handle communication with clients who may be anxious about the loan process?

Share a couple of techniques you employ to reassure clients, such as providing regular updates, being transparent about the process, and actively listening to their concerns. Show your ability to empathize with clients while guiding them through the loan processing journey.

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Describe a time when you had to escalate a loan file for further evaluation.

Use this question to narrate a specific incident where you noticed potential issues with a loan file that required escalation. Discuss the decision-making process that led to your escalation and the positive outcome that resulted from your actions.

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What strategies do you use to maintain a positive team environment?

Discuss any initiatives you’ve led or participated in that foster team collaboration, such as team-building activities or regular check-ins with colleagues. Emphasize how creating a positive work environment helps in achieving team goals.

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How do you adapt to changes in the mortgage industry that might affect your processing duties?

Illustrate your ability to remain flexible and open to change. Discuss methods you use to stay informed about industry trends, such as attending webinars, taking courses, or following industry news. Show that you embrace change as an opportunity for growth.

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What tools and technologies do you find most effective in mortgage processing?

Mention any specific tools, software, or technologies you have worked with. Explain how these have improved your efficiency and accuracy in processing loans, and express your enthusiasm for utilizing tech to enhance business processes at Wealthfront.

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Can you give an example of how you mentored a junior team member?

Provide a specific example of your mentorship experience. Focus on the guidance you offered, how you assessed the individual’s needs, and the impact it had on their development, showcasing your leadership and support skills.

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What excites you about the opportunity to work at Wealthfront?

Share what specifically interests you about being a Sr. Loan Processor at Wealthfront. Highlight the company’s mission, values, innovative approach to financial services, and how you see yourself contributing to the team, reflecting alignment with the company culture.

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Wealthfront is building a financial system that favors people, not institutions.

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Full-time, on-site
DATE POSTED
January 11, 2025

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