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Sr. Manager, Lifecycle Marketing - Client Engagement

As a leader in the financial technology industry, Wealthfront empowers individuals to take control of their financial futures through high interest saving, automated investing and financial planning. We are looking for a Sr. Manager of Lifecycle Marketing. You will be testing and creating marketing programs using lifecycle channels (email, in-app, push notifications) with the goal of helping clients through their customer journey with Wealthfront. The ideal candidate is curious about understanding the customer journey at each stage of the funnel, thinks both strategically and executes at an operational level with ease, well-versed in quantitative and qualitative marketing insights, and has worked with customer segmentation and personalization.  


This role is highly cross functional, working closely with Data Science & Engineering, Product Marketing, Consumer Research and Creative to deliver on our goals. The ideal candidate will have a consistent track record of leading multi-channel campaigns with success, being collaborative and finding opportunities to strategically uplevel new and ongoing marketing efforts.


This role sits on the marketing team and reports directly into the Director of Marketing, Lifecycle. We’re a remote friendly team and open to candidates from both the US and Canada. Come help us achieve our vision to make investing delightfully easy and understandable for our clients and prospective clients!


Responsibilities
  • Develop and manage personalized, multi-channel marketing programs designed to increase client’s financial knowledge, grow their savings, and help them find the next product that’s right for them.
  • Work closely with Data Science & Engineering, Product Marketing, Consumer Research and Creative to develop personalized programs developed with qualitative and quantitative insights that contribute to business goals.
  • Use Wealthfront’s customer segmentation, lifecycle stages, product usage and behaviors to develop automated and scalable marketing programs.
  • Oversee end-to-end development and management of lifecycle marketing campaigns across channels (email, push, in-app, etc), including strategy, A/B testing, campaign development, reporting, and optimization.
  • Measure and communicate performance and impact of marketing programs.


This role could be a fit if you have:
  • 6+ years of professional marketing experience, with a focus on customer lifecycle marketing.
  • Experience implementing and managing marketing automations for customers across the customer journey.
  • Proven examples of impactful projects translating data into actionable insights and strategic recommendations.
  • Experience running A/B and multivariate experiments in lifecycle channels.
  • Ability to build strong cross-functional partnerships and communicate optimally with broad groups of partners and teammates.
  • Balanced strategic, analytical and operational thinker, with proven ability to extract insights that inform marketing strategy; SQL knowledge a plus.
  • Personal finance knowledge/experience is a big bonus, but not required.
  • Knowledge of compliance and regulatory considerations within the financial services industry is a plus, but not required.
  • Experience with marketing platforms, Iterable is a plus.
  • BS or MS, or equivalent professional experience.


Once at Wealthfront, you will be:
  • Encouraged to work on projects that match your professional goals.
  • Supported in your professional development through feedback in weekly 1:1s and semi-annual reviews.
  • Provided autonomy so you can be a happy and successful member of our team.


Estimated annual salary range: $150,000 - $175,000 USD plus Equity.


Benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!


About Wealthfront


Wealthfront started with the ambition to transform the investment advisory business, with the goal to unlock access to high quality investment advice for millions who were underserved by the traditional institutions. We built one of the first automated investment products that allows you to invest in a personalized portfolio of thousands of companies in seconds for a remarkably low fee. We then expanded. We now work with partner banks to offer exceptional banking features through a Wealthfront Brokerage Cash Account, which makes it remarkably easy for people to automate their finances end-to-end and eliminated the hassle of money management, all of which resulted in attracting more than $70 billion of our client’s hard earned money, pioneering the robo-advisor category and transforming the broader industry. And yet, we have a long way to go to achieve our mission to build a financial system that favors people, not institutions. 


Wealthfront’s vision is to make it delightfully easy to build long-term wealth on your own terms. This vision is more relevant than ever because millions more people are getting into the market early and investing their hard earned savings in a handful of stocks. While this is a great way to start, it is inconsistent with building long-term wealth. We want to empower young investors to expand their horizon, and easily explore and execute on a wider range of investing strategies, make informed investment decisions that are consistent with their values and beliefs while also making it effortless to grow and compound their savings exponentially in a way that’s transformational to their lives and their long-term future.


For more information please visit www.wealthfront.com.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Please review our candidate privacy notice

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What You Should Know About Sr. Manager, Lifecycle Marketing - Client Engagement, Wealthfront

Wealthfront, a leader in the financial technology sector, is on the hunt for a Sr. Manager, Lifecycle Marketing - Client Engagement to join our dynamic team in Palo Alto, CA. In this exciting role, you will be at the forefront of our marketing strategies, testing and crafting programs that utilize lifecycle channels such as email, in-app notifications, and push communications. Your mission? To guide our clients seamlessly through their Wealthfront journey. We’re looking for someone who thrives on understanding the customer experience at every funnel stage, and can ease into both strategic planning and hands-on execution without breaking a sweat. You’ll analyze quantitative and qualitative marketing insights, use customer segmentation, and drive personalization to enhance client engagement. Collaboration is key! You will be working closely with our talented teams in Data Science & Engineering, Product Marketing, Consumer Research, and Creative to transform insights into impactful marketing campaigns. If you bring a wealth of experience in leading multi-channel campaigns and a collaborative spirit, we’d love to hear from you! Plus, we’re a remote-friendly company, so we encourage applicants from across the US and Canada to help us on our mission to make financial planning easy and enjoyable. With a competitive salary range of $150,000 - $175,000 plus equity and excellent benefits, this is a fantastic opportunity to advance your career at Wealthfront.

Frequently Asked Questions (FAQs) for Sr. Manager, Lifecycle Marketing - Client Engagement Role at Wealthfront
What are the responsibilities of a Sr. Manager, Lifecycle Marketing at Wealthfront?

As a Sr. Manager, Lifecycle Marketing at Wealthfront, you'll be responsible for developing and managing personalized, multi-channel marketing programs to enhance client financial literacy and encourage their growth through tailored recommendations. You’ll collaborate across departments, utilizing insights from data science and consumer research to optimize campaigns across various channels like email, push, and in-app notifications.

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What qualifications do I need to apply for the Sr. Manager, Lifecycle Marketing position at Wealthfront?

To apply for the Sr. Manager, Lifecycle Marketing role at Wealthfront, you should have over 6 years of professional marketing experience with a focus on customer lifecycle marketing. Familiarity with customer journey automation, successful multi-channel campaigns, and a solid understanding of marketing analytics and segmentation strategies is crucial. A background in personal finance and compliance considerations is also a plus.

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How does Wealthfront support professional development for the Sr. Manager, Lifecycle Marketing role?

At Wealthfront, professional development is key! As a Sr. Manager, Lifecycle Marketing, you will receive ongoing support through regular feedback in weekly one-on-ones and semi-annual reviews. Our culture emphasizes autonomy and encourages you to take on projects that align with your career goals, helping you thrive as a vital part of our team.

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What marketing channels will I work with as a Sr. Manager, Lifecycle Marketing at Wealthfront?

In the Sr. Manager, Lifecycle Marketing position at Wealthfront, you'll work with various marketing channels, including email, push notifications, and in-app communications. Your role will involve overseeing the end-to-end management of lifecycle marketing campaigns, including strategizing, A/B testing, and performance optimization to ensure impactful client engagement.

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Is Wealthfront open to remote employees for the Sr. Manager, Lifecycle Marketing position?

Yes! Wealthfront is a remote-friendly company, welcoming candidates from across the US and Canada for the Sr. Manager, Lifecycle Marketing position. We believe in fostering a flexible work environment to attract the best talent, regardless of location.

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Common Interview Questions for Sr. Manager, Lifecycle Marketing - Client Engagement
Can you describe your experience with lifecycle marketing strategies?

When answering this question, be specific about the strategies you've implemented in past roles. Highlight examples that demonstrate your ability to enhance customer engagement through personalized marketing efforts, using various channels and analytics to inform your decisions.

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How do you measure the success of lifecycle marketing campaigns?

Discuss the metrics you typically track, such as conversion rates, click-through rates, and customer retention. Emphasize your experience with analytics tools and your ability to analyze data to inform future campaigns and improve results.

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Give an example of a successful A/B test you conducted in a previous campaign.

When providing an example, outline your process for planning, executing, and analyzing the A/B test. Discuss the changes you made based on the results and how it positively impacted your marketing efforts.

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How do you approach customer segmentation in your marketing strategies?

Detail your understanding of customer segmentation and how you use data to create tailored marketing programs. Discuss your experience with demographic, behavioral, and psychographic segmentation to ensure targeted messaging.

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What do you consider when developing automated marketing programs?

Mention essential elements such as understanding the customer journey, ensuring relevant and timely messaging, and establishing clear goals. Talk about your experience with marketing automation tools and your approach to optimizing these processes.

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Describe a time you collaborated with a cross-functional team.

Share a specific instance where you worked with teams from different departments, like Data Science or Product Marketing. Highlight your role in the collaboration, the objectives, and how the partnership contributed to a successful marketing outcome.

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What is your experience with SQL and data analysis?

Be honest about your SQL skills and how you've used them in past roles. Discuss specific instances where you utilized data analysis to derive insights that shaped your marketing strategies or campaigns.

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How do you keep up with the latest trends in lifecycle marketing?

Explain your methods for staying current, whether that involves attending webinars, following industry leaders, or participating in professional networks. Demonstrate your commitment to continuous learning in lifecycle marketing.

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What challenges have you faced in your lifecycle marketing campaigns, and how did you overcome them?

Identify a particular challenge, describe the steps you took to address it, and discuss the outcomes. Focus on your problem-solving skills and ability to adapt in a fast-paced marketing environment.

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How would you handle negative feedback from a campaign?

Emphasize the importance of viewing negative feedback as an opportunity for growth. Discuss your approach to analyzing the feedback, making data-driven adjustments to your marketing strategy, and how you would communicate these changes to your team.

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Wealthfront is building a financial system that favors people, not institutions.

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Full-time, remote
DATE POSTED
December 25, 2024

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