Racing Bank Administrator

As a Racing Bank Administrator at Weatherbys, your responsibilities include serving as the main contact for clients, assisting with queries related to banking transactions, developing strong client relationships, and helping clients understand their banking needs. Additionally, you'll handle registrations for the Racing Payment Service and meet allocated sales targets, all while contributing to the overall success of our award-winning team.

To qualify for the Racing Bank Administrator position at Weatherbys, you need to have excellent communication skills and previous experience in a client-facing role. A levels or equivalent experience is preferred, and while a background in banking procedures is beneficial, a genuine interest in horseracing will give you an edge. Attention to detail and the ability to thrive in a fast-paced environment are also key qualities we are looking for.

At Weatherbys, we actively promote growth and development within our roles, especially for Racing Bank Administrators. By gaining comprehensive knowledge of our products and banking procedures, you'll be well-positioned for advancement. Your performance and contribution to the team can lead to greater responsibilities and career opportunities within the bank, supporting your professional development.

Racing Bank Administrators at Weatherbys enjoy a collaborative and supportive work environment. Initially, you will work fully onsite during training to gain a solid foundation in our processes. Afterward, you'll have the flexibility to work a hybrid schedule, balancing your time between the office and remote work. Being part of an award-winning team means you'll be supported and encouraged in your role.

Racing Bank Administrators at Weatherbys receive a competitive starting salary of £23,400, along with a comprehensive benefits package that includes private medical insurance, 25 days of annual leave (increasing to 28 with service), enhanced maternity and paternity leave, income protection, and a pension scheme. These benefits reflect our commitment to the well-being of our employees.

When answering this question, reflect on your passion for customer service and your interest in the banking industry. You might discuss the appeal of working with clients in the racing world and your desire to help simplify their horse ownership experience. Show your enthusiasm for being part of a friendly and successful team.

To effectively handle multiple queries, demonstrate your organizational skills and ability to prioritize tasks. Discuss methods you use to manage your time and ensure that each client feels valued and attended to. It's essential to emphasize your commitment to delivering excellent service, regardless of the pace.

Building relationships with clients hinges on strong communication and empathy. Share specific strategies you use, such as actively listening to their needs, following up regularly, and being proactive in suggesting solutions. Illustrate how these efforts lead to long-term client relationships.

When discussing a past experience, highlight a specific situation where you went above and beyond for a client. Describe the context, your actions, and the outcome. Emphasize your understanding of what exceptional service looks like and how it impacts client loyalty.

In your response, touch on essential skills such as communication, attention to detail, and adaptability in a fast-paced environment. Highlight how these skills contribute to providing excellent service and achieving sales targets, ensuring clients receive the support they need.

Discuss tools and strategies you utilize, such as to-do lists, scheduling software, or time-blocking techniques. Emphasize the importance of staying organized to meet client needs promptly, showing that you understand the value of efficient task management in a busy banking environment.

Demonstrate your knowledge about the unique financial services that horse owners might require, such as ownership registration, transaction management, and specialized banking products. Highlight any personal interests in horse racing and how they enhance your understanding of this niche market.

Discuss persuasive communication techniques and the importance of understanding clients' needs to tailor your approach. Mention the value of educating clients about relevant products and services and how creating rapport can naturally lead to meeting or exceeding sales targets.

When faced with an upset client, it's crucial to stay calm and patient. Discuss your approach to actively listening to their concerns, empathizing with their situation, and finding a resolution. Illustrate your ability to de-escalate situations and turn challenges into positive outcomes.

In your response, highlight your relevant skills, experiences, and enthusiasm for the role at Weatherbys. Emphasize your commitment to providing excellent service, along with your eagerness to learn and grow within the company. Show how you align with the values and culture at Weatherbys.