Senior IT Systems Engineer, Messaging

As a Senior IT Systems Engineer, Messaging at Webflow, you'll be responsible for administering Google Workspace and other communication platforms, ensuring secure and compliant data storage, creating technical documentation, and enforcing security policies for messaging systems. You will also provide support to team members to help them leverage these tools effectively.

To qualify for the Senior IT Systems Engineer, Messaging role at Webflow, you should have a minimum of 4 years of experience managing Google Workspace and messaging platforms. Familiarity with DNS, DKIM, and other email protocols is essential, along with business-level fluency in English. Candidates should also be adept at working in a remote-first environment.

Webflow champions a remote-first culture that prioritizes equality and inclusiveness. As a Senior IT Systems Engineer, Messaging, you can expect to work collaboratively with a diverse team, engage in intelligent debates, and continuously strive for improvement. We value transparency, respect, and a healthy urgency to serve our customers better.

At Webflow, we believe in supporting your personal and professional growth as a Senior IT Systems Engineer, Messaging. We will assist you in identifying your development interests and integrating them into your role, allowing you to grow your skill sets while contributing to the team effectively.

Webflow provides a comprehensive benefits package for Senior IT Systems Engineers, Messaging, including 100% employer-paid healthcare, flexible PTO, equity ownership, and mental wellness support. You will also benefit from family leave policies, professional coaching, and access to various stipends that support your work-life balance.

When answering this question, focus on specific tasks you've handled, such as user management, data recovery, and security settings. Share how you streamlined workflows and improved user adoption rates, showcasing your proactive approach in managing these platforms.

Highlight your familiarity with security frameworks and protocols such as DKIM, DMARC, and secure configurations. Discuss specific policies or procedures you've implemented to safeguard data and how you maintain compliance with industry standards.

Provide an overview of your organizational skills. Emphasize methods you use to sort tasks by urgency and importance, perhaps mentioning tools or frameworks that help optimize your workflow and ensure nothing falls through the cracks.

Think of a specific challenge you faced, describe the context, steps taken to resolve it, and the positive outcome that resulted. This demonstrates your analytical skills and ability to navigate difficult situations.

Discuss your method of developing training materials and conducting workshops or one-on-one sessions to educate users. Mention any success stories of improved user satisfaction or productivity as a result of your training initiatives.

Express your commitment to professional development, such as attending workshops, engaging with online courses, or participating in industry forums. Sharing specific resources or communities you follow can show your proactive learning attitude.

Highlight specific tools you have experience with, such as Google Apps Script or GAM, and provide examples of how automation has improved efficiency in your previous roles, freeing up time for more complex projects.

Illustrate your collaborative approach by describing regular feedback-gathering practices, such as surveys or one-on-one interviews, and how this feedback has influenced updates or changes in your approach to managing systems.

Demonstrate your conflict resolution skills by outlining a strategy to facilitate open discussions and find a common ground, focusing on how you would prioritize overall team objectives and user experience.

Discuss specific security practices, such as multi-factor authentication, regular compliance audits, and data encryption, showing your understanding of today's security landscape and your commitment to maintaining high standards.