WEM Innovation Solution Lead

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Do you want to be a technical subject matter expert with our growing Workforce Engagement Management (WEM) team?

As a WEM Innovation Lead, you will be presenting the Genesys value proposition, technologies, strategies, and product roadmaps. You will be the subject matter expert on our WEM platform. Our WEM system shines a light on employees and their satisfaction while enabling them to achieve higher productivity and deliver better customer experiences. Genesys was recognized as a Visionary in the 2020 Gartner Magic Quadrant for WEM.

Discover:

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits, and present the outcomes to all stakeholders. In these discovery workshops, you will create a strategy illustrating where our technology makes the largest impact.

Design:

You will create customized demonstrations, with the opportunity to showcase the impactfulness of the full WEM solution. This roadmap will tell the story of how together Genesys products and the customer will solve and overcome their business challenges.

Deliver:

You will meet your goals and help the field close opportunities by helping customers understand the potential of the Genesys Cloud WEM solution. In collaboration with our Sales, Marketing, and Product Management groups, you will provide insight into the use cases and how our solution fits the customer’s needs.

Learn:

Through ongoing learning of Genesys solutions and industry best practices, you will continue to advise the customer through the implementation process to ensure value.

Requirements:

#LI-CP1 #LI-Remote #LI-Hybrid #LI-Onsite

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

More details about our company benefits can be found at the following link:

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.