Turboprop Service Manager

The Turboprop Service Manager at Western Aircraft Inc. is responsible for overseeing multiple aircraft maintenance projects. This includes managing technicians, ensuring compliance with safety standards, coordinating schedules, and facilitating communication between customers and the technical team. The role also involves budgeting, resource allocation, and quality assurance to maintain the department's efficiency and profitability.

To qualify for the Turboprop Service Manager position at Western Aircraft Inc., candidates should possess a minimum of five years of experience in general aviation, with at least three years in a leadership role. A bachelor’s degree in Aviation, Business Management, or a related field is preferred, along with FCC licensure or FAA Repairman’s Certificate, and A&P certifications.

The Turboprop Service Manager plays a vital role in maintaining customer satisfaction by acting as a liaison during projects. They ensure clear communication regarding project statuses, address customer inquiries promptly, and oversee the approval process, ensuring all work is completed to the clients’ expectations and in compliance with safety standards.

A Turboprop Service Manager at Western Aircraft Inc. primarily works in an aircraft hangar environment, which can have moderate noise levels. The role often requires physical mobility for tasks such as bending and lifting, as well as the ability to manage both inside and outside operational conditions.

Western Aircraft Inc. offers an attractive benefits package for Turboprop Service Managers, including medical, dental, and vision insurance; short-term and long-term disability coverage; paid vacation and holiday leave; a 401K plan with employer matching, and health savings or reimbursement accounts. These benefits are designed to support employees’ overall well-being.

In responding, reflect on specific projects you've managed, detailing your role in overseeing the workflow, ensuring deadlines were met, and describing how you coordinated among various departments. Highlight your leadership skills and any challenges you faced and overcame during these projects.

Discuss your knowledge of safety regulations, specifically 14 CFR Part 145, and elaborate on the processes you implement to ensure every project adheres to safety guidelines. Mention any training you provide to your team and how you keep up-to-date with industry regulations.

Explain your approach to budgeting by detailing your experience with cost estimation, resource allocation, and tracking expenses. Discuss how you involve your team in the process and any tools or software you utilize to ensure accurate forecasts.

Share a specific instance where you navigated a challenging interaction with a client. Highlight your communication skills, your ability to listen, and how you resolved the issue while maintaining a positive professional relationship.

Provide examples of how you've mentored team members, including any formal training programs you've developed or led. Discuss your approach to give constructive feedback and how you assess the growth of technicians under your guidance.

Select a project that had positive outcomes, discussing the planning, execution, and delivery stages. Emphasize the teamwork involved and the role you played in steering the project towards success.

Discuss your methods for prioritizing projects, using tools or systems for scheduling and resource management. Demonstrate your flexibility and problem-solving skills in keeping projects on track despite potential conflicts.

Talk about your leadership style and specific motivational techniques like recognition, rewards, and team-building activities. Outline how you create an encouraging work environment that fosters productivity and morale.

Explain your processes for maintaining documentation accuracy, including the tools you use, how you train your team, and your methods for reviewing and verifying information before closing work orders.

Identify potential challenges such as ever-evolving regulations, technological advancements, or resource management. Discuss your strategies for staying ahead of these challenges to lead the team successfully.