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Product Operations Manager

Company Description

At Western Digital, we are on a mission to unlock the potential of data so people, companies and organizations everywhere can create what’s next. To fulfill our vision, we are always on the lookout for potential team members who share our passion for solving problems to empower others.

When you join Western Digital, you join a legacy more than 50 years in the making. Across our Western Digital®, SanDisk®, SanDisk® Professional, WD® and WD_BLACK™ brands, we have brought some of the most storied advancements in memory and data storage technology to market—and our best, most innovative work is yet to come.

From energizing gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Here’s how you can help.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Working as the Product Owner and Team Leader, this individual will manage a cross-functional POM Team that is responsible for identifying and managing operational activities of multiple products throughout their life cycle and representing Operations in the Core team.
  • Responsible for making decisions and commitments on behalf of the Operations team in the Product Line Core Team (PLCT) and Product Development Team (PDT) meetings
  • Identify and prepare a qualification plan for product development, samples, and manage the qualification builds
  • Coordinate with Supply Chain Planning teams, Procurement, Sales Operations, and Factory Management during the development and manufacturing ramp-up of the product.
  • Ensuring Low Volume Manufacturing (LVM) and production readiness by coordinating with Supply Chain, Procurement, Sales Operations, and Factory
  • Ensure Bill of Material (BOM) and SKU management requirements are met·
  • Maintaining and updating Western Digital’s internal software and databases to reflect existing and future NPI /Engineering demand, assembly instructions, build, and engineering sample plan
  • Maintains and leads efforts to improve our models and further, automate and optimize business processes and cost-reduction activities.
  • He/She will work on multiple projects simultaneously and interact with different teams both internally and externally.

Qualifications

REQUIRED:

  • BS/ B Tech in Engineering / Supply Chain Management/ Management / Science, MS/M Tech/ MBA preferred
  • 3 - 5 years of Program Management and New Product Introduction (NPI) experience specializing in EMS/Semiconductor.

SKILLS:

  • Possesses good analytical & presentation skills. Knowledge in the Semiconductor industry NPI, supply chain processes, and activities Very strong data analytics, presentation, and communication skills Great communication skills with proven ability to work in a cross-functionally dynamic environment
  • Experience in working with a multinational team and the ability to work independently with internal customers at all levels & with various cultural backgrounds.
  • Strong attention to detail, excellent organizational skills, and the ability to multitask, constructively challenge the status quo, provide solutions and implement new processes. The working knowledge of applications such as MS Excel, MS projects, Agile & SAP

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the “Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here: Pay Transparency Nondiscrimination Provision (dol.gov)

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience, we anticipate that the application deadline will be 04/17/2025 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

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Average salary estimate

$105000 / YEARLY (est.)
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$90000K
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What You Should Know About Product Operations Manager, Western Digital

At Western Digital, we're seeking a passionate Product Operations Manager to join our dynamic team in Milpitas, CA. If you're interested in a role that blends leadership with strategic operational management, this could be the perfect fit for you. As the Product Owner and Team Leader, you'll lead a cross-functional Product Operations Management (POM) team tasked with overseeing multiple products throughout their life cycles. Your contributions will directly influence how we innovate and launch data storage and memory solutions that empower businesses and individuals alike. In this position, you’ll coordinate efforts among various teams including Supply Chain, Procurement, and Factory Management to ensure our products are built to specification and ready for market. You'll also be responsible for developing qualification plans, managing product sample builds, and improving our operational processes to optimize efficiency. With a minimum of 3-5 years in Program Management or New Product Introduction, your expertise in the Semiconductor industry will be invaluable. You’ll thrive in a collaborative environment where attention to detail and strong analytical skills are crucial. If you're ready to take on the exciting challenge of driving product excellence at Western Digital, we want to hear from you!

Frequently Asked Questions (FAQs) for Product Operations Manager Role at Western Digital
What are the key responsibilities of a Product Operations Manager at Western Digital?

As a Product Operations Manager at Western Digital, your key responsibilities include managing the POM team, directing operational activities for multiple products across their life cycles, and representing Operations in core team meetings. You’ll develop qualification plans, manage qualification builds, and ensure effective collaboration with Supply Chain and Factory teams to get products to market efficiently. Your role is pivotal in optimizing business processes and implementing efficient operational strategies.

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What qualifications are required for the Product Operations Manager role at Western Digital?

To qualify for the Product Operations Manager position at Western Digital, candidates should have a BS/B Tech in Engineering, Supply Chain Management, or a related field; an MS/M Tech/MBA is preferred. A minimum of 3-5 years of program management experience with a focus on New Product Introduction in the Semiconductor industry is essential. Strong analytical, presentation, and communication skills are also critical for success in this role.

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What skills are important for success as a Product Operations Manager at Western Digital?

Success as a Product Operations Manager at Western Digital hinges on several key skills, including strong analytical capabilities, excellent communication, and the ability to work effectively in a cross-functional environment. Proficiency in data analytics and familiarity with software applications such as MS Excel and Agile methodologies are also important. Attention to detail and organizational skills are crucial for managing multiple projects simultaneously.

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How does Western Digital support diversity and inclusion within its teams?

Western Digital is deeply committed to fostering an inclusive workplace that values diversity. The company believes that diverse perspectives lead to innovative outcomes, reflecting the communities and customers it serves. Western Digital actively promotes an environment of belonging and respect, ensuring every employee feels valued and encouraged to contribute. This commitment is evident in their recruitment practices and internal policies.

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What opportunities for career growth are available for a Product Operations Manager at Western Digital?

When you step into the role of Product Operations Manager at Western Digital, you not only contribute to exciting projects but also position yourself for significant career growth. The company emphasizes employee development and offers training and mentorship programs designed to enhance your skills and maximize your professional potential in the field of product management and beyond.

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Common Interview Questions for Product Operations Manager
Can you describe your experience with New Product Introduction (NPI)?

In your response, be sure to share specific projects you've worked on, emphasizing your role in the NPI process. Highlight your ability to coordinate teams, manage timelines, and ensure product quality. Discuss any challenges faced and how you overcame them to demonstrate your problem-solving skills.

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How do you prioritize tasks when managing multiple projects?

Consider discussing your approach to time management and prioritization. You might mention tools or methodologies you use (like Agile or Kanban) to keep projects on track. Provide examples of how you've successfully prioritized tasks in previous roles, emphasizing your analytical skills and attention to detail.

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Explain how you handle cross-functional team dynamics.

In your answer, articulate the importance of communication and relationship-building in cross-functional teams. Discuss strategies you use to ensure collaboration and resolve conflicts, such as regular meetings and establishing clear goals, drawing from your experiences with diverse teams.

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What methods do you employ to ensure quality during product development?

Discuss the quality assurance processes you've implemented in previous roles. Share specific techniques, like conducting regular testing phases or utilizing customer feedback to drive improvements, showcasing your commitment to delivering high-quality products.

Join Rise to see the full answer
How do you stay updated with trends in the semiconductor industry?

Highlight your proactive approach to industry knowledge, such as attending conferences, participating in webinars, and following relevant publications or key influencers. This shows your dedication to continuous learning and staying ahead of industry developments.

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What role does data analytics play in your decision-making?

Discuss how data analytics informs your product management decisions. Give examples of specific metrics you've tracked and how they've influenced strategies or changes in previous projects, underlining your analytical capabilities in a data-driven environment.

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Describe a time when you faced a significant project challenge and how you handled it.

Prepare to describe a specific situation that outlines the challenge, your response, and the outcome. Use the STAR method (Situation, Task, Action, Result) to structure your reply, demonstrating your problem-solving prowess under pressure.

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How do you approach making decisions in a team environment?

Explain your collaborative decision-making style, emphasizing the importance of involving key stakeholders and considering diverse viewpoints. Share examples where this approach led to successful outcomes to showcase your leadership skills.

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What experience do you have with Bill of Materials (BOM) and SKU management?

Talk about your hands-on experience with BOM and SKU management. Detail how you've managed these items in prior projects and the impact it had on efficiency and production, underscoring your familiarity with these critical operational components.

Join Rise to see the full answer
How do you ensure that your team meets tight deadlines without sacrificing quality?

Discuss strategies you employ to balance deadlines with quality, such as setting realistic timeframes, prioritizing tasks, and conducting frequent reviews. Highlight an instance from your past experience where you successfully navigated this challenge.

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At Western Digital, we believe in the promise of data and we’re redefining how the world keeps and leverages it. We power the technology and develop the solutions that transform the possibilities of data into reality. At every step, we innovate wi...

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Full-time, on-site
DATE POSTED
December 18, 2024

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