Lead Service Technician II - Huntsville, Alabama

To apply for the Lead Service Technician II position at Whaley Foodservice, you need to be at least 18 years old and possess three years of maintenance experience specifically in repairing commercial cooking or refrigeration equipment. Strong HVAC experience is an advantage. Additionally, a valid driver's license and a driving record that meets the company's safety standards are required.

As a Lead Service Technician II at Whaley Foodservice, you'll enjoy a competitive salary alongside a range of benefits including a sign-on bonus for experienced technicians, a company vehicle, cell phone, uniforms, and top-of-the-line meters and test equipment. We also offer continuing education opportunities, 401k and profit-sharing plans, as well as paid holidays, vacation, and comprehensive medical and dental benefits including company-paid life insurance.

Yes, there is a sign-on bonus available for experienced technicians applying for the Lead Service Technician II position at Whaley Foodservice. This incentive reflects our commitment to attracting skilled professionals who will contribute to our quality service in commercial food equipment maintenance.

As the Lead Service Technician II at Whaley Foodservice, your primary responsibilities include troubleshooting and repairing commercial kitchen cooking, refrigeration, and HVAC equipment. You will also communicate with the branch office to order necessary parts, provide status updates to customers and the office, complete service tickets, and maintain your service vehicle and tools to reflect Whaley's quality standards.

The work environment for a Lead Service Technician II at Whaley Foodservice involves regular travel to various work sites, with exposure to high-temperature environments, such as busy kitchens. You will need to be prepared for physically demanding tasks, including lifting heavy equipment and working in tight spaces, all while maintaining a focus on safety and efficiency.

To be successful in the Lead Service Technician II role at Whaley Foodservice, it is essential to have strong troubleshooting and problem-solving skills, excellent customer service, and communication abilities. Additionally, a self-starting attitude, dependability, and organizational skills are crucial for managing service calls and paperwork efficiently.

Whaley Foodservice is dedicated to the growth of its employees by providing continuing education programs and industry certifications for Lead Service Technicians. We believe that investing in your professional development not only benefits you but also enhances our service quality, making it a win-win scenario.

When answering this question, detail a specific instance where you successfully diagnosed and repaired a complex piece of equipment. Describe the steps you took, the challenges you faced, and how you resolved them, highlighting your problem-solving skills and technical expertise.

In your response, emphasize your organizational skills and ability to stay calm under pressure. Discuss how you evaluate urgency based on factors like customer needs, equipment downtime, and distance, and the systems you use (like checklists or scheduling apps) to manage your time effectively.

Describe your approach to fostering good customer relationships, such as clear communication, understanding customer needs, setting realistic expectations, and following up after service calls. Provide examples of how positive interactions have led to customer satisfaction and loyalty.

When discussing safety protocols, detail your understanding of industry safety standards, the use of personal protective equipment (PPE), and how you evaluate and mitigate risks at job sites. Mention past experiences where safety protocols were critical to a successful repair.

Talk about the resources you use to keep updated, such as industry publications, training courses, or forums. Mention any specific certifications or training that you've completed to expand your knowledge in the field, showing your commitment to continuous improvement.

Provide a concrete example where your proactive approach to maintenance enabled you to spot an issue early. Discuss your method of inspection and troubleshooting, emphasizing how your actions prevented a major breakdown and additional costs.

In your answer, convey your attention to detail and organizational skills. Discuss how you manage documentation, such as using digital tools or checklists, ensuring that all information is collected and reported promptly to maintain efficiency.

Highlight your flexibility and availability for on-call duties, emphasizing how you prepare for unexpected issues and manage your time effectively to ensure quick response times while maintaining your work-life balance.

Share your passion for the trade and the satisfaction you gain from solving problems, helping customers, and keeping equipment running smoothly. Your enthusiasm will resonate well during the interview.

Discuss your understanding of the importance of compliance in maintaining quality and safety standards. Explain how you familiarize yourself with policies, seek clarification when needed, and routinely check your practices against company guidelines.