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Entry level Customer Support - Philadelphia, full-time, on-site image - Rise Careers
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Entry level Customer Support - Philadelphia, full-time, on-site - job 1 of 2

Customer Service Representative

Position: Customer Service Representative

Location: On site, NY

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $17 to $20 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz:

Competitive Salary: Earn between $17 - $20 per hour, based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential: Show your commitment and watch your salary grow.

Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after just 6 months.

Responsibilities:

  • Advise current and prospective customers.
  • Communicate effectively with customers in person.
  • Explain bike features and functions to customers.
  • Assist customers in choosing a bicycle model, battery type, accessories and services.
  • Manage customer onboarding and payments.
  • Maintain document flow related to sales transactions.
  • Working with current clients, including inspecting bikes and issuing fines.
  • Managing client accounts and requests in the ERP system, specialized automation tools (such as chatbots), and other software and applications used by the company.
  • Prepare and submit necessary reports related to sales, inventory, and store operations.
  • Adhere to the organization of the store to maintain a welcoming environment.
  • Track inventory levels and ensure accurate stock levels.
  • Coordinate stock transfer and fulfillment as needed.
  • Assist with store opening and store closing duties, as required.
  • Perform general office and administrative tasks.
  • Perform other duties as assigned by the direct supervisor to support store operations and ensure smooth workflow.
  • Be flexible and available to work shifts across Monday through Sunday, as scheduled.
  • Exceptional written and verbal communication skills.
  • Ability to build rapport and effectively engage with diverse personalities.
  • Proficiency in Microsoft Office and Google Sheets, with a strong command of productivity tools.
  • Outstanding multitasking capabilities, ensuring efficiency in a dynamic environment.
  • Flexibility and availability to work on both weekdays and weekends.

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Training Provided: We believe in empowering you to reach new heights.

Commute on Us: Make your daily journey smoother and cost-effective.

401(k) Retirement Plan: Invest in your future.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour Shifts: Balance work and life seamlessly.

Competitive Salary: $17 - $20 per hour.

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Average salary estimate

$38400 / YEARLY (est.)
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$35200K
$41600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit histor...

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Full-time, on-site
DATE POSTED
March 11, 2025

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