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Case Manager, Personal Injury

Based in California and specialized in personal injury, our client, a fast-growing LA-based PI firm, strives to protect our their and their rights against insurance companies, negligent and irresponsible property owners and employees, and lowball settlements. Their clients entrust us with their claims because they know we go above and beyond to get optimal results.
From car accidents to work-related injuries, the firm champions their clients' claims and stays with them throughout the process.

They are seeking a highly organized and detail-oriented Pre-Litigation Case Manager to join their growing team. The Case Manager will be responsible for managing all aspects of personal injury cases from initial client intake through settlement negotiation, prior to the filing of a lawsuit. This role requires excellent communication skills, strong organizational abilities, and a compassionate approach to client interaction.

Responsibilities:

  • Conduct initial client interviews and gather detailed information regarding accidents and injuries.
  • Open and maintain case files, ensuring all documents are accurately organized and filed.
  • Obtain and review medical records, police reports, and other relevant documentation.
  • Communicate regularly with clients, providing updates on their case and addressing their concerns.
  • Correspond with insurance adjusters, medical providers, and other parties involved in the case.
  • Prepare demand packages and negotiate settlements with insurance companies.
  • Maintain accurate records of all case-related expenses and communications.
  • Assist attorneys with case preparation and other tasks as needed.

  • Prior experience as a pre-litigation case manager or legal assistant in a personal injury law firm is preferred.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong attention to detail and ability to multitask in a fast-paced environment.  
  • Proficiency in FileVine preferred
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).  
  • Knowledge of personal injury law and procedures is a plus.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Case Manager, Personal Injury, Widger Talent LLC

If you're passionate about helping others, our client, a fast-growing personal injury firm based in Los Angeles, is on the hunt for a talented Pre-Litigation Case Manager to join their team. This firm is dedicated to protecting their clients' rights against the frustrations of insurance companies, careless property owners, and unfair settlements. As a Case Manager, you will play a pivotal role in managing personal injury cases from the initial client intake all the way through to settlement negotiations, all without the need for litigation. You’ll conduct client interviews, gather essential accident details, and ensure all case files are meticulously organized. Communication is key in this position—as you’ll interact with clients to keep them updated, while also liaising with insurance adjusters and medical providers. Your attention to detail will shine as you prepare demand packages and negotiate fair settlements, making sure every communication and expense is accurately recorded. The ideal candidate should already have experience in a pre-litigation role or as a legal assistant within a personal injury context. Excellent interpersonal skills, multitasking abilities, and proficiency in tools like FileVine and Microsoft Office Suite will definitely set you apart. If you’re organized, compassionate, and ready to champion clients’ claims, this could be a fantastic opportunity for you!

Frequently Asked Questions (FAQs) for Case Manager, Personal Injury Role at Widger Talent LLC
What are the responsibilities of a Case Manager in a Personal Injury firm?

As a Case Manager at our client’s Los Angeles-based personal injury firm, you would be responsible for managing various aspects of personal injury cases. This includes conducting initial client interviews, gathering and organizing case-related documentation, such as medical records and police reports, and maintaining consistent communication with clients throughout their cases. You’d also be tasked with preparing demand packages, negotiating settlements with insurance companies, and assisting attorneys in case preparation.

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What qualifications are needed for a Pre-Litigation Case Manager at a Personal Injury law firm?

To excel as a Pre-Litigation Case Manager at our client’s personal injury law firm, you should have prior experience in a similar role, preferably in a personal injury setting. Strong organizational skills, excellent communication and interpersonal skills, and a keen attention to detail are essential. Proficiency with FileVine and Microsoft Office Suite will enhance your effectiveness in the role, while knowledge of personal injury law can be an added advantage.

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How does the Case Manager role at a Personal Injury firm differ from other legal positions?

The Case Manager role in a personal injury firm focuses specifically on managing cases before they escalate to litigation. This involves interacting closely with clients, collecting vital information, communicating with insurance adjusters, and negotiating settlements. Unlike litigation roles, where the focus may be on court representation and legal strategy, a Case Manager is primarily dedicated to ensuring client satisfaction and securing fair outcomes without going to court.

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What tools do Case Managers use in a Personal Injury law firm?

In the role of a Case Manager at a personal injury law firm, you will often utilize tools like FileVine for case management. Additionally, proficiency in Microsoft Office Suite (Word, Excel, Outlook) is critical for managing documents, communications, and billing. These tools help streamline processes, maintain organization, and enhance communication with clients and other parties.

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What makes a successful Case Manager in a personal injury firm?

A successful Case Manager at our client’s personal injury law firm excels in communication, organization, and compassion. Being able to empathize with clients, keep intricate case details organized, and effectively negotiate with insurance companies are vital traits. A strong knowledge base of personal injury law and the ability to multitask in a fast-paced environment will also contribute to success in this role.

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Common Interview Questions for Case Manager, Personal Injury
Can you describe your experience with handling personal injury cases?

When answering this question, share specific examples from your previous roles where you successfully managed personal injury cases. Discuss the steps you took, the challenges you faced, and how you ensured positive outcomes for your clients.

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How do you prioritize tasks when managing multiple cases simultaneously?

It's essential to demonstrate your organizational skills. Explain your methods for prioritization, such as maintaining a detailed task list, using project management software, or setting deadlines for both yourself and clients.

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What strategies do you use to communicate effectively with clients?

Discuss your approach to client communication, emphasizing the importance of transparency, timeliness, and empathy. Provide examples of how you’ve kept clients informed about their case statuses.

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How do you gather and organize case documents?

Share your systematic approach to gathering and organizing documents, whether through filing systems, software tools, or checklists. Highlight the importance of accuracy and how it benefits the case effectiveness.

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What steps do you take to negotiate settlements with insurance companies?

Explain your negotiation process, including preparing demand packages, reviewing comparable case settlements, and outlining strategies that have worked for you in past negotiations.

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Can you provide an example of a challenging situation with a client and how you handled it?

Be ready to discuss a real-life example where you faced a challenge with a client, detailing the situation, your response, and the positive resolution that followed to show your problem-solving ability.

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How do you stay current with personal injury law and industry trends?

Mention any resources you utilize such as legal blogs, professional associations, webinars, or continuing education courses. This shows your commitment to staying informed and improving your skills.

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Describe your experience with using case management software.

Discuss your familiarity with relevant software, such as FileVine or similar tools, and how using these systems has helped you streamline processes and increase efficiency in managing cases.

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How do you handle stress and maintain your performance in a fast-paced environment?

Share your techniques for managing stress, such as time management, work-life balance practices, or relaxation techniques, providing insight into how you remain productive under pressure.

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Why do you want to work as a Case Manager in this personal injury firm?

Express your motivation for joining this specific firm by discussing their reputation, values, and how your personal goals align with their mission to protect client rights. This truly showcases your enthusiasm for the role.

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DATE POSTED
January 9, 2025

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