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Community Manager I (Fort Greely)

WinnCompanies is in search of a dynamic Community Manager I to join our military housing team at Fort Greely, AK.


In this role, you will be responsible for the day-to-day management of the community operations, including maintaining community curb appeal, controlling expenditures, and facilitating the resident journey. You will manage direct reports, assist with supervising the Assistant Community Manager and the Resident Services Coordinators, and work closely with the Marketing and Communications Manager, the Leasing Manager, and the Maintenance Managers.


This opportunity offers a pay range of $25.00 to $30.00 per hour, depending on experience.


Responsibilities
  • Resolve and address resident complaints, disputes, and other issues.
  • Act as a primary escalation point for community management operations.
  • Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
  • Participate in hiring, terminating, and facilitating progressive discipline for Community Center staff. Actively participate in recruitment process for all personnel and structure or compensation adjustments personnel.
  • Conduct quarterly and annual performance reviews for all direct reports.
  • Responsible for aggressive and timely collection of delinquent accounts. Ensure consistent and fair collection of damages at move out, during occupancy. May be responsible for overseeing petty cash and other financial functions.
  • Monitor curb appeal throughout the community and office and maintain the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick up and enforcing community standards.
  • Responsible for meeting budgeted occupancy and financial goals. Responsible for monitoring occupancy rates and vacancies. Provide accurate and timely reports to the Operations Director.
  • Identify safety, curb appeal, maintenance, and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges
  • Ensure compliance and implementation of all WHS policies and procedures, including the resident journey.
  • Assist and participate in the organization and execution of company-sponsored resident events including social events, educational classes, and community programs.


Requirements
  • High school diploma or GED equivalent
  • 3-5 years of relevant work experience
  • Less than 1 year of supervisory experience
  • A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Experience with various computer systems, including Microsoft Office.
  • Ability to manage multiple assignments and tasks.
  • Ability to work with a diverse group of people and personalities.
  • Excellent customer service and organizational skills.
  • Outstanding written and verbal communication skills.
  • Superb attention to detail.
  • Availability to work nights and weekends as needed.


Preferred Qualifications
  • Associate's degree in business-related field
  • Experience in property management
  • Experience with Yardi property management software


$25 - $30 an hour

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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What You Should Know About Community Manager I (Fort Greely), WinnCompanies

WinnCompanies is excited to welcome a Community Manager I to our military housing team at Fort Greely, AK! If you're a dynamic individual with a passion for community engagement and a knack for operations, this role is tailor-made for you. As a Community Manager I, you’ll take the lead on day-to-day management of our vibrant community, ensuring everything from curb appeal to resident satisfaction runs smoothly. You’ll have the opportunity to guide and inspire your team, which includes the Assistant Community Manager and Resident Services Coordinators, while working closely with our Marketing, Leasing, and Maintenance Managers. Your day-to-day responsibilities will encompass handling resident concerns, managing budgets, and maintaining operational compliance with our policies. In this role, you’ll play a critical part in creating a harmonious living environment while ensuring our financial goals are met. If you've got the experience—ideally around 3-5 years in a similar capacity—and a can-do attitude, along with strong organizational and interpersonal skills, we want to hear from you! With a competitive pay of $25 to $30 an hour based on your experience, plus an array of generous benefits designed to promote your wellbeing, this is not just a job; it’s a chance to make a meaningful impact in the community. Join us at WinnCompanies, where your skills can help us enhance the living experience for our residents. We look forward to meeting you!

Frequently Asked Questions (FAQs) for Community Manager I (Fort Greely) Role at WinnCompanies
What are the primary responsibilities of a Community Manager I at WinnCompanies?

As a Community Manager I at WinnCompanies, your main responsibilities involve overseeing daily community operations which include maintaining high curb appeal, managing resident relationships, and ensuring the financial health of the community. You will also supervise the Assistant Community Manager and the Resident Services Coordinators, handle escalated issues, and participate in the recruitment and performance review processes. Your role is vital in ensuring that residents receive excellent customer service and that the community runs smoothly.

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What qualifications do I need to apply for the Community Manager I position at WinnCompanies?

To apply for the Community Manager I role at WinnCompanies, you should have a high school diploma or GED equivalent along with 3 to 5 years of relevant work experience. Previous supervisory experience is preferred, but not required. Familiarity with property management software such as Yardi and solid computer skills, particularly in Microsoft Office, are also important. Strong communication, organizational skills, and attention to detail will set you apart in this position.

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What benefits does WinnCompanies offer to Community Manager I employees?

WinnCompanies provides a wide array of benefits for Community Manager I employees, including generous time off policies, various health plan options, a 401(k) plan with company match, and tuition reimbursement programs. Additionally, employees can participate in a wellbeing program and enjoy discounts from several corporate partners. Flexible scheduling options may also be available, allowing for a good work-life balance while contributing to the impact made in the community.

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How does a Community Manager I handle resident complaints at WinnCompanies?

Handling resident complaints is a key responsibility for a Community Manager I at WinnCompanies. You will act as the primary escalation point for all community management operations, resolving issues promptly and effectively. You’ll be expected to provide high standards of customer service, addressing inquiries with care and ensuring that residents feel heard and valued. By actively engaging with residents and implementing solutions, you’ll contribute to a positive community atmosphere.

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What is the pay range for the Community Manager I role at WinnCompanies?

The pay range for a Community Manager I at WinnCompanies is between $25.00 and $30.00 per hour, based on your experience. This competitive compensation reflects the responsibilities of the role and the importance of building positive community relationships while ensuring operational excellence.

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Common Interview Questions for Community Manager I (Fort Greely)
How do you ensure excellent customer service in your role as a Community Manager I?

To ensure excellent customer service, I prioritize open communication with residents and actively listen to their concerns. I believe in creating an inviting atmosphere where residents feel comfortable approaching me. Providing timely responses and solutions is key, so I develop protocols for addressing common issues swiftly and effectively.

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How would you handle a conflict between residents?

Handling conflicts between residents requires a calm and neutral approach. My strategy is to listen to both parties separately to understand the issue, facilitating a dialogue between them to reach a resolution. If necessary, I would mediate the conversation, ensuring that both parties feel respected and valued while aiming for a mutually agreeable solution.

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What strategies would you implement to maintain curb appeal in the community?

Maintaining curb appeal involves regular assessments and collaborating with maintenance teams to address cleanliness and landscaping issues. I would implement community clean-up days and encourage resident participation. Additionally, setting up a regular schedule for inspections ensures our standards are consistently met.

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Can you give an example of how you've managed a budget in the past?

In previous roles, I closely monitored monthly expenses against our budget. When overspending occurred, I analyzed the cause and proposed actionable adjustments. For instance, I found cost-effective vendors for routine maintenance, allowing us to reallocate funds towards community events that enhance resident satisfaction.

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What software tools are you familiar with that would help in managing community operations?

I have experience with property management software like Yardi, which streamlines operations like leasing, maintenance requests, and financial tracking. I'm also proficient in Microsoft Office, using applications like Excel for budgeting and reporting, which are essential in managing community operations effectively.

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How do you prioritize your tasks as a Community Manager I?

To prioritize tasks effectively, I categorize them based on urgency and impact. Daily tasks such as resolving resident complaints are top priority, while long-term projects like community events are scheduled according to deadlines. Using organizational tools and setting reminders helps me stay on track and ensure nothing falls through the cracks.

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How would you promote community events to ensure resident participation?

Promoting community events effectively involves communicating through various channels. I would use newsletters, social media, and direct emails to reach residents. Collaborating with resident services coordinators to engage residents in planning ensures the events cater to their interests, enhancing participation.

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How do you assess resident satisfaction in your community?

I assess resident satisfaction through regular feedback channels such as surveys, informal check-ins, and community meetings. By analyzing the data collected, I can identify areas for improvement, and I ensure residents know their opinions matter as we implement changes based on their feedback.

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What experience do you have with managing a team?

In my previous roles, I led teams of varying sizes, focusing on coaching and development. I conducted regular performance reviews and encouraged open dialogue to foster trust and collaboration. I also mentored staff, helping them align with the community's goals and tackle challenges more effectively.

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How would you handle an underperforming team member?

If I encountered an underperforming team member, I would schedule a private meeting to discuss their challenges. Establishing an open communication line allows us to work together to identify solutions. I would provide additional training or resources and set measurable goals to track their progress, ensuring they feel supported in improving their performance.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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DATE POSTED
December 24, 2024

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