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Leasing Manager II (Fort Wainwright) - job 1 of 2

WinnCompanies is looking for a dynamic Leasing Manager II to join our military housing team at Fort Wainwright, AK.


In this role, you will manage the day-to-day leasing and marketing operations, and supervise other leasing professionals. You will also oversee the functions of apartment rentals, move-ins, and lease renewals.


Responsibilities
  • Interact with prospective and current residents to achieve maximum occupancy.
  • Generate and manage traffic, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
  • Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
  • Deliver customer service that exceeds expectations for new and current residents.
  • Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
  • Review, prioritize, and distribute resident service requests as required.
  • May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives.
  • Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business.
  • Remain current with local events and hiring trends that may have an impact on the property.
  • During the application or renewal process, responsible to gather appropriate documents by program type for residency approval submission to the appropriate person or third-party vendor for review and approval.
  • Remain current with any and all federal, state, and/or other regulatory requirements and programs.


Requirements
  • High school diploma or GED equivalent.
  • 2-5 years of sales, customer service or hospitality related experience.
  • A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Knowledge of landlord, tenant, and fair housing laws.
  • Experience with computer systems, including web-based applications and some Microsoft Office applications.
  • Excellent customer service skills.
  • Outstanding follow-up and organization skills.
  • Ability to work effectively and positively with team members, military families, and individuals at all levels of different organizations.
  • Ability to mitigate conflict.


Preferred Qualifications
  • Bachelor's degree.
  • Experience with Yardi property management software.
  • NALP or other industry-related certifications.
  • Experience working with wait lists and the reassignment and relocation of families into military housing.


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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What You Should Know About Leasing Manager II (Fort Wainwright), WinnCompanies

WinnCompanies is excited to invite applications for the position of Leasing Manager II at Fort Wainwright, AK, a role perfectly suited for a dynamic individual ready to take on the challenge of managing our military housing leasing operations. As a Leasing Manager II, you'll dive into the day-to-day activities that keep our community thriving—this includes everything from supervising a talented team of leasing professionals to ensuring our apartment rentals and move-in processes run smoothly. You'll be interacting with prospective and current residents, striving for maximum occupancy while delivering outstanding customer service. Your responsibilities will involve managing traffic, conducting property tours, qualifying prospects, and handling lease documentation like a pro. A fundamental part of your role will also be reviewing and prioritizing resident service requests, which means you'll be at the heart of our residents’ experiences. Knowledge of landlord and tenant laws coupled with exceptional organizational skills is essential in this fast-paced environment. We value teamwork, so your ability to collaborate effectively with military families and various stakeholders will greatly contribute to our community’s success. If you possess a high school diploma and 2-5 years of experience in sales or customer service, and you're eager to learn and grow, this could be the next step in your career! Join us at WinnCompanies where your passion for excellence can help us make a positive impact in the lives of real people every day.

Frequently Asked Questions (FAQs) for Leasing Manager II (Fort Wainwright) Role at WinnCompanies
What are the main responsibilities of a Leasing Manager II at WinnCompanies in Fort Wainwright?

As a Leasing Manager II at WinnCompanies located at Fort Wainwright, AK, your main responsibilities will include managing day-to-day leasing and marketing operations, supervising leasing professionals, interacting with residents, and generating maximum occupancy through effective marketing and leasing strategies. You'll also handle lease documentation and service requests while ensuring customer service excellence.

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What qualifications are needed to be a Leasing Manager II at Fort Wainwright with WinnCompanies?

To become a Leasing Manager II with WinnCompanies at Fort Wainwright, you need at least a high school diploma or GED equivalent, and 2-5 years of experience in sales, customer service, or hospitality. Knowledge of landlord and tenant laws, exceptional customer service skills, and proficiency in computer systems, including Microsoft Office, are also important.

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Is experience with property management software necessary for the Leasing Manager II role at WinnCompanies?

While it's not mandatory, having experience with Yardi property management software is preferred for the Leasing Manager II position at WinnCompanies in Fort Wainwright. Familiarity with property management systems can greatly enhance your ability to excel in leasing operations.

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What is the work environment like for a Leasing Manager II at WinnCompanies in Fort Wainwright?

The work environment for a Leasing Manager II at WinnCompanies in Fort Wainwright is dynamic and team-oriented. You'll be working closely with military families and engaging in a fast-paced setting where excellent interpersonal skills and teamwork are essential for success. Our focus is on innovation, diversity, and mutual respect.

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What opportunities for professional development does WinnCompanies offer for Leasing Managers?

WinnCompanies is committed to professional development for its Leasing Managers. We provide multi-faceted leadership and learning opportunities that support your career growth. Training, tuition reimbursement, and continuous development programs are part of our benefits to help you reach your full potential.

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Common Interview Questions for Leasing Manager II (Fort Wainwright)
How would you handle a difficult resident situation as a Leasing Manager II?

In a challenging resident situation, I would ensure open lines of communication to understand the issue fully. Active listening is key to finding a resolution. I would assess the situation calmly, work with the resident to find a mutually agreeable solution, and follow up to ensure their needs were met, reflecting my commitment to resident satisfaction.

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Can you describe a successful marketing campaign you've implemented?

Certainly! In my previous role, I successfully launched a digital marketing campaign targeting military families. I utilized social media platforms to boost engagement and created virtual tours of the properties. This led to a 30% increase in inquiries and significantly improved our occupancy rates. It’s important to tailor campaigns to your audience!

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What steps would you take to ensure maximum occupancy in our properties?

To ensure maximum occupancy, I would focus on building strong relationships with the local military community, optimizing our online presence, and conducting regular open houses and property tours. Additionally, I would analyze market trends to adjust our leasing strategies accordingly and follow up diligently on leads to convert them into residents.

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How do you stay updated on landlord and tenant laws?

I prioritize continuous education through professional workshops, webinars, and industry publications to stay updated on landlord and tenant laws. Being part of industry-related organizations also helps me network with peers and access the latest legal updates, which is essential for compliance in my role.

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Describe your experience with managing a team.

I have managed a small team in previous positions where I focused on fostering a collaborative environment. Setting clear objectives while promoting individual strengths helped us achieve our goals together. Regular team meetings, providing constructive feedback, and encouraging open dialogue were key aspects of my management style.

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What customer service strategies do you believe are essential for a Leasing Manager?

Essential customer service strategies include active listening, personalizing communication, and being proactive in addressing resident needs. Following up after service requests and maintaining a positive attitude even in challenging situations fosters trust and satisfaction among residents.

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How do you handle competing priorities in your daily work?

I prioritize tasks based on urgency and impact. Creating a daily to-do list helps me focus on key responsibilities, and I remain flexible to adapt when things change. Effective time management and delegation when possible ensure that I meet all my commitments efficiently.

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Can you detail your experience with lease documentation and processing?

In my previous roles, I've managed the lease documentation process from initiation to execution. This includes preparing and reviewing lease agreements, ensuring compliance with policies, and handling move-in paperwork accurately. I understand the importance of attention to detail in minimizing errors and ensuring a smooth tenant onboarding experience.

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What is your approach to creating positive relationships with local businesses?

Building positive relationships with local businesses involves regular outreach and collaboration on community events. I focus on networking to create win-win opportunities, such as exclusive offers for residents of our properties. These partnerships enhance our community ties and provide additional benefits to our residents.

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Why do you want to work as a Leasing Manager II for WinnCompanies?

I am drawn to the mission-driven approach of WinnCompanies and their commitment to providing quality housing for military families. I believe my skills in customer service, leasing, and team management align perfectly with the expectations of the Leasing Manager II role, allowing me to contribute positively to the community while growing my career in a reputable organization.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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Full-time, on-site
DATE POSTED
January 9, 2025

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