Wisedocs is on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI (Artificial Intelligence). Every week, we process hundreds of thousands of pages of documents, saving our customers hours and hours of manual processing time, and helping them process medical claims much more quickly.
We are searching for our first Vice President of Customer Success to join our Executive Leadership Team. This is a high impact role, and plays a critical role in ensuring customer satisfaction, retention, and expansion.
This position involves overseeing the continued growth of our Customer Success team. This team is responsible for the implementation, success, growth, and support of our customers. You will be a key driver of sustainable revenue and long-term success by effectively managing the customer journey, leading a high-performance team, and collaborating across departments. You will lead, mentor, and coach our fearlessly capable and passionate team.
Beyond this, you will work cross functionally with our GTM, Operations, Product, and Leadership teams to ensure we are continuously delivering against customer and business requirements.
The ideal candidate has a deep understanding of supporting Enterprise Customers You have strong industry expertise and understand the role of medical records in the claims lifecycle and are excited by the opportunity to make an impact in this critical role.
The role is open for both Canada and US based candidates. This role is remote for US based candidates, with quarterly visits to our Toronto, Canada office
Travel Requirement: > 10%
Key Responsibilities:
1. Develop and Execute Customer Success Strategy
2. Lead and Manage the Customer Success Team
3. Drive Customer Retention and Expansion
4. Collaborate with Other Departments
5. Ownership over Customer Success Stack and Data
6. Champion Customer Advocacy
Ideal Candidate:
What we offer
Join our team and be part of a company committed to making a positive impact on the InsurTech and HealthTech industries.
*Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation. If you require an accommodation, please notify us and we will work with you to meet your needs.
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Wisedocs offers a machine-learning SaaS platform for insurance, legal, and independent medical evaluation firms to review medical records with ease. Wisedocs was created to help the IME, diagnostics, medico-legal, and insurance industries organize...
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