Blue Apron Customer Experience Associate (Full-Time) - job 1 of 2

Remote

Chefs worldwide wear blue aprons when learning to cook, and for us, they have become a symbol of lifelong learning. Our highly motivated team of food enthusiasts is driven to tackle complex business challenges with creativity and passion, always eager to learn something new. We take preparation seriously, embrace a spirit of excellence, and go the extra mile in all we do. We’re honored to be a part of our customers’ lives, helping them create memorable experiences at home.

Who We’re Looking For:

We’re seeking enthusiastic and highly motivated, customer-centric problem solvers who love working with people and are passionate about delivering exceptional service. A typical day includes identifying customer needs, researching issues, and providing prompt, clear solutions—while also reaching out to new customers to establish trust and build a connection. You’ll bring exceptional verbal communication skills, a friendly personality, and the ability to build strong, lasting relationships with our customers.

Role Responsibilities:

• Handle multiple customer inquiries in a fast-paced environment, assisting approximately 100-150 customers per shift.
• Engage in inbound and outbound calls, focusing on building lasting customer relationships that drive product engagement, loyalty, and retention.
• Take a solution-oriented approach, anticipating customer needs, proactively gathering feedback, and continuously working to improve the customer experience.
• Think on your feet to devise creative solutions to problems or escalate issues as needed, always aiming to exceed customer expectations rather than maintaining the status quo.
• Assist customers with managing their Blue Apron accounts while embodying our ethos of relationship-building through de-escalation, empathy, active listening, and expert problem-solving.
• Maintain product expertise on our evolving menus and market items to confidently guide customers and ensure they get the most from their Blue Apron experience.

Skills Required:

• Skilled in managing high volumes of inquiries with a solution-oriented mindset, actively collecting feedback to enhance the customer journey.
• Demonstrated ability to build and nurture customer relationships, focusing on de-escalation, empathy, and continuous improvement to go above and beyond expectations in all channels of communication (phone, email, messaging).
• Adept at providing proactive customer support that anticipates and adapts to evolving customer needs.
• Committed to continuous learning, staying informed on product offerings to provide knowledgeable support and foster strong customer connections.
• Must be proficient in navigating various software and tools, like masquerading, ticketing platforms and helpdesk pages to assist customers.
• Must be accountable for daily, weekly, and monthly goals.
• Willing to work irregular shifts and weekends

Hourly Rate:

• $19.00/hr

A final note 

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.