Workplace Experience Receptionist - job 2 of 2

WHAT YOU'LL DO

We are looking for a Workplace Experience professional to ensure the successful daily reception operations of our NYC office. This individual will collaborate with local Braze team members in supporting the ongoing development of our global workplace reception initiatives. This role sits on the People Team and will report to the Workplace Experience Site Lead.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, and think objectively to continuously improve our employee experience. This role will have a consistent pulse on the needs of our employees in NYC and be comfortable changing course as global conditions and working environments evolve.

• Act as the primary point of contact for all reception needs.
• Meeting and greeting visitors, ensuring they are dealt with in a professional and welcoming manner, ensuring whoever they are here to see are notified quickly.
• Maintain a tidy and well-organized reception area.
• Provide best-in-class customer service to all Braze employees, clients, partners, vendors, and visitors when they enter a Braze office.
• Monitor and respond to office access and guest registration tickets, maintaining a customer service mindset to ensure world-class support for Braze employees.
• Assist workplace site lead with all physical badge requests.
• Balance priorities to ensure urgent needs are being met and all tasks are being completed in a timely manner.
• Support various workplace office requests and questions.
• Serve as the secondary point of contact for the building team, providing seamless coordination between building personnel and Braze office access.
• Support onsite events with office access, check-in, registration, etc. and work with local experience teams to assist in event execution and completion.
• Support workplace site lead with other ad-hoc tasks as required including but not limited to PTO coverage, operational needs, etc.

WHO YOU ARE

• 1-2 years of experience in a reception role; experience in customer service a plus.
• Someone who is confident, positive, and comfortable being in a highly visible role that will define the reputation of the Braze Workplace Team.
• Passion for best-in-class workplace experience and customer service.
• A strong communicator with excellent grammatical skills.
• A sharp eye for detail and a sense of office pride.
• Data-driven with a mindset of continual improvement.
• Proactive and self-motivated with the ability to set own priorities.
• A creative problem-solver, bringing innovative ideas and solutions to the table.
• An awesome can-do attitude - no task is too big or too small.
• Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds.
• Familiar with Mac computer and GSuite.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $40,000 and $54,112/year with an expected On Target Earnings (OTE) between $44,000 and $60,125/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.