Housing Support Specialist

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

World Relief Spokane (WRS) is looking for a Housing Support Specialist who will assist newcomers on their journey to housing stability in their new community through collaboration with other service providers and departments and through direct service provision and coaching.

• Meet with walk-ins who present with housing crises of various types to conduct intake and determine eligibility for programs. 
• Track new arrivals through exit of resettlement programs and housing stabilizations and reach out to households prior to the date when their responsibility to pay rent begins to review the budgets and plans.
• Complete gap service enrollments with clients and enter all of the required documentation into their digital case files and update those records regularly.
• Provide participants with information on the program, what it can and cannot do, and available resources. 
• Assist client with applications for external sources of rental or utility assistance. 
• Apply means test for the internal (PC) rental assistance program in accordance with the policy and request rental assistance checks.
• Distribute rental assistance checks and document according to the established procedures. 
• Empower clients through hands-on practice in rent payments, budgeting and landlord interaction. This may involved taking clients to show how to make payments through banks or money orders.
• Empower clients with information on their rights and responsibilities as renters in America. This may be done through one-on-one coaching or in the context of a classroom presentation.
• Attend regular meetings and check-ins with the housing team and other World Relief teams as needed
• Other relevant duties as assigned. 

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Able to pass an MVR check and provide transportation to clients 
• Strong attention to detail and willingness to ask questions 
• Comfortable working on a computer and experience with basic Microsoft office suite
• Ability to work independently, a self-starter who is strong on follow-through
• Excellent communication skills (oral and written) .

• Ability to manage competing priorities
• Comfortable calling clients and landlords, involving interpreters as needed 
• Commitment to Confidentiality and Professionalism
• Teamwork 
• Ability to work in a fast-paced environment and to problem solve

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.