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Implementation Engineer

Worth AI is seeking a dedicated and tech-savvy Implementation Engineer / Project Manager to join our dynamic team. In this dual role, you will play a pivotal part in ensuring the successful deployment of our innovative AI technology within the FinTech sector while also supporting the post-sales process.

In this position, you will manage the implementation process and coordinate cross-functional teams to effectively meet our clients' needs. Working closely with sales, customer success, and technical teams, you will develop tailored project plans, assist in showcasing our solutions, and ensure a seamless transition from sales to implementation.

Responsibilities

  • Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience.
  • Collaborate with the sales team to understand client requirements and provide technical insights during the post sales phase.
  • Develop and manage project plans, timelines, and deliverables to meet client expectations.
  • Create and deliver technical product demonstrations tailored to specific business needs.
  • Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process.
  • Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions.
  • Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements.
  • Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies.
  • Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support.

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Experience in implementation, preferably in software or startup environments..
  • Technical skills in SQL, Node.js, and React, manual QA testing; must be able to code and provide QA testing as needed
  • Understanding of AI technologies and their applications in the FinTech industry
  • Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Problem-solving aptitude and a customer-centric mindset.
  • Proven ability to work collaboratively within a team and independently in a fast-paced environment.
  • Familiarity with project management methodologies and tools is a plus.
  • Health Care Plan (Medical, Dental & Vision)
  • 401 (k)
  • Life Insurance
  • Unlimited Paid Time Off
  • 9 paid Holidays
  • Work From Home
  • Free Food & Snacks (for those in Orlando, FL)

Average salary estimate

$85000 / YEARLY (est.)
min
max
$70000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Implementation Engineer, Worth AI

Worth AI is on the lookout for a dedicated Implementation Engineer / Project Manager who will play a crucial role in deploying our cutting-edge AI technology in the FinTech sector. In this exciting dual role, you will collaborate with cross-functional teams to ensure our clients' needs are met from the initial onboarding phase through implementation. Your expertise will help ignite our innovative projects as you coordinate seamlessly with our sales and customer success teams. You'll develop tailored project plans, offer technical demonstrations, and conduct customer training sessions to foster a smooth transition from sales to implementation. Additionally, you'll gather feedback that will be vital for continuous product improvements and stay updated on industry advancements. The ideal candidate will have a background in Computer Science, Engineering, or a related field, solid technical skills in SQL, Node.js, and React, and possess excellent communication abilities. If you're ready to take on a fast-paced environment while making a significant impact, we’d love for you to join our Worth AI family!

Frequently Asked Questions (FAQs) for Implementation Engineer Role at Worth AI
What are the responsibilities of an Implementation Engineer at Worth AI?

The Implementation Engineer at Worth AI is responsible for leading the implementation process for new clients, ensuring a smooth onboarding experience. This involves collaborating with the sales team to comprehend client needs, developing project plans, and delivering tailored product demonstrations. They also coordinate with internal teams to address technical queries, conduct training sessions, and gather customer feedback for product development improvements.

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What qualifications do I need to apply as an Implementation Engineer with Worth AI?

To apply for the Implementation Engineer role at Worth AI, candidates should ideally possess a Bachelor's degree in Computer Science, Engineering, or a related field. Additionally, experience in implementation, particularly in software or startup environments, alongside technical skills in SQL, Node.js, and React, is highly valued. Strong communication skills and a customer-centric mindset are also key to success in this position.

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What technical skills are required for the Implementation Engineer role at Worth AI?

The Implementation Engineer role at Worth AI requires proficiency in SQL, Node.js, and React, as these technologies are essential for developing and demonstrating AI solutions. Candidates should also have experience with manual QA testing, enabling them to ensure the reliability of our products during the implementation process.

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How does the Implementation Engineer role contribute to client success at Worth AI?

The Implementation Engineer plays a vital role in client success by managing the onboarding process, ensuring clients understand and can effectively use Worth AI's solutions. By coordinating with Customer Success Managers and gathering client feedback, this position helps identify training gaps and opportunities for upselling, fostering long-term client satisfaction and success.

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What benefits do Worth AI employees receive?

Employees at Worth AI enjoy a comprehensive benefits package that includes Health Care Plans (Medical, Dental & Vision), a 401(k) plan, Life Insurance, and Unlimited Paid Time Off. Additionally, employees get to enjoy 9 paid holidays, options to work from home, and free food and snacks available for those located in Orlando, FL.

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Common Interview Questions for Implementation Engineer
Can you describe the implementation process you follow as an Implementation Engineer?

When discussing your implementation process, emphasize your approach to understanding client requirements, developing project plans, and coordinating with internal teams. Highlight your experience in training users and gathering feedback, as these are critical aspects of ensuring a successful implementation.

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How do you handle technical challenges during the implementation phase?

Explain how you approach problem-solving by remaining calm and focused. Share specific examples of past challenges you've faced, how you identified the problem, and the steps you took to resolve it. This will showcase your ability to handle pressure while ensuring client needs are met.

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What project management methodologies are you familiar with?

Be prepared to discuss specific methodologies you’ve used, such as Agile or Waterfall. Explain how these methodologies have helped you in managing projects, maintaining timelines, and ensuring deliverables meet client expectations.

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How do you ensure effective communication with non-technical stakeholders?

Discuss your ability to translate complex technical terms into understandable language. Share instances where you've successfully explained technical concepts to non-technical stakeholders, emphasizing your focus on clarity and adaptability based on the audience’s knowledge.

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What steps do you take to gather client feedback post-implementation?

Describe your strategy for collecting client feedback, which may include follow-up meetings, surveys, or informal check-ins. Highlight the importance of this feedback in continuous improvement of the product and services offered by Worth AI.

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Can you give an example of a technically challenging project you've managed?

Provide a situation where you encountered significant technical hurdles. Discuss the details of the project, what made it challenging, and how you successfully navigated these issues to deliver results that met or exceeded client expectations.

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How do you stay updated with industry trends in FinTech and AI?

Share your methods for keeping abreast of developments in the industry, such as following relevant blogs, attending conferences, participating in webinars, or engaging with industry professionals on platforms like LinkedIn. Mention how this knowledge informs your work.

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What role does collaboration play in your work as an Implementation Engineer?

Collaboration is essential in this role. Share how you work with various teams, including sales, technical, and customer success, to ensure all perspectives are considered during implementation. Highlight your communication skills that facilitate this teamwork.

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How do you prioritize tasks during a high-pressure project?

Discuss how you assess urgency and importance to prioritize tasks. Explain your strategy for maintaining clear communication with your team and clients while ensuring that the most critical deliverables are met in a timely fashion.

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What do you think makes a successful Implementation Engineer?

A successful Implementation Engineer possesses a blend of technical expertise and strong interpersonal skills. Highlight qualities such as attention to detail, adaptability, and a customer-centric mindset, showcasing how these traits enable them to meet client expectations effectively.

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Full-time, remote
DATE POSTED
April 3, 2025

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